Author Topic: HELP re: ebay shipping policies i charged $350.00 for shipping  (Read 4753 times)

Offline Name Changed

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Re: HELP re: ebay shipping policies i charged $350.00 for shipping
« Reply #15 on: February 14, 2012, 09:35:19 AM »
it was new i dont know why he didnt say something right away
btw thanks for all the encourgement from e/o that i wont win
i am asking if a/o knows what i can do not what i cant do
Hey - you want everyone's honest opinion?

These things happen on ebay, sellers always get burnt. I have been selling for a few years... I could say I know ebay pretty well.

You could PM me or someone else the ebay item # - seems like people here are trying to help.


Offline HelpMe

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Re: HELP re: ebay shipping policies i charged $350.00 for shipping
« Reply #16 on: February 14, 2012, 09:40:35 AM »
Hey - you want everyone's honest opinion?

These things happen on ebay, sellers always get burnt. I have been selling for a few years... I could say I know ebay pretty well.

You could PM me or someone else the ebay item # - seems like people here are trying to help.
+1
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Offline 18seagate

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Re: HELP re: ebay shipping policies i charged $350.00 for shipping
« Reply #17 on: February 14, 2012, 10:11:59 AM »
it was new i dont know why he didnt say something right away
btw thanks for all the encourgement from e/o that i wont win
i am asking if a/o knows what i can do not what i cant do
how long has it been once he recived the item to him complain?

Offline isrealsuits

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Offline Saver2000

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Re: HELP re: ebay shipping policies i charged $350.00 for shipping
« Reply #20 on: February 14, 2012, 10:52:20 PM »
how long has it been once he recived the item to him complain?
He could only complain up to 45 days

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Re: HELP re: ebay shipping policies i charged $350.00 for shipping
« Reply #21 on: February 14, 2012, 10:53:33 PM »
Was the phone really brand new in sealed box?
If its an open box, even though its still new, it would have to be listed as "New other" if not the buyer has a valid claim

Offline coregis

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Re: HELP re: ebay shipping policies i charged $350.00 for shipping
« Reply #22 on: February 15, 2012, 12:31:18 PM »
btw thanks for all the encourgement from e/o that i wont win
It's going to be your word against his. eBay will take the buyer's side 99.9999% of the time. That's just how they operate. Nobody who is knowledgeable will tell you anything different.

Your case of a buyer claiming the item was not as described (regardless of the actual item condition) is not unusual. In my opinion you will not win this case regardless of any evidence you may have.

You are lucky the buyer is not claiming they never received the item. Even with a tracking number purchased through eBay showing delivered they will side with the buyer. You must have signature confirmation to prove delivery, regardless of cost of the item. I will assume for something this expensive you did that, but just to warn others. And even then it is Paypal's seller protection that will refund you, they will never tell the buyer they are lying (when they claim 'not my signature!') and will still refund the money to the buyer as well as you the seller.

Your best option is to be polite and ask for the item to be returned and then give a refund.

Offline Yeki89

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Re: HELP re: ebay shipping policies i charged $350.00 for shipping
« Reply #23 on: February 15, 2012, 12:43:46 PM »
+1

Offline real-brisker

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Re: HELP re: ebay shipping policies i charged $350.00 for shipping
« Reply #24 on: February 16, 2012, 06:13:16 PM »
Hey - you want everyone's honest opinion?

These things happen on ebay, sellers always get burnt. I have been selling for a few years... I could say I know ebay pretty well.

You could PM me or someone else the ebay item # - seems like people here are trying to help
Yeh, and thats  even after all the fees they charge  us!

Offline isrealsuits

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Re: HELP re: ebay shipping policies i charged $350.00 for shipping
« Reply #25 on: February 18, 2012, 10:37:09 PM »
ok so basically the guy opened a case and ebay of course ruled in his favor that he can send back the phone and  he will get a full refund.
i received the item back and he sent it back with an after market charger, peeled off the plastic on the phone, and put in the battery.
(I called the carrier and they said the phone was never activated.) If you look at ebay's policy they say for a refund on returns it needs to be given back the same way it was received. How do I prove that he did these things with the phone or any other ideas?

Offline Saver2000

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Re: HELP re: ebay shipping policies i charged $350.00 for shipping
« Reply #26 on: February 18, 2012, 10:53:35 PM »
Are you really in the right? Just out of curiosity,  if you don't mind answering my question.  . .

Was the phone really brand new in sealed box?

Offline isrealsuits

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Re: HELP re: ebay shipping policies i charged $350.00 for shipping
« Reply #27 on: February 18, 2012, 11:27:21 PM »
yes of course the item was brand new

Offline Yisha

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Re: HELP re: ebay shipping policies i charged $350.00 for shipping
« Reply #28 on: February 19, 2012, 01:33:06 AM »
If you're a seller on ebay, you're main goal should be to get a 100% positive feedback, unless this was a 1 time thing.

Offline Yisha

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Re: HELP re: ebay shipping policies i charged $350.00 for shipping
« Reply #29 on: February 19, 2012, 01:35:00 AM »
What I would do (and actually did many times) contact the buyer and excuse you're self for him and offer him a refund in exchange for a positive feedback. Most of the times it works. Good luck!