Author Topic: Woot.com Master Thread  (Read 20343 times)

Offline etech0

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Re: Woot.com Master Thread
« Reply #135 on: June 17, 2020, 03:05:19 PM »
Got my vacuum today. While it seems to work perfectly, the cosmetics are horrible. It looks like it's been used for two or three years and then repackaged and resold. If it would be sold as used on Amazon, I think it would be rated "used-acceptable." The whole thing looks old, and it's full of scratches and dent - from years of use. The cable also has slight cuts and shreds, but nothing is exposed.

I don't think it's fair for them to sell this as "scratch and dent", which I always thought implies that it was a floor sample. Should I contact them?
Ouch, mine is coming today too. If you contact them, let us know what happens!
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Offline YitzyS

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Re: Woot.com Master Thread
« Reply #136 on: June 17, 2020, 03:10:34 PM »
Ouch, mine is coming today too. If you contact them, let us know what happens!
Sure.
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Offline YitzyS

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Re: Woot.com Master Thread
« Reply #137 on: June 18, 2020, 09:47:15 AM »
Should I contact them?
Can't hurt
If you contact them, let us know what happens!
Asking for help, receiving help but then never reporting back the outcome.
Quote from: Woot
Hello there,

We are sorry to hear that your order is not as expected.

I'll be sure to pass your comments on to the appropriate people in our company as we take everything you say to heart and try our best to incorporate your thoughts into our site and business improvements.

To help you and resolve this issue in the best way, I have three options available at my end:

1. We can issue a partial refund of $10.00 if you think that this could be fixed locally or still want to keep the product.
2. If the partial refund is not viable, you may return the item for a full refund. You’ll not be charged for the return shipping.​
3. We can check with our vendor for replacements, but there is no guarantee they will have this item in their available inventory. It may take 2-3 business days for us to receive a reply about the availability of the item.

I realize that it must be time consuming process for you but I want to ensure that you are being served with the best solution. Please respond to this email with desired option which works well with you and we can go ahead and take the appropriate action to resolve this for you.

I hope you understand my limitations. Your patience and understanding is highly appreciated.

Should there be any further concerns do write back to us and we'll be glad to assist you further with the best of the service available.

We'd appreciate your feedback. Please use the links below to tell us about your experience today.

Best regards,
Pallavi Francis
Woot.com
I went with option 1.
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Offline YitzyS

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Re: Woot.com Master Thread
« Reply #138 on: June 18, 2020, 09:47:58 AM »
Ouch, mine is coming today too. If you contact them, let us know what happens!
Wondering what the condition of yours was. Can you report?
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Offline myi

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Re: Woot.com Master Thread
« Reply #139 on: June 18, 2020, 08:50:38 PM »
Got my vacuum today. While it seems to work perfectly, the cosmetics are horrible. It looks like it's been used for two or three years and then repackaged and resold. If it would be sold as used on Amazon, I think it would be rated "used-acceptable." The whole thing looks old, and it's full of scratches and dent - from years of use. The cable also has slight cuts and shreds, but nothing is exposed.

I don't think it's fair for them to sell this as "scratch and dent", which I always thought implies that it was a floor sample. Should I contact them?
Sorry for posting the deal!
 That's not good to hear.
 But definitely you should write back what's $10 going to do.
 At least 50% or $20-$30 is something to make up.
 Not satisfied with the $10 offer. You got to get a better offer.

   I know shark has a few year warranty and woot offers 90 warranty.
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Offline YitzyS

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Re: Woot.com Master Thread
« Reply #140 on: June 18, 2020, 09:00:40 PM »
Sorry for posting the deal!
 That's not good to hear.
 But definitely you should write back what's $10 going to do.
 At least 50% or $20-$30 is something to make up.
 Not satisfied with the $10 offer. You got to get a better offer.

   I know shark has a few year warranty and woot offers 90 warranty.
Don't be sorry! It works great and it will do just fine. I just felt that they were not right describing it as "scratch and dent".

I would buy it again even if I saw it, and it was the perfect deal at a great price. I still vote for a HT...
Is there a clever way to solicit likes without sounding like a classless wannabee?

Offline myi

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Re: Woot.com Master Thread
« Reply #141 on: June 18, 2020, 09:06:32 PM »
Don't be sorry! It works great and it will do just fine. I just felt that they were not right describing it as "scratch and dent".

I would buy it again even if I saw it, and it was the perfect deal at a great price. I still vote for a HT...
:)
  To be honest I've purchased scratch and dent sales in the past including Amazon fire tablets, and I will say they looked like a brand new device.
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Offline etech0

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Re: Woot.com Master Thread
« Reply #142 on: June 24, 2020, 11:31:01 PM »
Wondering what the condition of yours was. Can you report?
Mine was probably the same as yours. Various scratches on most of the pieces, and along the bottom where the vaccum hits the floor when you put it down, tons of scratches that make it look like it was used for a year or two.

I'm contacting them via the website.
Workflowy. You won't know what you're missing until you try it.

Offline etech0

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Re: Woot.com Master Thread
« Reply #143 on: June 25, 2020, 10:11:44 PM »
Mine was probably the same as yours. Various scratches on most of the pieces, and along the bottom where the vaccum hits the floor when you put it down, tons of scratches that make it look like it was used for a year or two.

I'm contacting them via the website.
Update: they sent me a return label
Workflowy. You won't know what you're missing until you try it.

Offline YitzyS

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Re: Woot.com Master Thread
« Reply #144 on: June 25, 2020, 11:27:23 PM »
Update: they sent me a return label
They offered that to me also, but I wanted to keep the vacuum, so I took their $10 off offer.
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Offline etech0

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Re: Woot.com Master Thread
« Reply #145 on: June 25, 2020, 11:35:38 PM »
They offered that to me also, but I wanted to keep the vacuum, so I took their $10 off offer.
I preferred to just return it, since it only came with a 90 day warranty and who knows if amex will extend (because it's refurbished). I'd rather spend a little more (even if I'm getting a 'cheaper' vacuum) and not worry about it dying in 3 months!
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Offline myi

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Re: Woot.com Master Thread
« Reply #146 on: June 26, 2020, 01:11:45 AM »
I preferred to just return it, since it only came with a 90 day warranty and who knows if amex will extend (because it's refurbished). I'd rather spend a little more (even if I'm getting a 'cheaper' vacuum) and not worry about it dying in 3 months!
I was not expecting woot to send out a vacuum that was used for 3 years.

 I've ordered many refurbished product over the years never had a problem or an item that was used for 3 years.
 That is really weird.
 Sorry about that guys.
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Re: Woot.com Master Thread
« Reply #147 on: June 26, 2020, 01:14:17 AM »
I've ordered many refurbished product over the years
From woot?

Offline YitzyS

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Re: Woot.com Master Thread
« Reply #148 on: June 26, 2020, 01:19:52 AM »
I was not expecting woot to send out a vacuum that was used for 3 years.

 I've ordered many refurbished product over the years never had a problem or an item that was used for 3 years.
 That is really weird.
 Sorry about that guys.
Don't be sorry! It works great and it will do just fine. I just felt that they were not right describing it as "scratch and dent".

I would buy it again even if I saw it, and it was the perfect deal at a great price. I still vote for a HT...
Is there a clever way to solicit likes without sounding like a classless wannabee?

Offline myi

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Re: Woot.com Master Thread
« Reply #149 on: June 26, 2020, 01:32:05 AM »
Don't try to be someone else , be who you are because everyone else is taken.