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CLICK HERE to see the full T&C for the extended warranty on your specific Amex card. There are over 50 cards listed, not sure how many variations of of the T&C there are.
For Centurion® Members, please see americanexpress.com/CenturionEWTerms. For Business Centurion® Members, please see americanexpress.com/BusinessCenturionEWTerms
« Last edited by WAM on November 26, 2015, 09:24:19 PM »

Author Topic: Amex Extended Warranty  (Read 242621 times)

Offline mmgfarb

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Re: Amex Extended Warranty
« Reply #900 on: November 16, 2016, 12:26:30 PM »
Update: I did that, and just got an email that I'm getting a credit. Thanks again!
Glad I could help.
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Offline eliraps

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Re: Amex Extended Warranty
« Reply #901 on: November 21, 2016, 01:57:59 PM »
took my phone out of case and cot crack on the back of phone. If i file i claim will they likely tell me to go get it fixed? (90 days are almost up)

Offline mmgfarb

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Re: Amex Extended Warranty
« Reply #902 on: November 21, 2016, 02:05:48 PM »
took my phone out of case and cot crack on the back of phone. If i file i claim will they likely tell me to go get it fixed? (90 days are almost up)
They'll ask for a repair estimate from a verified repair shop.
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Offline noturbizniss

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Re: Amex Extended Warranty
« Reply #903 on: November 21, 2016, 06:36:06 PM »
It's purchase protection not extended warranty
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Offline eliraps

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Re: Amex Extended Warranty
« Reply #904 on: November 21, 2016, 11:15:59 PM »
It's purchase protection not extended warranty
So you're saying they won't ask for a repair estimate?

Offline mmgfarb

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Re: Amex Extended Warranty
« Reply #905 on: November 21, 2016, 11:17:46 PM »
So you're saying they won't ask for a repair estimate?
No, they will, you just posted in the wrong thread.
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Offline eliraps

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Re: Amex Extended Warranty
« Reply #906 on: November 21, 2016, 11:18:55 PM »
Got it. Apologies

Offline Swati770

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Re: Amex Extended Warranty
« Reply #907 on: December 05, 2016, 11:35:44 AM »
Hi
I bought a $550 HP printer just a drop over a year ago i'm out of warranty I started an extended warranty claim with AMEX and they are requesting a repair estimate. how does this work:
#1 is there a chance they will reimburse without even going down to get a quote?
#2 when reimbursing if the quote to repair is lower then a new item will they refund me the amount of the estimate or the entire purchase price?
TIA

Offline mmgfarb

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Re: Amex Extended Warranty
« Reply #908 on: December 05, 2016, 11:37:18 AM »
Hi
I bought a $550 HP printer just a drop over a year ago i'm out of warranty I started an extended warranty claim with AMEX and they are requesting a repair estimate. how does this work:
#1 is there a chance they will reimburse without even going down to get a quote?
#2 when reimbursing if the quote to repair is lower then a new item will they refund me the amount of the estimate or the entire purchase price?
TIA
Definitely need a repair estimate and YMMV about what they'll refund you.
"JS [is] a fetid cesspool of unvarnished linguistic manure, with lots of useless drivel and post-padding." -Moishebatchy

Offline rileywiles23

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Re: Amex Extended Warranty
« Reply #909 on: December 07, 2016, 02:45:04 PM »
Is there anyone who gives a better warranty protection then amex?
Amd what's the best amex card to use for extended warranty ?
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Offline Zalc

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Re: Amex Extended Warranty
« Reply #910 on: December 08, 2016, 03:19:16 AM »


Does this apply to the Extended Warranty as well?

I mistakenly submitted a claim while still covered by the manufacturer. Can I submit again after the manufacturer's warranty runs out (if it a different part fails after the manufacturer's warranty finishes)?

Bump?

Offline Swati770

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Re: Amex Extended Warranty
« Reply #911 on: December 08, 2016, 10:25:36 AM »
Definitely need a repair estimate and YMMV about what they'll refund you.

Thanks for your response.
on average how long after one sends in all required paperwork will they receive a response from AMEX with the outcome of the claim (denied/accepted)

TIA

Offline Swati770

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Re: Amex Extended Warranty
« Reply #912 on: December 12, 2016, 01:02:34 PM »
Thanks for your response.
on average how long after one sends in all required paperwork will they receive a response from AMEX with the outcome of the claim (denied/accepted)

TIA
BUMP

Offline noturbizniss

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Re: Amex Extended Warranty
« Reply #913 on: December 13, 2016, 12:47:38 PM »
BUMP
Sometimes in a day or two, sometimes 2-3 weeks. depends how backed up they are
READ THE DARN WIKI!!!!

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Offline izrib2

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Re: Amex Extended Warranty
« Reply #914 on: December 25, 2016, 07:58:11 PM »
I bought a cell phone on eBay and filed a purchase protection claim and got denied because it's an auction site do I have any hope appealing has anyone had a similar situation? Thanks

Offline Yordai Dooma

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Re: Amex Extended Warranty
« Reply #915 on: December 25, 2016, 08:04:25 PM »
I was denied because the card i purchased on is no longer open...i thought i just needed to have another open card? Or is that YMMV?

Offline Yordai Dooma

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Re: Amex Extended Warranty
« Reply #916 on: December 28, 2016, 12:41:22 PM »
I was denied because the card i purchased on is no longer open...i thought i just needed to have another open card? Or is that YMMV?
anyone know about this? i have never run into this issue before where they deny a claim repetaedly because the card i purchased the item on was closed.

Offline dealfinder85

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Re: Amex Extended Warranty
« Reply #917 on: December 28, 2016, 12:44:40 PM »
anyone know about this? i have never run into this issue before where they deny a claim repetaedly because the card i purchased the item on was closed.
i have never used this perk, but a month or so ago i was purchasing an appliance and called up and asked this question.  I was told that you dont need to keep the card open.  The next day, i got a call from amex saying they periodically review calls and they wanted to let me know i was misinformed, and that you need to have the card open.

Offline Yordai Dooma

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Re: Amex Extended Warranty
« Reply #918 on: December 28, 2016, 01:08:13 PM »
i have never used this perk, but a month or so ago i was purchasing an appliance and called up and asked this question.  I was told that you dont need to keep the card open.  The next day, i got a call from amex saying they periodically review calls and they wanted to let me know i was misinformed, and that you need to have the card open.
VERY interesting that they would go through the effort to call you back and tell you that.
In my book, this majorly decreases the value of this extended warranty.

Offline Mordyk

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Re: Amex Extended Warranty
« Reply #919 on: December 29, 2016, 02:49:09 PM »
I bought a table and chairs.   The invoice is split by table and then chairs.  Making a claim on the table.  Is it considered a set that I should claim both?
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