Author Topic: Hotel Compensation Master Thread  (Read 89481 times)

Offline Dan

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Hotel Compensation Master Thread
« on: March 02, 2012, 01:02:12 AM »
Hotel: Park Hyatt Paris
Year of incident: 2010
Status at time of incident: Diamond
Incident: Construction noise in room above ours woke us up one morning and continued for a few hours.
Compensation: 18K Points (at that time that was the rate for 1 night at the PH Paris) was offered over the phone while we were in the room.

Hotel: Park Hyatt Zurich
Year of incident: 2010
Status at time of incident: Diamond
Incident: Couldn't offer kosher breakfast
Compensation: 5K Points was offered via email before the stay.

Hotel: Grand Hyatt Kauai
Year of incident: 2009
Status at time of incident: Diamond
Incident: Fire alarm went off from 4am-4:30am with evacuation required.
Compensation: An apology letter offered a $50 resort credit, but a manager gave us 18K points (at that time that was the rate for 1 night at the GH Kauai) and a $100 resort credit…which bought a nice pair of Naot’s for my wife!

Hotel: Park Hyatt Toronto
Year of incident: 2010
Status at time of incident: Diamond
Incident: Multiple issues, described in this complaint letter.
Compensation: 18K Points awarded by GP customer service after the stay following email complaint.

Hotel: W South Beach
Year of incident: 2011
Status at time of incident: Platinum
Incident: Smoke smell in room every morning, poor service from checkin agents, room service didn't respect do not disturb on multiple occasions, lost and found refused to locate a dress shirt left in room just after we checked out.
Compensation: $130 and 5K Points.
« Last Edit: March 02, 2012, 01:11:40 AM by Dan »
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Offline Drago

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Re: Hotel Compensation Master Thread
« Reply #1 on: March 02, 2012, 02:03:28 AM »
What is your estimated value of the points you received for each incidence? I'm not so familiar with the cpm value of most hotel chains

Offline Dan

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Re: Hotel Compensation Master Thread
« Reply #2 on: March 02, 2012, 02:05:58 AM »
What is your estimated value of the points you received for each incidence? I'm not so familiar with the cpm value of most hotel chains
Let's keep the thread on topic please.
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Offline Drago

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Re: Hotel Compensation Master Thread
« Reply #3 on: March 02, 2012, 02:07:48 AM »
Let's keep the thread on topic please.
I am. I'm trying to understand the value of each compensation you received.

Offline Dan

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Re: Hotel Compensation Master Thread
« Reply #4 on: March 02, 2012, 02:09:01 AM »
I am. I'm trying to understand the value of each compensation you received.
The point of this thread is compensation for hotel incidents, not the value of points or miles which is discussed in many other threads.
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Offline Drago

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Re: Hotel Compensation Master Thread
« Reply #5 on: March 02, 2012, 02:18:50 AM »
The point of this thread is compensation for hotel incidents, not the value of points or miles which is discussed in many other threads.

 ???

What happened to free-flowing discussions?
:)

Offline aussiebochur

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Re: Hotel Compensation Master Thread
« Reply #6 on: March 02, 2012, 04:13:28 AM »
W HKG? ;)

Offline Ergel

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Re: Re: Hotel Compensation Master Thread
« Reply #7 on: March 02, 2012, 04:26:17 AM »
Hotel: Sheraton Edinburgh
Year of incident: 2011
Status at time of incident: gold
Incident: Construction noise outside woke us up one morning but stopped very quickly.
Compensation: mentioned at Checkout and waved the 9 Pound parking fee

Hotel: Park Hyatt Zurich
Year of incident: 2011
Status at time of incident: Diamond trial
Incident: Couldn't offer kosher breakfast
Compensation: 2.5K Points was offered via email before the stay.

Hotel: best western in Boston it was a huge mistake)
Year of incident: 2011
Status at time of incident:
Incident: confirmed multiple times that we would have a crib. Arrived at 1 AM there was no crib in the room and they were unable to locate one
Compensation: At first offered to take $10 off my bill (I laughed). Then took 50% off of that night. when I got home I wrote a letter and they took if the rest of the charge from that night
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Offline bubkiz

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Re: Hotel Compensation Master Thread
« Reply #8 on: March 02, 2012, 09:20:45 AM »
Hotel: Marriot Lancaster Convention Center (won on PL)
Year of incident: 2009 (Right after it opened)
Status at time of incident: None
Incident: A/C in the room stopped working (@ 10 am). An engineer came and we will have to change rooms. We were planning on leaving so I told him to ask the front desk if they can adjust the bill.
Compensation: At first offered to waive the parking charge ($14). A manager refunded the entire bill.

Offline sky121

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Re: Hotel Compensation Master Thread
« Reply #9 on: March 02, 2012, 09:24:18 AM »
Hotel: Eden Roc
Year of incident: 2011
Status at time of incident: Platinum
Incident: Free Breakfast included in Platinum but we weren't eating it because of kashrus
Compensation: $75 hotel credit + one night free parking (normally $35)

This was an award stay for 3 nights.
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Offline AJK

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Re: Hotel Compensation Master Thread
« Reply #10 on: March 02, 2012, 10:38:31 AM »
Hotel: The New York Helmsley Hotel (to become  a Westin in mid-2012)
Year of incident: 2011
Status at time of incident: Gold
Incident: Construction/drilling that woke us up.
Compensation: 10,000 SPG points.

This was a priceline stay.
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Offline joeb1

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Re: Hotel Compensation Master Thread
« Reply #11 on: March 02, 2012, 10:51:30 AM »
Hotel: Sheraton Mawah
Year of incident: 2011
Status at time of incident: GOLD
Incident: Overall negative experience (no shocker they got downgraded to level 3 yesterday)
Compensation: 5k Points From Hotel+1 K From SPG GOLD

Offline Dan

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Re: Hotel Compensation Master Thread
« Reply #12 on: March 02, 2012, 01:17:37 PM »
Hotel: SR Princeville
Year of incident: 2011
Status at time of incident: Platinum
Incident: Room not ready for half hour at checkin
Compensation: Checkin agent proactively offered 2 free cocktails or a free night of valet parking.

Hotel: Le Meridian Khao Lak
Year of incident: 2009
Status at time of incident: Platinum
Incident: Colonies of ants in room, lack of sufficient hot water to shower longer than 3 minutes.
Compensation: 2 free hot-stone massages and refund of 24K upgrade fee paid to upgrade to private pool villa for the 2 night stay.

Hotel: W Hong Kong
Year of incident: 2010
Status at time of incident: Platinum
Incident: Given the keys to an occupied room at checkin, TV didn't work and the technician was in the room for hours at night and the next day fixing it.  Rooftop infinity pool was closed for the last day without notice given.
Compensation: We got to stay in the Marvellous Suite instead of being downgraded to a Fantastic Suite as we were supposed to have been (long story) and received 48,000 Starpoints in compensation for a stay that only cost 17K points+$360.
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Offline Ergel

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Re: Re: Hotel Compensation Master Thread
« Reply #13 on: March 02, 2012, 02:17:38 PM »
Hotel: W Hong Kong
Year of incident: 2010
Status at time of incident: Platinum
Incident: Given the keys to an occupied room at checkin, TV didn't work and the technician was in the room for hours at night and the next day fixing it.  Rooftop infinity pool was closed for the last day without notice given.
Compensation: We got to stay in the Marvellous Suite instead of being downgraded to a Fantastic Suite as we were supposed to have been (long story) and received 48,000 Starpoints in compensation for a stay that only cost 17K points+$360.
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« Last Edit: March 02, 2012, 02:42:57 PM by Ergel »
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Offline mikel1

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Re: Hotel Compensation Master Thread
« Reply #14 on: March 04, 2012, 03:47:54 AM »
do you guys think i can get some sort of refund being a spg gold member receiving poor customer service when the hotel stay was bought through priceline.com?