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Author Topic: Airline Compensation Master Thread  (Read 1098824 times)

Offline Ergel

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Re: Airline Compensation Master Thread
« Reply #1140 on: February 13, 2014, 12:58:35 PM »
Flight delayed cle-fll bec of awaiting inbound aircraft. Got to the airport 50 min before new delayed time (which is 1 hr later then originally scheduled) and they gave away my seat. Only thing they can do is out me through ewr and then to pbi landing 8 pm tonight if plabes are going through ewr????
Chutzpah
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Offline AJK

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Re: Airline Compensation Master Thread
« Reply #1141 on: February 13, 2014, 01:50:31 PM »
what I understood from her post was that she was perfectly happy with flights elsewhere and which delta agreed to change. And they did. The mess up is the delta CSR who agreed to put them on a different flight to on Wednesday  but instead messed them up by putting them on the Thursday flight. It seemed to me the we're asking compensation for the Thursday flight to PHX that was supposed to be on Wednesday. This mess up is not weather related really.

The initial mess up, perhaps not. But were not it for Pax, the phone call fixing the simple mess up would have been completed in >10 mins. 10 mins on the phone does not warrant whining about compensation, IMHO.

You're obviously choosing to misunderstand why website upset AJK. I'm asking that they should do something about the mistake their own CS rep made, not because of the weather. If not for her mistake, we would've been in Phoenix yesterday. I didn't care that we are not going to Hawaii anymore. But because I the CS rep, we are now stuck on a plane, for 4 hours and counting, and the plane hasn't even flown off yet.

If anyone is choosing to misunderstand something in this scenario, it isn't me. See post above.
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Offline Cshah85

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Re: Airline Compensation Master Thread
« Reply #1142 on: February 13, 2014, 07:19:03 PM »
Had a 5.5 hr delay in Cleveland today die to maintenance issue on united airlines. They compensated with a 150 e voucher. Fair?

or 20% off or 7K miles

Offline SamKey

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Re: Airline Compensation Master Thread
« Reply #1143 on: February 13, 2014, 11:50:49 PM »
Where do you contact AA?

Friend just flew JFK-LAX, the stewardess told him no free WiFi, (when you get free WiFI in first class) The the entertainment system didn't work the first two hours.

How do I go, I ask for a specific compensation, or I just complain?
Google the email addresses of the CEO etc. I got a response within 24 hrs

Offline philbenjoe

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Re: Airline Compensation Master Thread
« Reply #1144 on: February 14, 2014, 12:47:26 PM »
AA cancelled my flight after I got to the airport and did NOT put me on any other flights till tomorrow but due to the storm that flight will not go....so ended renting a car and driving. Anything I can get for this besides my points?
BUMP
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Offline DoGo

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Re: Airline Compensation Master Thread
« Reply #1145 on: February 14, 2014, 12:54:43 PM »
I'm not saying that delta should offer compensation, but once they decided to honor the glitch tickets, they should treat all their customers alike.
The price paid should not make a difference anymore. Delta can't  tell one customer,  "you paid $55, therefore xyz", and then tell the next one "you paid $350, therefore abc". Where is the cut off price? What about the customer that paid $500? Will he get better treatment than the $350 ticket guy? No. So don't give the $55 customer the "you paid less" reason.
Agree. But how are they treating him/her differently?
Ohhhh, you mean they're treating her differently because "whenever we demanded points for what they did, they said "oh well you got your tiks from that price mistake that went around"?
AJK he is 100% right.
They did that to me in a different way (not for a refund, but) to place us on a different flight after they messed us up.
They told me that i should take what they have for me (the next day) due to the fact that it was a glitch ticket and they are doing me a favor by changing it.

Offline DoGo

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Re: Airline Compensation Master Thread
« Reply #1146 on: February 14, 2014, 01:21:47 PM »
What do you guys think I will get from this email to Delta;

We got a bid offer while trying to check in online few hours before our flight, and since our child was on different reservation (confirmation #------) we decided to get more info at the airport.
We were at the desk 35 min before the flight. The agent was explaining the bidding process which is very obscure on the website. She then tried to check us in, and told us we cannot check in anymore since the gate is locked.
She should have checked us in right away, but she waited and then it was 28 minutes before the flight. They blamed it on us coming late in the snowy roads. They then made us feel very low by saying they are doing us a favor by rebooking us the next day, since we got our tickets for cheap.
We decided to go standby through Atlanta, even though we had a one year old child with us.
When we finally arrived in PHL around midnight, we were stuck on the runway for more then an hour, due to mechanical failure of a different Delta plane that was in our arriving gate, and then due to mechanical failure of the jetway at the new gate.
I would like compensation for future travel for all 3 of us.

Offline Dan

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Re: Airline Compensation Master Thread
« Reply #1147 on: February 14, 2014, 01:22:54 PM »
Flight delayed cle-fll bec of awaiting inbound aircraft. Got to the airport 50 min before new delayed time (which is 1 hr later then originally scheduled) and they gave away my seat. Only thing they can do is out me through ewr and then to pbi landing 8 pm tonight if plabes are going through ewr????
Did you checkin online?
I really don't get all these folks who don't checkin online and then whine when their seat is given away.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline DoGo

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Re: Airline Compensation Master Thread
« Reply #1148 on: February 14, 2014, 01:39:59 PM »
Did you checkin online?
I really don't get all these folks who don't checkin online and then whine when their seat is given away.
If you wanted to quote me, I was checking in and then got bid message and wanted to get rebooked direct with different airline..

Offline Ergel

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Re: Airline Compensation Master Thread
« Reply #1149 on: February 14, 2014, 01:40:44 PM »
If you wanted to quote me, I was checking in and then got bid message and wanted to get rebooked direct with different airline..
Other times this thread really makes me scratch my head
Life isn't about checking the boxes. Nobody cares.

Offline DoGo

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Re: Airline Compensation Master Thread
« Reply #1150 on: February 14, 2014, 01:47:31 PM »
Other times this thread really makes me scratch my head
Dont pull out to many hairs

Offline Ergel

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Re: Airline Compensation Master Thread
« Reply #1151 on: February 14, 2014, 01:49:41 PM »
Dont pull out to many hairs
Don't worry, I don't got too many to pull out
Life isn't about checking the boxes. Nobody cares.

Offline Dan

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Re: Airline Compensation Master Thread
« Reply #1152 on: February 14, 2014, 01:55:19 PM »
If you wanted to quote me, I was checking in and then got bid message and wanted to get rebooked direct with different airline..
Say what now?
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline DoGo

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Re: Airline Compensation Master Thread
« Reply #1153 on: February 14, 2014, 01:57:25 PM »
Say what now?
?

Don't worry, I don't got too many to pull out
imcha batzara..

Offline DoGo

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Re: Airline Compensation Master Thread
« Reply #1154 on: February 15, 2014, 07:26:08 PM »
What do you guys think I will get from this email to Delta;

We got a bid offer while trying to check in online few hours before our flight, and since our child was on different reservation (confirmation #------) we decided to get more info at the airport.
We were at the desk 35 min before the flight. The agent was explaining the bidding process which is very obscure on the website. She then tried to check us in, and told us we cannot check in anymore since the gate is locked.
She should have checked us in right away, but she waited and then it was 28 minutes before the flight. They blamed it on us coming late in the snowy roads. They then made us feel very low by saying they are doing us a favor by rebooking us the next day, since we got our tickets for cheap.
We decided to go standby through Atlanta, even though we had a one year old child with us.
When we finally arrived in PHL around midnight, we were stuck on the runway for more then an hour, due to mechanical failure of a different Delta plane that was in our arriving gate, and then due to mechanical failure of the jetway at the new gate.
I would like compensation for future travel for all 3 of us.
three $25 delta choice gifts

Offline eis517

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Re: Airline Compensation Master Thread
« Reply #1155 on: February 15, 2014, 07:33:40 PM »
Don't worry, I don't got too many to pull out
+1 ;)

Offline ilherman

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Re: Airline Compensation Master Thread
« Reply #1156 on: February 15, 2014, 08:13:59 PM »
You can say what you think when you think what you say.

Offline Marco Polo

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Re: Airline Compensation Master Thread
« Reply #1157 on: February 15, 2014, 10:43:42 PM »
three $25 delta choice gifts
Any good options to "redeem" it on?
Quaerite et Invenietis.

Offline Cw3323

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Re: Airline Compensation Master Thread
« Reply #1158 on: February 15, 2014, 11:19:47 PM »
Amazon gift card

Offline plainbachur

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Re: Airline Compensation Master Thread
« Reply #1159 on: February 16, 2014, 12:17:06 PM »
JFK-LHR on AA new 777 WiFi was down it was a ba booking who do I contact AA or ba?