Author Topic: to dispute or not to dispute  (Read 6253 times)

Offline chff

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Re: to dispute or not to dispute
« Reply #75 on: April 16, 2018, 02:31:42 PM »
Yeah, I always call the merchant before disputing. 99% of the time they'll refund the charge right away.
Not sure about 99%, but it's the right thing to do.
The only dispute I had on my direct CC merchant was from the rabbi of my shul, he thought I over charged him so he just disputed. When I comforted him he said "you should have told me then regarding the charge" I said I did and even told him where he was standing as I told him in person. He denied that but after reviewing the cheshbon he reversed the dispute.

I was more hurt from the fact he wasn't a mench and just ask me before he disputed, at that point it bothered me more then the money involved.

Lesson learned, I do everything over the phone on a recorded line

Offline shapsam

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Re: to dispute or not to dispute
« Reply #76 on: April 16, 2018, 02:32:50 PM »
Not sure about 99%
When I tell them I will dispute they refund.

Offline Dan

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Re: to dispute or not to dispute
« Reply #77 on: April 16, 2018, 02:38:01 PM »
The only dispute I had on my direct CC merchant was from the rabbi of my shul, he thought I over charged him so he just disputed. When I comforted him he said "you should have told me then regarding the charge" I said I did and even told him where he was standing as I told him in person. He denied that but after reviewing the cheshbon he reversed the dispute.

I was more hurt from the fact he wasn't a mench and just ask me before he disputed, at that point it bothered me more then the money involved.

Lesson learned, I do everything over the phone on a recorded line
Yup. Just not menshlich.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline Meno

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Re: to dispute or not to dispute
« Reply #78 on: April 16, 2018, 02:55:48 PM »
 
Yeah, I always call the merchant before disputing. 99% of the time they'll refund the charge right away.

IIRC, in the past when you would go to dispute a charge they would recommend that you try to sort it out directly with the merchant first.

In my latest experience they didn't say anything like that. I was actually surprised how simple the process was. I'm getting the feeling that CC companies don't really care about merchants very much.


Offline Sport

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Re: to dispute or not to dispute
« Reply #79 on: August 31, 2018, 08:22:30 AM »
Anyone have experience disputing a rental car charge for not getting car class you reserved?
I reserved a mid size suv- they offered me either a sonata or Subaru xv, neither are close to a mid size suv.


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Re: to dispute or not to dispute
« Reply #80 on: August 31, 2018, 08:25:14 AM »
Anyone have experience disputing a rental car charge for not getting car class you reserved?
I reserved a mid size suv- they offered me either a sonata or Subaru xv, neither are close to a mid size suv.
Dispute and you will get blacklisted. Doesnít matter the reason.

If they donít have your car size available, they are supposed to offer you an upgrade, not a downgrade (unless thatís all thatís really available).
Once the game is over, the king and the pawn go back in the same box.

Offline Sport

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Re: to dispute or not to dispute
« Reply #81 on: August 31, 2018, 08:27:53 AM »
Dispute and you will get blacklisted. Doesnít matter the reason.

If they donít have your car size available, they are supposed to offer you an upgrade, not a downgrade.
I don't care to be blacklisted from them-plenty of 'other rental companies.
They claim that these cars are in the class I reserved even though my confirmation clearly says mid-sized suv.
This was in israel, not sure it if that matters or not.

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Re: to dispute or not to dispute
« Reply #82 on: August 31, 2018, 08:32:30 AM »
I don't care to be blacklisted from them-plenty of 'other rental companies.
They claim that these cars are in the class I reserved even though my confirmation clearly says mid-sized suv.
This was in israel, not sure it if that matters or not.
Car sizes are different in Israel then the US.

Did you take a car from them or not? If yes, how is it not stealing to dispute the full charge?

If you didnít like the cars offered, you couldíve gone to any other company or not rented.
Once the game is over, the king and the pawn go back in the same box.

Offline Sport

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Re: to dispute or not to dispute
« Reply #83 on: August 31, 2018, 08:39:11 AM »
Car sizes are different in Israel then the US.

Did you take a car from them or not? If yes, how is it not stealing to dispute the full charge?

If you didnít like the cars offered, you couldíve gone to any other company or not rented.
An suv is an suv, that's indisputable.
I did take the car because I was left with no choice, besides for having spent over an hour already with them, and if I would have left I would have been charged a cancellation fee.

I would prefer not to need to dispute, I reached out to them to resolve and asked for a partial refund equal to the difference between the car class I reserved and got.

Offline ludmila

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Re: to dispute or not to dispute
« Reply #84 on: August 31, 2018, 01:57:43 PM »
An suv is an suv, that's indisputable.
I did take the car because I was left with no choice, besides for having spent over an hour already with them, and if I would have left I would have been charged a cancellation fee.

I would prefer not to need to dispute, I reached out to them to resolve and asked for a partial refund equal to the difference between the car class I reserved and got.
I reached out to them to resolve and asked for a partial refund equal to the difference between the car class I reserved and got. I guess this is the best and fair solution.
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Offline Sport

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Re: to dispute or not to dispute
« Reply #85 on: August 31, 2018, 02:00:07 PM »
I reached out to them to resolve and asked for a partial refund equal to the difference between the car class I reserved and got. I guess this is the best and fair solution.
That's what I thought, they wouldn't hear it.
I called central customer service to give it one last shot before disputing.

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Re: to dispute or not to dispute
« Reply #86 on: August 31, 2018, 02:46:10 PM »
I don't care to be blacklisted from them-plenty of 'other rental companies.
They claim that these cars are in the class I reserved even though my confirmation clearly says mid-sized suv.
This was in israel, not sure it if that matters or not.

Did you use a travel agent? When renting cars in Israel, usually the best way to go is through an agent. There a quite a few that specialize in Israel car rentals.
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Offline Sport

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Re: to dispute or not to dispute
« Reply #87 on: August 31, 2018, 02:52:17 PM »
Did you use a travel agent? When renting cars in Israel, usually the best way to go is through an agent. There a quite a few that specialize in Israel car rentals.
Regretfully No. I got a quote from one and he was  $50 more than what I had found online.  In retrospect would have been worth the extra 50 for smooth transaction.

Offline ludmila

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Re: to dispute or not to dispute
« Reply #88 on: August 31, 2018, 07:32:06 PM »
Regretfully No. I got a quote from one and he was  $50 more than what I had found online.  In retrospect would have been worth the extra 50 for smooth transaction.
Was the online quote $50 factoring insurance??
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Offline Sport

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Re: to dispute or not to dispute
« Reply #89 on: September 01, 2018, 09:09:45 PM »
Was the online quote $50 factoring insurance??
Yes, after all fees online was 50 cheaper than broker.