Submitted a claim for my OnePlus One phone. The only proof of purchase that I received is the PayPal receipt. (PayPal was the only payment method accepted).
The text on the receipt is:
"Merchant
DA SHENG INTERNATIONAL TRADE CO., LIMITED
support@oneplus.net"
Just received a denial letter from Amex:
"Under the DESCRIPTION OF COVERAGE section of Extended Warranty, it states:
..."Extended Warranty will extend the terms of the original manufacturer's warranty for a
period of time equal to the duration of the original manufacturer's warranty, up to three (3)
additional years on warranties of five (5) years or less that are eligible in the United States
of America."... Our records indicate your warranty is not valid in the United States of
America.
Extended Warranty will extend the terms of the original manufacturer's warranty for a period of
time equal to the duration of the original manufacturer's warranty, up to one (1) additional year
on warranties of five (5) years or less that are eligible in the United States of America. OnePlus
only offers warranties on phones purchased on oneplue.net."
I bought the phone from with an invite last December from what I believe was the only site to buy the phone from.
Any advice?