Just got a total of 25,000 Avios
after I emailed CEO Keith Williams complaining to him about the passenger flight experience in which the plane departed 4 hours later than what was on the itinerary
Thank you for your emails.
I have spoken to Keith as requested and he has agreed with your request. Therefore, I have credited an additional 20,000 Avios to your Executive Club account.
The issues you have raised have been fully addressed, we now consider the matter closed and we will not respond to any further correspondence regarding this case. If you have any separate issues you would like us to look into for you, please do not hesitate to contact us.
Thank you.
Best regards
Becky Williams
Senior Service Recovery Executive
British Airways Customer Relations