Author Topic: to dispute or not to dispute  (Read 20938 times)

Offline Dan

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Re: to dispute or not to dispute
« Reply #40 on: April 13, 2018, 07:16:13 PM »
Made a $300 order from China Beach for a SB party. Order included a dozen pastrami egg rolls at $5 each.
The egg rolls were clearly filled with salami.
Called the restaurant and they said nope, it's pastrami.
WWYD?
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline yelped

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Re: to dispute or not to dispute
« Reply #41 on: April 15, 2018, 01:18:41 AM »
Made a $300 order from China Beach for a SB party. Order included a dozen pastrami egg rolls at $5 each.
The egg rolls were clearly filled with salami.
Called the restaurant and they said nope, it's pastrami.
WWYD?
Teach them English?

Offline mmgfarb

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Re: to dispute or not to dispute
« Reply #42 on: April 15, 2018, 02:04:18 AM »
Made a $300 order from China Beach for a SB party. Order included a dozen pastrami egg rolls at $5 each.
The egg rolls were clearly filled with salami.
Called the restaurant and they said nope, it's pastrami.
WWYD?
For $5 a pop they'd better be damn good...
"JS [is] a fetid cesspool of unvarnished linguistic manure, with lots of useless drivel and post-padding." -Moishebatchy

Offline mochjas

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Re: to dispute or not to dispute
« Reply #43 on: April 15, 2018, 07:55:16 AM »
I have an opposite experience. I ordered from Amsterdam burger and told them please double check everything as I am going to Brooklyn and not gonna come back if they make a mistake. Of course they forgot the dessert. I called up and she said yes I know we forgot it. She refunded me for it and put a $10 credit on my account. Some other places should learn from them!

Offline tzifanya54

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Re: to dispute or not to dispute
« Reply #44 on: April 15, 2018, 12:28:14 PM »
Made a $300 order from China Beach for a SB party. Order included a dozen pastrami egg rolls at $5 each.
The egg rolls were clearly filled with salami.
Called the restaurant and they said nope, it's pastrami.
WWYD?
Dispute away. Once asked Reb Nechemia Goldstein (i beleive thats who it was, he was a posek that learnt in sadigur) in Yerushalayim about this kind of scenario, he did not want to pasken without hearing both sides. He did tell me as a general rule once a store accepts the credit card agreement they are bound by the terms including all the rules they have regarding disputes.

Offline gingyguy

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Re: to dispute or not to dispute
« Reply #45 on: April 15, 2018, 02:52:04 PM »
Dispute away. Once asked Reb Nechemia Goldstein (i beleive thats who it was, he was a posek that learnt in sadigur) in Yerushalayim about this kind of scenario, he did not want to pasken without hearing both sides. He did tell me as a general rule once a store accepts the credit card agreement they are bound by the terms including all the rules they have regarding disputes.
i believe  you are referring to Rav Zalman Nechemia Goldberg , who sits in sadigur. he is a renowned posek as well as a son in law of Rav Shlomo Zalman Auerbach
May you slide down the banister of happiness & get many splinters of success up your career.

Offline gingyguy

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Re: to dispute or not to dispute
« Reply #46 on: April 15, 2018, 02:55:23 PM »
as a side point a local merchant once told me he hopes most people dont know that a dispute costs him money because otherwise he is not mochel them. he said very often people make a dispute for not being allowed to make a return even though the return policy is posted
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Offline David R

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Re: to dispute or not to dispute
« Reply #47 on: April 15, 2018, 03:12:41 PM »
as a side point a local merchant once told me he hopes most people dont know that a dispute costs him money because otherwise he is not mochel them. he said very often people make a dispute for not being allowed to make a return even though the return policy is posted
That could happen unintentionally. If the purchaser is trying to file a return protection claim and does not use the right terminology, the phone rep might enter it as a dispute.

Offline Tuna Baygel

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Re: to dispute or not to dispute
« Reply #48 on: April 15, 2018, 04:43:37 PM »
That could happen unintentionally. If the purchaser is trying to file a return protection claim and does not use the right terminology, the phone rep might enter it as a dispute.
I highly doubt that

Offline mochjas

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Re: to dispute or not to dispute
« Reply #49 on: April 15, 2018, 04:53:35 PM »
I highly doubt that
happened when I made my wife call to file a return protection. She ended up disputing by mistake. Thank Gd it wasn't a Jewish owner

Offline Yammer

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Re: to dispute or not to dispute
« Reply #50 on: April 15, 2018, 05:00:19 PM »
That could happen unintentionally. If the purchaser is trying to file a return protection claim and does not use the right terminology, the phone rep might enter it as a dispute.
Return protection doesn't cost the store anything

Offline gingyguy

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Re: to dispute or not to dispute
« Reply #51 on: April 15, 2018, 05:36:07 PM »
That could happen unintentionally. If the purchaser is trying to file a return protection claim and does not use the right terminology, the phone rep might enter it as a dispute.
the way he was telling it to me the amount of times it happens its hard to believe it was unintentional
May you slide down the banister of happiness & get many splinters of success up your career.

Offline gingyguy

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Re: to dispute or not to dispute
« Reply #52 on: April 15, 2018, 05:36:47 PM »
happened when I made my wife call to file a return protection. She ended up disputing by mistake. Thank Gd it wasn't a Jewish owner
some things are just out of DW's realm ;D
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Offline mochjas

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Re: to dispute or not to dispute
« Reply #53 on: April 15, 2018, 05:51:10 PM »
Most things are just out of DW's realm ;D
FTFY

Offline aygart

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Re: to dispute or not to dispute
« Reply #54 on: April 15, 2018, 06:52:10 PM »
the way he was telling it to me the amount of times it happens its hard to believe it was unintentional
Some stores have a habit of not allowing returns pr being unhelpful even when the product is defective. I have had stores refuse to help at all when a pair of shoes was coming apart after wearing for an hour.
Feelings don't care about your facts

Offline tzifanya54

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Re: to dispute or not to dispute
« Reply #55 on: April 15, 2018, 09:29:52 PM »
i believe  you are referring to Rav Zalman Nechemia Goldberg , who sits in sadigur. he is a renowned posek as well as a son in law of Rav Shlomo Zalman Auerbach
Correct. That's who it was. It's been quite a few years....

Offline gingyguy

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Re: to dispute or not to dispute
« Reply #56 on: April 15, 2018, 10:28:04 PM »
Correct. That's who it was. It's been quite a few years....
same here. (and it feels like even more than that) i was in the yeshiva upstairs so i had some dealings with him
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Offline gingyguy

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Re: to dispute or not to dispute
« Reply #57 on: April 15, 2018, 10:29:22 PM »
Some stores have a habit of not allowing returns pr being unhelpful even when the product is defective. I have had stores refuse to help at all when a pair of shoes was coming apart after wearing for an hour.
not gonna argue on that . ive had my own similiar stories
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Offline aygart

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Re: to dispute or not to dispute
« Reply #58 on: April 15, 2018, 11:25:55 PM »
not gonna argue on that . ive had my own similiar stories
Of course if someone would then dispute the charge their reaction would be
as a side point a local merchant once told me he hopes most people dont know that a dispute costs him money because otherwise he is not mochel them. he said very often people make a dispute for not being allowed to make a return even though the return policy is posted
Feelings don't care about your facts

Offline yitrap

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Re: to dispute or not to dispute
« Reply #59 on: April 16, 2018, 04:01:38 AM »
I highly doubt that
I've seen many cases of Amex reps disputing instead of RP.