Hi all,
I had JFK->LAX the delta glitch tickets in C (business). We got to JFK an hour before the flight, but the line through security was almost an hour (even for skypriority!), and then the gate was one of the furthest in Terminal 4. We ran for it (5 minute run!) but they locked the door right when we got there.
The worst part was that they put our luggage on the plane, but did not wait for us.
So we were stuck at JFK, with 3 kids and no carseats (they were checked) waiting on standby for the next flight (3.5hrs later) being told that the flight was full and there was little chance of us getting on. Finally we did get the standby seats, but in economy.
In retrospect I should not have relied on a fast secuirty line for business class, but I'm surprised (and upset) at Delta for checking the luggage on the plane, and not waiting for us.
Should I expect to get anything from Delta for this?
Don't have a skymiles account - was crediting miles to Alaska.
Thanks!