Can anyone help us with the following predicament we have?
We were supposed to go to Maui Thurs morning (tomorrow) thanks to Dan's awesome post on Delta's price mistake.
My husband called me yesterday at work and said that many flights with a stopover to Altanta on Thurs (like ours) will probably be cancelled. Delta offered free switching due to the upcoming storm. He looked online and there's was nothing available to Hawaii on Wed night. We decide to go to another city if they'd let us (this way we can take our baby with us anyways), because the likelihood of getting to Hawaii before shabbos would be slim if we couldn't leave by Wed night (ie, if we're leaving late on Thurs because of the storm, it might be a big problem).
From 8:30-10:30 pm we are on hold to speak to a CS rep, and she found tiks to PHX and she said (and repeated 3 times) it's for a Wed 8 PM departure. When she hangs up at 11:30 PM we then get an email confirmation for a THURS 8 PM departure, which probably will be cancelled with the rate Delta is going cancelling flights on Thursday.
So we called again, waited from 11:30 PM - 2:30 AM to speak to someone, and they then said they have NO available flights leaving on Wed night ANYWHERE - we searched LA, Vegas, Miami, even Hawaii. We even offered to split up and go on separate flights. The earliest they can book us onto a flight is Thursday (tomorrow), 8AM to PHX. I'm just worried that that flight will get cancelled. But I'm really upset at them. They screwed up big time, and whenever we demanded points for what they did, they said "oh well you got your tiks from that price mistake that went around". But if I hadn't been on the phone waiting for them from 8:30 to 3:30 AM (yes, we had very little sleep last night), and if the CS rep hadn't placed us on a wrong flight, we would have been on our way right now to the JFK airport instead of writing up this post!
Anyone have a similar issue? Do you think we can get points with this? They keep obnoxiously bringing up the point that we bought these tiks as part of a price mistake...