+1
All this is a C"H it serves no purpose & is just playing on an under privileged CSR. Sad that people have nothing more constructive than plotting grand schemes of which the sole result is deriving pleasure from someone else's pain.
i actually think this went higher up then just the csr who answered the telephone
the point was well made in a joking way not in an argumentive combative stance
i hope delta got the message no small part to ddf's spreading and getting out the world