Author Topic: Hotel Compensation Master Thread (Read 223360 times)

Hotel: Hilton
Year of incident: Feb 2014
Status at time of incident: Gold
Incident: latch on door broken no chair in room -- gave 2 room upgrade -- in this new room maid did not close door after cleaning room and no automatic closure on door , air con worked in one room only
Compensation gave $200 credit for dinner and 80k ( one nite ) -- received a survey in e/m -- told the story --they said would hear back in 72 hours (I was not looking for anything more as I thought hotel handled well ) called 7 days later to ask why no reply --gave me one free night any Hilton because they did not get back to me in stated time

EJB · « **Reply #246 on:** March 02, 2014, 11:38:34 AM »

Just checked in to a hilton (gold) w a standard room reservation and found they gave me a 2br suite. With a welcome letter addressed to someone else. Should I wait it out (and possibly get compensation or a better room if we have an issue) and assume that person was a no show?

12HRS · « **Reply #247 on:** March 02, 2014, 01:51:59 PM »

Quote from: EJB on March 02, 2014, 11:38:34 AM

Just checked in to a hilton (gold) w a standard room reservation and found they gave me a 2br suite. With a welcome letter addressed to someone else. Should I wait it out (and possibly get compensation or a better room if we have an issue) or assume that person was a no show?

Im confused. Both your options involve staying in the room until someone theoretically shows up?

EJB · « **Reply #248 on:** March 02, 2014, 02:15:08 PM »

*and.

12HRS · « **Reply #249 on:** March 02, 2014, 02:22:20 PM »

Quote from: EJB on March 02, 2014, 02:15:08 PM

*and.

Enjoy your suite

dealfinder85 · « **Reply #250 on:** March 04, 2014, 10:21:40 AM »

Quote from: EJB on March 02, 2014, 11:38:34 AM

Just checked in to a hilton (gold) w a standard room reservation and found they gave me a 2br suite. With a welcome letter addressed to someone else. Should I wait it out (and possibly get compensation or a better room if we have an issue) and assume that person was a no show?

they accidentally gave you a suite and you are talking about figuring out a way to get compensation for this?
some of you guys are really ridiculous

mr. perfect · « **Reply #251 on:** March 05, 2014, 06:13:43 AM »

Wow I just had the worst shower of my life in westin at lax booked with starwoods ! How do I get some compensation?

chucksterace · « **Reply #252 on:** March 05, 2014, 06:46:26 AM »

Quote from: mr. perfect on March 05, 2014, 06:13:43 AM

Wow I just had the worst shower of my life in westin at lax booked with starwoods ! How do I get some compensation?

LOL.. How was it the worst shower of your life??

Its the first time I heard that one.....

mr. perfect · « **Reply #253 on:** March 05, 2014, 12:00:50 PM »

In prison the pressure is better !

HP58 · « **Reply #254 on:** March 05, 2014, 09:09:35 PM »

Quote from: mr. perfect on March 05, 2014, 06:13:43 AM

Wow I just had the worst shower of my life in westin at lax booked with starwoods ! How do I get some compensation?

How about starting with PUTPAC?

MEIR613 · « **Reply #255 on:** March 05, 2014, 11:26:57 PM »

This thread is catching up to the airline compensation thread. Fight fight fight.

Stayed in the PH Washington (Diamond member) and the tv didn't work. Called engineering and it took 2 hours to fix. I mentioned it when I checked out and got free parking. It seems from this thread that I deserve at least a week in The PHP.

wonderlust · « **Reply #256 on:** March 06, 2014, 06:26:12 PM »

i payed 90$ on pricline for the el conquestidor in puerto rico ( waldorf resort) had complaints of bad service checking in, rude bell boy (crumpled 1$ tip and left on floor) & the fridge wasnt a real fridge just a "cooler" so had to use sink as meat storage with ice. complained with hilton and got 1 free waldorf cert

Dan · « **Reply #257 on:** March 06, 2014, 07:25:58 PM »

You really tipped a bell boy $1?

Super Speed · « **Reply #258 on:** March 06, 2014, 08:41:15 PM »

Quote from: Dan on March 06, 2014, 07:25:58 PM

You really tipped a bell boy $1?

If he was rude? He should be happy he even got $1.

sky121 · « **Reply #259 on:** March 06, 2014, 08:42:59 PM »

Quote from: Super Speed on March 06, 2014, 08:41:15 PM

If he was rude? He should be happy he even got $1.

$1 seems a bit cheap to me. Was he rude only after you gave him $1?
Either way he should be classy enough to say thank you to whatever anyone gives him.
2 sep issues. :