Cell Phones in Israel

[jmz]

Under what claim? Is it not in the terms and conditions of the plan?

+1
Had the same issue with partner. Was about 600$. My fault I didn't tell the guy. What grounds do I have to dispute the charge?

[moish]

Under what claim? Is it not in the terms and conditions of the plan?

He already said that user didnt know

[Emkay]

He already said that user didnt know

User not knowing doesn't mean anything. Is it in the terms or not? They don't have to read you the terms word for word and make sure your comprehend.

[Boruch Parnes]

Anyone have experience with declining a charge to Hotmobile? User didn't know about overage charges after 500 min to USA and bill is hundreds of dollars. A fake TZ/Passport was used, but will they attempt to figure out who the customer is from cc company....?

Sadly it happens very often and people always dispute  dont know anyone that hds a problem disputing them

[Boruch Parnes]

Sadly it happens very often and people always dispute  dont know anyone that hds a problem disputing them

But it might be stealing to dispute it  cuz its in the terms...

[elimmm]

But it might be stealing to dispute it  cuz its in the terms...

They never gave any contract to anyone. The store sold a sim and took a credit card number. They said the price was a few shekel a month.  The current user bought the sim off a friend a few months ago and had no idea that they charge over a dollar a min after 500 mins to USA. Additionally, there is no text that tells you you are over on your free minutes since it's the kosher plan.
Just wanted to know if company will attempt collection of they have name and address of original soon owner, but no passport number. Does Hot send it to a lawyer or collections agency who may do the homework, or does it write off fake TZ/ Passport as a loss?

[Boruch Parnes]

They never gave any contract to anyone. The store sold a sim and took a credit card number. They said the price was a few shekel a month.  The current user bought the sim off a friend a few months ago and had no idea that they charge over a dollar a min after 500 mins to USA. Additionally, there is no text that tells you you are over on your free minutes since it's the kosher plan.
Just wanted to know if company will attempt collection of they have name and address of original soon owner, but no passport number. Does Hot send it to a lawyer or collections agency who may do the homework, or does it write off fake TZ/ Passport as a loss?

Not ready to put down $$  but as far as I understand they dont do anything about it they just take it as a loss

[Emkay]

They never gave any contract to anyone. The store sold a sim and took a credit card number. They said the price was a few shekel a month.  The current user bought the sim off a friend a few months ago and had no idea that they charge over a dollar a min after 500 mins to USA. Additionally, there is no text that tells you you are over on your free minutes since it's the kosher plan.
Just wanted to know if company will attempt collection of they have name and address of original soon owner, but no passport number. Does Hot send it to a lawyer or collections agency who may do the homework, or does it write off fake TZ/ Passport as a loss?

I still don't know if he is in the right, but regardless, the issue isn't as much the collection letters as it is if they do track him down and report him he will be stopped when trying to leave/enter the country.

[Boruch Parnes]

I still don't know if he is in the right, but regardless, the issue isn't as much the collection letters as it is if they do track him down and report him he will be stopped when trying to leave/enter the country.

Thats for sure not going to happen  hes not going to get stoped for disputing a CC charge

[Emkay]

Thats for sure not going to happen  hes not going to get stoped for disputing a CC charge

I appreciate your confident opinion, but I know more than one case personally. I didn't say it's likely but it definitely happens.

[sammy n]

I appreciate your confident opinion, but I know more than one case personally. I didn't say it's likely but it definitely happens.

You know someone personally that got stopped when trying to leave the country for disputing a cc charge on a cell phone bill? I find that hard to believe. POIDH

[Emkay]

You know someone personally that got stopped when trying to leave the country for disputing a cc charge on a cell phone bill? I find that hard to believe. POIDH

For owing lots of money on a phone bill. Not necessarily disputing. And I believe you may even know one.

[elimmm]

I appreciate your confident opinion, but I know more than one case personally. I didn't say it's likely but it definitely happens.

can you ask the people who were stopped when leaving the country why they owed the money, how much was it, did they receive lawyer letters, did they provide passport numbers?
Thanks!!

[ExGingi]

I once had an issue with a Hot Mobile account which I opened up during a visit, was being billed to my US CC, and when I left I either froze the account or changed to a plan of לא דיברת לא שילמת. In any event, they did charge me something on my CC, which I disputed. IIRC, they sent some kind of a demand letter, but eventually the whole thing went away (was small change).

OTOH when my son was in EY someone borrowed his (Golan) phone to make a call (as my son knew he has unlimited minutes to the US). The person who borrowed the phone made a call to the UK (IINM cell phone) and even worse, rather than just dialing 00-number, or + and then number, dialed 013 and then number and made a few lengthy calls. On my subsequent visit to EY I tracked down the guy, who claimed poverty and ignorance, but he ended up paying me about 50% of the charges for those calls.

[myi]

Under what claim? Is it not in the terms and conditions of the plan?

Thought the same at first, but these Israeli companies are hoping the Americans and tourist are going to come and make phone calls back to the US and go overboard with what they're allowed to and now we can charge them a few $100 more.. they're laughing all the way to the bank.

 #1 Shouldn't you receive a text that you've reached you maximum amount of minutes and you will be charged x amount for each additional minute and not just allow you to go overboard?
 I find it funny that when you send a text message to someone who has a kosher phone all of the sudden then know how to set a system that bombards you with texts that the recipient can't receive texts, but when it comes to your loss of money and they're gain,lets stay quiet!
 Or at least implement the option to block service for phone calls after you reach your monthly quota.

 That's why I went with the golan plan with 999999GB of data in English unlmtd and downloaded google voice and and had no restrictions on my minutes to america and set up my american number for outbound and inbound, was a breeze after the easy set up.
 I also added a simple phone(called a car sim for 19₪, a one time fee for the sim) and uses the same number as your regular and when I was either learning or wherever I wouldn't want to have a regular smart phone and pull it out to make a call, I would have this 2nd phone and be able to receive and make phone calls, and for the few phone calls I made to america it was about a shekal or a few agurot for 10 minutes.

[myi]

They never gave any contract to anyone. The store sold a sim and took a credit card number. They said the price was a few shekel a month.  The current user bought the sim off a friend a few months ago and had no idea that they charge over a dollar a min after 500 mins to USA. Additionally, there is no text that tells you you are over on your free minutes since it's the kosher plan.
Just wanted to know if company will attempt collection of they have name and address of original soon owner, but no passport number. Does Hot send it to a lawyer or collections agency who may do the homework, or does it write off fake TZ/ Passport as a loss?

From the best of my knowledge they're not loosing a penny.
 The Israeli phone plans are worse then the stock market one day there's unlmts calling and then one day only 100 and then tom you look online and 500 and then 1000 minutes and then 500 and then 100....
 They're not loosing a penny with all the Americans who go overboard, all they're missing out is on the profits,
 I had a friend of mine who wanted to start a website for phone plans in israel but after seeing the market how one day it's up and one day the pricing is x with 500 minutes but a week later 100 minutes, he decided to ditch that plan. He set up a nice friendly website but ain't worth the time and patience changing the website on a daily/weekly basis.

[Emkay]

Thought the same at first, but these Israeli companies are hoping the Americans and tourist are going to come and make phone calls back to the US and go overboard with what they're allowed to and now we can charge them a few $100 more.. they're laughing all the way to the bank.

You didn't answer the question. Also, if your conspiracy is correct then why didn't they even officially allow Americans? He had to lie and make up a TZ to get a plan. They are not targeted to Americans at all.

[Emkay]

From the best of my knowledge they're not loosing a penny.
 They're not loosing a penny with all the Americans who go overboard, all they're missing out is on the profits,
 I had a friend of mine who wanted to start a website for phone plans in israel but after seeing the market how one day it's up and one day the pricing is x with 500 minutes but a week later 100 minutes, he decided to ditch that plan. He set up a nice friendly website but ain't worth the time and patience changing the website on a daily/weekly basis.

If that's the best of your knowledge I'd go and do some more research.
Also there is this https://www.kamaze.co.il

[myi]

You didn't answer the question. Also, if your conspiracy is correct then why didn't they even officially allow Americans? He had to lie and make up a TZ to get a plan. They are not targeted to Americans at all.

Some things with Israelis I'll never understand, for example when I wanted it to add a line or start a line of service with hot mobile there was no way for me to do that when walking into the tachane mercazi rather I got a connection with one of the hot mobile workers and sent my info to them via WhatsApp and he added me.
Then I didn't need any proof a citizenship nor did I need any license or passport just my credit card and my email.
  Most Americans are not fluent in Hebrew cost a lot more to hire special people to deal with the Americans when they could just leave them out and not be busy with all the problems they're going to have with the Americans.

 I think I answered pretty well, if a company who writes in their terms and condition will be charging x amount of dollars for each minute you go over ,then I think the very least they should do is place a barrier or lock the outgoing call feature to the US or Canada once you reach your maximum or send a call or send a text, some sort of method to help save the consumers from being charged unexpectedly.
 Now I'm not going to tell you that they should block your outgoing calls to the US if in fact you actually want to pay for what you go over then they should allow a feature that you can turn on or off if you would like to allow calls to the US after you reach your monthly quota.
 now in fact this could actually be part of the service which I don't know about.
 
 But from my prior experience they do not send you a text message or an email or phone call after you went over a few hundred dollars in minutes, it seems inconceivable that the the average customer would want to pay such an exorbitant amount.

[mark da man]

Just because you don't understand why they do something means you can steal! That was the contract, if the agent who set it up for you didn't t give you the contact, or explain to you when you set up the plans, that your
S and his issue. The pminutes to chul have been the same for 2 years. Beside if you had an honest agent and put your correct email  address you get an email with the contact. Which you probably wouldnt  read anyway.