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How to Port Out of Hello Mobile
Hello Mobile is closing and transitioning its users to Liberty Wireless. This process has caused confusion and frustration for many customers. Below is a guide to help you navigate porting out of Hello Mobile to a different carrier.
Account Number: You can find your account number in any old Hello Mobile email. Alternatively, you can try to retrieve it from the Liberty Wireless website or app (ymmv).
PIN: The PIN is the last 4 digits of your Hello Mobile phone number.
If you want to know more:
When users are automatically moved from Hello Mobile to Liberty Wireless, they are placed on the $9.25 plan, which includes:
1,000 minutes
Unlimited texts
4.5gb Data
There is also an unlimited talk/text no data plan for $5
Edit: Liberty fixes their address input, but still no customer service
Customer service from both Hello Mobile and Liberty Wireless has been reported as non-existent.
Issues with Transition to Liberty Wireless
Billing Address Problem
When attempting to add a payment card to Liberty Wireless, users have encountered a bug in the billing address form:
City field missing: The form removes the city input. Users have reported that entering "NY" in the city field allows the form to proceed.
Confirmation prompt: After entering "NY" in the city field, the form may prompt to confirm the city as "New York." Confirming this allows the payment to process further.
Card declined error: Despite fixing the city issue, users may encounter a message saying "card has insufficient funds," even if the card is valid.
Address Verification Issue
The Liberty Wireless website also experiences an issue with address verification:
Previously, the site used the Google Maps API to autofill addresses. This API was buggy and often missed the city field.
Recently, the site displays an error message saying "missing Google Maps API" and blocks users from proceeding due to "unable to verify address."
Lack of Communication from Hello Mobile
Hello Mobile's website remains active without any clear notification about the transition to Liberty Wireless. Users are left unaware of the changes unless they encounter issues directly.
Chat Gpt helped with formatting
Hello Mobile is closing and transitioning its users to Liberty Wireless. This process has caused confusion and frustration for many customers. Below is a guide to help you navigate porting out of Hello Mobile to a different carrier.
Account Number: You can find your account number in any old Hello Mobile email. Alternatively, you can try to retrieve it from the Liberty Wireless website or app (ymmv).
PIN: The PIN is the last 4 digits of your Hello Mobile phone number.
If you want to know more:
When users are automatically moved from Hello Mobile to Liberty Wireless, they are placed on the $9.25 plan, which includes:
1,000 minutes
Unlimited texts
4.5gb Data
There is also an unlimited talk/text no data plan for $5
Edit: Liberty fixes their address input, but still no customer service
Customer service from both Hello Mobile and Liberty Wireless has been reported as non-existent.
Issues with Transition to Liberty Wireless
Billing Address Problem
When attempting to add a payment card to Liberty Wireless, users have encountered a bug in the billing address form:
Confirmation prompt: After entering "NY" in the city field, the form may prompt to confirm the city as "New York." Confirming this allows the payment to process further.
Card declined error: Despite fixing the city issue, users may encounter a message saying "card has insufficient funds," even if the card is valid.
Address Verification Issue
The Liberty Wireless website also experiences an issue with address verification:
Previously, the site used the Google Maps API to autofill addresses. This API was buggy and often missed the city field.
Recently, the site displays an error message saying "missing Google Maps API" and blocks users from proceeding due to "unable to verify address."
Lack of Communication from Hello Mobile
Hello Mobile's website remains active without any clear notification about the transition to Liberty Wireless. Users are left unaware of the changes unless they encounter issues directly.
Chat Gpt helped with formatting
« Last edited by Jojo202 on January 21, 2025, 01:52:28 PM »
