Author Topic: Hotel Compensation Master Thread  (Read 98470 times)

Offline daganster

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Re: Hotel Compensation Master Thread
« Reply #120 on: March 22, 2013, 05:07:56 PM »
I was in a huge rush to leave, so I didnt have time.
Also I paid with points if that matters
Tell them that sorry doesn't cut it for you ;) just because you paid with points doesn't mean that your not entitled to hot water/compensation for that.

Offline aryeh1

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Re: Hotel Compensation Master Thread
« Reply #121 on: March 24, 2013, 08:45:54 AM »
Tell them that sorry doesn't cut it for you ;) just because you paid with points doesn't mean that your not entitled to hot water/compensation for that.
I emailed them he said that there is no record the hot water wasn't working. But admits there was a problem with phones. He also said i will not be refunded

Offline daganster

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Re: Hotel Compensation Master Thread
« Reply #122 on: March 24, 2013, 10:20:42 AM »
I emailed them he said that there is no record the hot water wasn't working. But admits there was a problem with phones. He also said i will not be refunded
If it doesn't work with the local hotel call Marriott and explain to them the situation.

Offline aryeh1

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Re: Hotel Compensation Master Thread
« Reply #123 on: March 24, 2013, 10:27:54 AM »
If it doesn't work with the local hotel call Marriott and explain to them the situation.
They said only manager could compensate

Offline daganster

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Re: Hotel Compensation Master Thread
« Reply #124 on: March 24, 2013, 10:28:48 AM »
They said only manager could compensate
HUCA

Offline DoGo

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Re: Hotel Compensation Master Thread
« Reply #125 on: April 04, 2013, 11:31:14 PM »
same by me at a marriott 2 nights ago, no hot water & no phone service.I told the front desk when checking out, all they said is sorry
Class action!

Offline Dan

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Re: Hotel Compensation Master Thread
« Reply #126 on: April 21, 2013, 01:02:11 PM »
Hotel: Park Hyatt Paris
Year of incident: 2012
Status at time of incident: Diamond
Incident: Spa/Hot tub/Sauna was closed for renovations without any mention on the website or email until we arrived.  Kosher Breakfast included non-kosher items and the kosher items were not fresh and the hotel had gone from total accommodating us for breakfast last time to not caring at all this time (New F&B manager)
Compensation: 22K Points.
"I assure you that I will be in contact with the hotel's executive management team in an effort to address these concerns and to ensure that future guests do not experience the challenges that you have described."
« Last Edit: April 21, 2013, 01:07:44 PM by Dan »
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline SPLP

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Re: Hotel Compensation Master Thread
« Reply #127 on: April 21, 2013, 01:05:30 PM »
Have you gone back? any improvement?

Offline AJK

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Re: Hotel Compensation Master Thread
« Reply #128 on: April 21, 2013, 01:17:51 PM »
Have you gone back? any improvement?

Someone is there now who got kosher brekkie...

From him:

Quote
I also requested kosher breakfast and they have it arranged for all 5 days. So far the first two were boxes of 4/5  pastries from korcars
And fresh oj and coffee.
I requested to see if they can arrange for a kosher fruit/cheese breakfast. They said they'll try.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline Dan

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Re: Hotel Compensation Master Thread
« Reply #129 on: April 23, 2013, 10:56:42 AM »
Hotel: Andaz WeHo
Year of incident: 2013
Status at time of incident: Diamond
Incident: Mildew smell in room, burned out light-bulbs, internet slower than a 56K modem, claimed not to have any upgrades when Hyatt.com was selling them, refused food and bev (or any other) credit in lieu of diamond breakfast.
Compensation: 15K Points.

Was so happy to get out of there and switch to the SLS.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline PETERP

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Re: Hotel Compensation Master Thread
« Reply #130 on: April 23, 2013, 11:18:50 AM »
Hotel: Andaz WeHo
Year of incident: 2013
Status at time of incident: Diamond
Incident: Mildew smell in room, burned out light-bulbs, internet slower than a 56K modem, claimed not to have any upgrades when Hyatt.com was selling them, refused food and bev (or any other) credit in lieu of diamond breakfast.
Compensation: 15K Points.

Was so happy to get out of there and switch to the SLS.

 Great ! Care to share how you maintain Diamond so easily year over year ?

Offline Drago

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Re: Hotel Compensation Master Thread
« Reply #131 on: May 21, 2013, 02:30:48 PM »
Park Plaza Tel Aviv
Half of the bottom of our baby's crib fell out, she slid down, and her head go stuck btw the wooden bars and the mattress. This obviously kept e/o up for a while.
The first cs rep in the morning said there was nothing she could do besides apologize, and that the gm wasn't in. Later in the day, my m-i-l said it was unacceptable, and they finally didn't charge her for the room, which was $220 (which would have gained me 17k points). She also made my m-i-l sign a legal waiver that she waived all legal rights!!

I wasn't there w/ them, but I called up Carlson, explained what happened, and we'll see where this goes from here.

Thoughts? The waiver thing was very weird.
After not hearing from them in a while, I called them, and they had sent it to their legal department.
I explained that I'm not looking to turn it into a legal thing, but I want an apology and proper compensation.

Offline eliteflyer

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Re: Hotel Compensation Master Thread
« Reply #132 on: June 06, 2013, 06:27:51 PM »
Hotel: Hyatt Regency Huntington Beach Resort and Spa
Year of incident: 2013
Status at time of incident: Platinum
Rate and Room Booked $390 Spa Package + Diamond Suite uprgade to 1-BR Suite.
Incident: a couple of dead moths in the room; disappointment with the AC system which could either be turned on or shut off, but not thermostat controlled; Regency Club closed for renovation with no notice.
Compensation: 2.5k for Club closure. 10K for the other concerns.
Note:The comments were in response to one of Hyatt's guest surveys and not a complaint per se.

Offline mochada

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Re: Hotel Compensation Master Thread
« Reply #133 on: July 15, 2013, 01:00:44 PM »
Hotel: Hyatt Regency Vancouver
Year of incident: 2013
Status at time of incident: Platinum
Rate and Room Booked: $170 (AAA Breakfast Rate) + Diamond Suite Upgrade
Incident: Temperature in the bedroom was significantly hotter than in the living room when set to a much lower temperature.  Mentioned it to the bell hop upon bringing my bags up and front desk a few times in which I was told an engineer will come to check the AC system.  Engineer never showed up.
Compensation: 10K Hyatt GP points.
Note: I mentioned the issue upon checking out to ensure future guests do not have a similar complaint.  Front Desk Manager was apologetic and offered the points. I have not received a guest survey regarding this stay.
« Last Edit: July 15, 2013, 02:51:07 PM by jagstangx »

Offline jbkr101

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Re: Hotel Compensation Master Thread
« Reply #134 on: July 15, 2013, 01:38:45 PM »
Hotel: W Hoboken
Year of stay:2013
Status at time of stay: gold
rate:12000 spg pnts
incident: construction next door to hotel woke my kid up early in the morning
compensation: removed 35 fee for valet parking and gave me 6000 pts a free night is 12000
only gave half night since it was not really in the hotels control but they said they still want me to be happy and please come back when construction is done to fully enjoy