We usually stay away from refurbished items.
Got my vacuum today. While it seems to work perfectly, the cosmetics are horrible. It looks like it's been used for two or three years and then repackaged and resold. If it would be sold as used on Amazon, I think it would be rated "used-acceptable." The whole thing looks old, and it's full of scratches and dent - from years of use. The cable also has slight cuts and shreds, but nothing is exposed.
I don't think it's fair for them to sell this as "scratch and dent", which I always thought implies that it was a floor sample. Should I contact them?