Author Topic: Hotel Compensation Master Thread  (Read 98509 times)

Offline nuko

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My SLS Beverly Hills Experience
« Reply #165 on: November 12, 2013, 05:12:19 PM »
Arrived at SLS on wed night after flight from JFK->LAX. Booked the SLS using 1,000 starpoints and reduced room rate of $299 for biz travel. They gave away my room because a group of people (read "celebrities and entourage") unexpectedly stayed an additional evening. Although they offered to put me up at their sister property, the Redbury in Hollywood, I was visibly upset. They offered me BMW service to and back from Redbury, comped the room at the Rebury (which was upgraded to a 1,200 sq ft suite) AND gave me 20,000 starpoints. Not bad for a mild inconvenience. Classy work by the SLS

Offline Marco Polo

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Re: My SLS Beverly Hills Experience
« Reply #166 on: November 12, 2013, 05:19:14 PM »
Arrived at SLS on wed night after flight from JFK->LAX. Booked the SLS using 1,000 starpoints and reduced room rate of $299 for biz travel. They gave away my room because a group of people (read "celebrities and entourage") unexpectedly stayed an additional evening. Although they offered to put me up at their sister property, the Redbury in Hollywood, I was visibly upset. They offered me BMW service to and back from Redbury, comped the room at the Rebury (which was upgraded to a 1,200 sq ft suite) AND gave me 20,000 starpoints. Not bad for a mild inconvenience. Classy work by the SLS
Worth it for those points!
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Offline Dan

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Re: Hotel Compensation Master Thread
« Reply #167 on: November 12, 2013, 05:21:32 PM »
Arrived at SLS on wed night after flight from JFK->LAX. Booked the SLS using 1,000 starpoints and reduced room rate of $299 for biz travel. They gave away my room because a group of people (read "celebrities and entourage") unexpectedly stayed an additional evening. Although they offered to put me up at their sister property, the Redbury in Hollywood, I was visibly upset. They offered me BMW service to and back from Redbury, comped the room at the Rebury (which was upgraded to a 1,200 sq ft suite) AND gave me 20,000 starpoints. Not bad for a mild inconvenience. Classy work by the SLS
Nice!
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Offline BigDanFan

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Re: Hotel Compensation Master Thread
« Reply #168 on: November 12, 2013, 05:23:24 PM »
yes, the Beverly Hills SLS is all class...

A Free 1200 sq. ft suite is awesome!

You'll have to go back to the SLS at some point - very classy.
however, they'll be increasing their rate to 20,000 per night.

If you are SPG gold, then you can get an upgraded 700 sq.Signature Suite (usually $739)
for Cash & Points for 10,000 pts. + $180:
http://www.starwoodhotels.com/luxury/rates/room.html?propertyId=3171&rtnId=&arrivalDate=2013-11-20&departureDate=2013-11-21&iataNumber=&rp=RC%3ADFRLM%2CRC%3APRORLM%2CRP%3ASPGCPN%2C&numberOfRooms=1&numberOfAdults=1&numberOfChildren=0
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Offline mochada

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Re: Hotel Compensation Master Thread
« Reply #169 on: November 13, 2013, 01:31:38 PM »
Hotel: W Midtown Atlanta
Year of incident: 2013
Status at time of incident: Gold
Incident: Valet lost my car for 45 minutes.
Compensation: Refund of parking charge and comped night in a suite next time I am in the area (manager is seeing if he can give me at a W anywhere in the world)

Offline Menachem613

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Re: Hotel Compensation Master Thread
« Reply #170 on: November 13, 2013, 02:11:35 PM »

yes, the Beverly Hills SLS is all class...

A Free 1200 sq. ft suite is awesome!

You'll have to go back to the SLS at some point - very classy.
however, they'll be increasing their rate to 20,000 per night.

If you are SPG gold, then you can get an upgraded 700 sq.Signature Suite (usually $739)
for Cash & Points for 10,000 pts. + $180:
http://www.starwoodhotels.com/luxury/rates/room.html?propertyId=3171&rtnId=&arrivalDate=2013-11-20&departureDate=2013-11-21&iataNumber=&rp=RC%3ADFRLM%2CRC%3APRORLM%2CRP%3ASPGCPN%2C&numberOfRooms=1&numberOfAdults=1&numberOfChildren=0

Was not impressed with the SLS. Bathrooms have little privacy and roof-top pool plays deafening music on weekends.

Offline BigDanFan

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Re: Hotel Compensation Master Thread
« Reply #171 on: November 14, 2013, 01:31:21 PM »
Was not impressed with the SLS. Bathrooms have little privacy and roof-top pool plays deafening music on weekends.

Bathroom doors close all the way (sliding doors?) - How much privacy do you want?
Oh -- referring to the glass walls of the showers?

Weekends as in Friday nights?
Never there on Shabbos -- but was there Thanksgiving -- peaceful and quiet on the roof!
The restaurant had a famous chef and menu -- just stayed on roof with a drink and the sunset...
Great LA views up there.
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Offline smiley face

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Re: Hotel Compensation Master Thread
« Reply #172 on: November 23, 2013, 02:43:08 PM »
If I was booked under someone else's SPG platinum account for a Free Night, would I be able to get credited back points to my spg account for a complaint that I had?

Offline AJK

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Re: Hotel Compensation Master Thread
« Reply #173 on: November 23, 2013, 09:32:17 PM »
Unlikely.
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Offline smiley face

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Re: Hotel Compensation Master Thread
« Reply #174 on: November 24, 2013, 12:47:22 AM »
How would I go about it?

Offline Dan

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Re: Hotel Compensation Master Thread
« Reply #175 on: November 24, 2013, 01:26:34 AM »
3 nights in a SR BH oceanfront 1BR suite or 90K SPG, what would you take?
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Offline myb821

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Re: Hotel Compensation Master Thread
« Reply #176 on: November 24, 2013, 01:29:40 AM »
3 nights in a SR BH oceanfront 1BR suite or 90K SPG, what would you take?
where and for what im curious. and that depends if u will use the 1BR suite

Offline AJK

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Re: Hotel Compensation Master Thread
« Reply #177 on: November 24, 2013, 02:58:53 AM »
90K. No doubt.
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Offline BigDanFan

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Re: Hotel Compensation Master Thread
« Reply #178 on: November 24, 2013, 11:24:56 AM »
3 nights in a SR BH oceanfront 1BR suite or 90K SPG, what would you take?

SR = St. Regis?
BH = Bev Hills?

(I looked; did not find: http://forums.dansdeals.com/index.php?topic=10531.msg615739#msg615739)
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Offline mochada

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Re: Hotel Compensation Master Thread
« Reply #179 on: November 24, 2013, 11:44:21 AM »