Author Topic: HELP re: ebay shipping policies i charged $350.00 for shipping  (Read 4820 times)

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Re: HELP re: ebay shipping policies i charged $350.00 for shipping
« Reply #30 on: February 19, 2012, 08:42:50 AM »
What I would do (and actually did many times) contact the buyer and excuse you're self for him and offer him a refund in exchange for a positive feedback. Most of the times it works. Good luck!

Once a case was opened the buyer cant leave negative feedback.

But as a seller you do not want the buyer to open a case since if you have too many cases opened you will not be able to reach the top rated seller status.

Also in this case it seems like isrealsuits's doenst want to loose a lot of money, as he sold a new phone and now for him to resell it there will be a loss.

My opinion - firstly contact eBay and speak to a rep - they will usually guide you thru what to do in this case.
Also - even to resell this phone, the price of used is also going pretty high now, you could Sell it as "New other" and put in the description that it was returned by the buyer, never activated....

i received the item back and he sent it back with an after market charger, peeled off the plastic on the phone, and put in the battery.
(I called the carrier and they said the phone was never activated.) If you look at ebay's policy they say for a refund on returns it needs to be given back the same way it was received. How do I prove that he did these things with the phone or any other ideas?
Speak with ebay about this, I do not know how you could prove your side... But call them

Offline coregis

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Re: HELP re: ebay shipping policies i charged $350.00 for shipping
« Reply #31 on: February 19, 2012, 09:21:50 PM »
If you look at ebay's policy they say for a refund on returns it needs to be given back the same way it was received. How do I prove that he did these things with the phone or any other ideas?
I suppose a video of you packing the item, then dropping it off at the post office (without stopping the recording), and then another video of him opening the package clearly showing the item in new condition, and then a third video of him putting the altered product back into the return box should cover the proof.

But even then I would bet eBay will still find in the favor of the buyer.

Definitely call or write eBay and give it a shot, but don't get your hopes up. I hate to be the bearer of bad news, but getting screwed over by buyers on eBay/Amazon is part of the 'experience' and the sites could care less about the sellers.

The best case would probably be to try to get compensated for $20 or something. Try to get the buyer to admit he opened it and have him refunded less than the full purchase price. 
« Last Edit: February 19, 2012, 09:31:09 PM by coregis »

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Re: HELP re: ebay shipping policies i charged $350.00 for shipping
« Reply #32 on: February 20, 2012, 12:18:51 AM »
I suppose a video of you packing the item, then dropping it off at the post office (without stopping the recording), and then another video of him opening the package clearly showing the item in new condition, and then a third video of him putting the altered product back into the return box should cover the proof.

But even then I would bet eBay will still find in the favor of the buyer.

Definitely call or write eBay and give it a shot, but don't get your hopes up. I hate to be the bearer of bad news, but getting screwed over by buyers on eBay/Amazon is part of the 'experience' and the sites could care less about the sellers.

The best case would probably be to try to get compensated for $20 or something. Try to get the buyer to admit he opened it and have him refunded less than the full purchase price.
Well said.

Also if you are able to get the buyer to admit in ebay messaging, you could use that in your favor, and then possibly win the case

Offline elikay

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Re: HELP re: ebay shipping policies i charged $350.00 for shipping
« Reply #33 on: February 20, 2012, 02:18:19 PM »
Well said.

Also if you are able to get the buyer to admit in ebay messaging, you could use that in your favor, and then possibly win the case
+1 I once had  buyer return a BB without the charger (granted not as bad, and possibly just a mistake) and I told him that I cannot issue a refund until all items are returned, plus I offered to pay return shipping for the charger (as I really needed it back) and he sent it back!

Offline isrealsuits

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Re: HELP re: ebay shipping policies i charged $350.00 for shipping
« Reply #34 on: February 21, 2012, 03:34:31 PM »
I called ebay to appeal they were willing to credit me the price of the phone $119 but not the price of shipping $375 they said they dont protect shipping i argued that the same way they credit the buyer for shipping they should protect me the seller i asked to speak to a manager they supposed to call me back

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Re: HELP re: ebay shipping policies i charged $350.00 for shipping
« Reply #35 on: February 21, 2012, 03:38:22 PM »
I called ebay to appeal they were willing to credit me the price of the phone $119 but not the price of shipping $375 they said they dont protect shipping i argued that the same way they credit the buyer for shipping they should protect me the seller i asked to speak to a manager they supposed to call me back
Good Luck

Another reason why to not jack up shipping price.