Author Topic: Hotel Compensation Master Thread  (Read 170640 times)

Offline Ergel

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Re: Hotel Compensation Master Thread
« Reply #200 on: January 02, 2014, 08:51:17 PM »
Did you set it?
Life isn't about checking the boxes. Nobody cares.

Offline Crazy tools

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Re: Hotel Compensation Master Thread
« Reply #201 on: January 08, 2014, 11:45:44 PM »
Parents went to a hyatt place the other night.
My father slipped on the ice, bruised his knee, shoulder is hurting and ripped his suit.
Does have a bad shoulder and this is the type of thing that will really irritate it.
They did not put down salt before this happened.
Besides for getting the 2 nights free what else is a normal compensation to ask for?
Free night vouchers, check for the suit....??

Offline SPLP

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Re: Hotel Compensation Master Thread
« Reply #202 on: January 09, 2014, 05:40:38 AM »
Parents went to a hyatt place the other night.
My father slipped on the ice, bruised his knee, shoulder is hurting and ripped his suit.
Does have a bad shoulder and this is the type of thing that will really irritate it.
They did not put down salt before this happened.
Besides for getting the 2 nights free what else is a normal compensation to ask for?
Free night vouchers, check for the suit....??

If have an attorney in family or friend who is one have him make the call on your dad's behalf , as assume your dad was hurt and this negligence of "ice" warrants more then 2 free nites etc   

Offline AJK

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Re: Hotel Compensation Master Thread
« Reply #203 on: January 10, 2014, 09:56:15 AM »
+1
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Offline AJK

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Re: Hotel Compensation Master Thread
« Reply #204 on: January 10, 2014, 09:57:04 AM »
Where to "leave feedback" for a SPG stay?
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Offline BigDanFan

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Re: Hotel Compensation Master Thread
« Reply #205 on: January 13, 2014, 10:17:27 AM »
Where to "leave feedback" for a SPG stay?
starwood usually sends emails the next day with Link to a "multiple choice" survey and a slot for comments..
#DDSCLE,#DDSLA, spg platinum 2016,

Offline AJK

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Re: Hotel Compensation Master Thread
« Reply #206 on: January 13, 2014, 01:31:08 PM »
Yeah, but is that the best place for a complaint?
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Offline joeb1

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Re: Hotel Compensation Master Thread
« Reply #207 on: January 13, 2014, 01:35:09 PM »
IMO if you leave all zeros the will get in touch with you

Offline AJK

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Re: Hotel Compensation Master Thread
« Reply #208 on: January 13, 2014, 01:51:10 PM »
IMO if you leave all zeros the will get in touch with you

 ;D

Wasn't THAT bad...
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Offline beeweegee

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Re: Hotel Compensation Master Thread
« Reply #209 on: January 13, 2014, 03:30:59 PM »
Hotel: Hyatt Place Manhattan
Year of incident: 2014
Status at time of incident: Diamond
Incident: Alarm clock went off in middle of the night.
Compensation: 100 dollar Hyatt Gift Card.
This happened to me recently - don't remember which hotel it was at. I meant to complain about it, but I forgot. Looks like I should have  :)

Offline chucksterace

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Re: Hotel Compensation Master Thread
« Reply #210 on: January 21, 2014, 04:46:54 PM »
Hotel: Four Points Sheraton Miami Beach
Year of incident: 2014
Status at time of incident: Gold
Incident: (1) Air condition leaked. (2) Broken toilet that they took 2 hours to fix and nothing. (3) Never cleaned the room properly. (4) Room was dirty when we arrived. (5) No managers available when needed.
Compensation: 5,000 SPG Points (Trying for more)
You may not hold me responsible for any actions taken that were recommended from my account or username.

Offline ayman

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Re: Hotel Compensation Master Thread
« Reply #211 on: January 21, 2014, 05:38:16 PM »
Yeah, but is that the best place for a complaint?
I tweeted them, they told me to email them. Got a response real quick.
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Offline ayman

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Re: Hotel Compensation Master Thread
« Reply #212 on: January 21, 2014, 05:46:58 PM »
Hotel: LMDS
Year of incident: 2013
Status at time of incident: Gold
Incident: (1) No fitted sheets. Called to get new sheets, took 20 min to deliver more flat sheets. (even looked up how to say it in Hebrew and still got it wrong) (2) Stains on the carpet and furniture. (3) Paint in the bathroom was peeling. (4) Sliding door to porch did not slide. (5) Bed was dirty when we walked in.
Compensation: 4.5k SPG (I spent 3k on the night)

I didn't want to spk w a manager on premise so I chatted with SPG from my room. They forwarded a msg to the manager for me. Manager refunded 1k SPG points. Tweeted SPG to say I wasn't happy w only 1k. They refunded additional 2k to make the night free.
Afterward I saw that the manager did not "refund" my 1k, he "awarded" me 1k, which together w the double points promo and gold member benefit of 50% bonus on points earned, netted me total 2.5k SPG from the manager. 8)
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Offline Ergel

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Re: Hotel Compensation Master Thread
« Reply #213 on: January 21, 2014, 05:59:37 PM »
And you wonder why they left SPG
Life isn't about checking the boxes. Nobody cares.

Offline chucksterace

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Re: Hotel Compensation Master Thread
« Reply #214 on: January 22, 2014, 12:39:35 PM »
Hotel: Four Points Sheraton Miami Beach
Year of incident: 2014
Status at time of incident: Gold
Incident: (1) Air condition leaked. (2) Broken toilet that they took 2 hours to fix and nothing. (3) Never cleaned the room properly. (4) Room was dirty when we arrived. (5) No managers available when needed.
Compensation: 5,000 SPG Points (Trying for more)

Update: Got 5,000 more SPG Points and one free night.

Total: 10,000 SPG Points and one free night.
You may not hold me responsible for any actions taken that were recommended from my account or username.

Offline AJK

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Re: Hotel Compensation Master Thread
« Reply #215 on: January 22, 2014, 01:42:19 PM »
Email address you guys are using? PM is fine. Thanks.
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Offline gavhaller

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Re: Hotel Compensation Master Thread
« Reply #216 on: January 23, 2014, 10:45:47 PM »
Hotel: andaz maui
Year of incident: 2014
Status at time of incident: gold
Incident: ants all over porch, shower had lukewarm water, heated pool was cold at nighttime
Compensation 25,000 Hyatt points

Offline Nitantnel

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Re: Hotel Compensation Master Thread
« Reply #217 on: January 23, 2014, 10:46:57 PM »
Hotel: andaz maui
Year of incident: 2014
Status at time of incident: gold
Incident: ants all over porch, shower had lukewarm water, heated pool was cold at nighttime
Compensation 25,000 Hyatt points
Wow. that's a lot of points!

Offline gavhaller

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Re: Hotel Compensation Master Thread
« Reply #218 on: January 23, 2014, 10:50:56 PM »
I usually do all the talking. This time it was my wife. She is a great shmoozer. Lol

Offline blue eyes

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Re: Hotel Compensation Master Thread
« Reply #219 on: January 26, 2014, 06:30:14 PM »
was anyone able to get kosher breakfast at a residence inn by marriot or a compensation for lack of?