my delta flight was delayed 19 hours on this past wednesday due to rudder problem that needed to be fixed. i didn't have a chance to call yet should i still call or should i not bother.
thanx everybody for the help
update i sent them a letter via email this is what they sent me
Dear Mr. Racer7400,
Thanks for writing about your family's recent travel to Israel. I can certainly understand how stressful this delay was for you.
I’m really sorry your flight to Tel Aviv was delayed due to mechanical problems with our aircraft. We know you’re eager to get to where you are going, and it’s difficult when you have to wait with a small child. I also recognize your seating issue could have been handled more efficiently.
Flight 468 on 1/14/14 from New York to Tel Aviv was delayed due to mechanical reasons. After an issue with the plane's flight control system was identified, maintenance action was needed so the flight could continue.
In accordance with the Israeli Aviation Services Law, you, your wife and Daniel are due compensation.
Check
I will be requesting a check from our bank in the amount of $895.14 for each of you. Please allow sufficient time for processing and postal delivery.
I also see we sent a proactive letter of apology and added 10,000 bonus miles to your wife's SkyMiles account. I'm sorry you did not receive this letter and I will add 10,000 bonus miles to your account as well. Please allow 3 business days for the miles to appear.
Your loyalty as SkyMiles members is important to us. We look forward to providing a much better experience on your next Delta flight.
Regards,
Nancy Hansen
You Share, We Care
and the all i paid for the tickets was $650/ticket