I used my LoungeClub card for the first time, and they charged my INK cc $27 - even though the first 2 visits are supposed to be free. I called up LoungeClub and they told me to call chase, i called chase and they told me to call LoungeClub, i told chase "that LoungeClub said i should call chase" and she said "there's nothing chase could do, so i suggest you dispute the charge and then it'll be back in LoungeClub's hands to deal with it and prove that this was your 3rd+ visit because the first 2 are free, and being that this was actually your first visit, you will win the dispute".
Anyone with similar experience?