Author Topic: Hotel Compensation Master Thread (Read 224872 times)

itsyehuda · « **Reply #280 on:** April 03, 2014, 03:11:53 PM »

Stayed at W Times Square.

Hotel room was boiling. THe "AC" in the room was running on heat. We tried opening the window, but it wouldn't cool down the room plus there was jackhammering going on outside.

We woke up with headaches.

I emailed the manager and they sent 5K points back to my account.

We stayed two nights with the same problem - is this an acceptable compensation?

chucksterace · « **Reply #281 on:** April 03, 2014, 03:58:07 PM »

Quote from: itsyehuda on April 03, 2014, 03:11:53 PM

Stayed at W Times Square.

Hotel room was boiling. THe "AC" in the room was running on heat. We tried opening the window, but it wouldn't cool down the room plus there was jackhammering going on outside.

We woke up with headaches.

I emailed the manager and they sent 5K points back to my account.

We stayed two nights with the same problem - is this an acceptable compensation?

Did you pay with points? Was there another room available?

dginz · « **Reply #282 on:** May 11, 2014, 05:22:55 PM »

Hi,

Quick question. Stayed at an Aloft. I used SPG points. Where is the best place to direct my complaint? If someone could let me know iy could be greatly appreciated.

Thank you.

Marco Polo · « **Reply #283 on:** May 12, 2014, 08:28:40 AM »

Quote from: dginz on May 11, 2014, 05:22:55 PM

Hi,

Quick question. Stayed at an Aloft. I used SPG points. Where is the best place to direct my complaint? If someone could let me know iy could be greatly appreciated.

Thank you.

You can go through the SPG site.

tuvz · « **Reply #284 on:** May 13, 2014, 07:08:21 PM »

GH Kauai
TV didnt work for about 2 days
A manager called and gave me $100 credit to my bill

ShlockDoc · « **Reply #285 on:** May 19, 2014, 10:01:40 AM »

Stayed at a Hyatt with the family and at 4:00 am they gave my room to someone else who opened the door (it got caught by the latch). Kids were screaming, wife freaked out. Manager apologizes profusely and says what can i do to make it right. Beyond refunding the points for the night, what's a reasonable request? 20K?

sky121 · « **Reply #286 on:** May 19, 2014, 10:02:36 AM »

Quote from: ShlockDoc on May 19, 2014, 10:01:40 AM

Stayed at a Hyatt with the family and at 4:00 am they gave my room to someone else who opened the door (it got caught by the latch). Kids were screaming, wife freaked out. Manager apologizes profusely and says what can i do to make it right. Beyond refunding the points for the night, what's a reasonable request? 20K?

I'd ask for one free night at any Hyatt property. And a refund.

@Yehuda · « **Reply #287 on:** May 19, 2014, 10:09:45 AM »

Quote from: ShlockDoc on May 19, 2014, 10:01:40 AM

Stayed at a Hyatt with the family and at 4:00 am they gave my room to someone else who opened the door (it got caught by the latch). Kids were screaming, wife freaked out. Manager apologizes profusely and says what can i do to make it right. Beyond refunding the points for the night, what's a reasonable request? 20K?

Wow that's crazy. I'd go for sky's advice.

ShlockDoc · « **Reply #288 on:** May 19, 2014, 10:14:40 AM »

Quote from: sky121 on May 19, 2014, 10:02:36 AM

I'd ask for one free night at any Hyatt property. And a refund.

The manager threw a refund at me right away. I think I'll take your advice and try to get my status upgraded from plat to diamond as well...

chucksterace · « **Reply #289 on:** May 19, 2014, 10:16:54 AM »

To get some compensation for internet not working at a Hyatt who should I email or call? TIA

Marco Polo · « **Reply #290 on:** May 19, 2014, 10:20:32 AM »

Quote from: chucksterace on May 19, 2014, 10:16:54 AM

To get some compensation for internet not working at a Hyatt who should I email or call? TIA

You can go here and they will reach out to hotel.

chucksterace · « **Reply #291 on:** May 19, 2014, 10:33:58 AM »

Quote from: Marco Polo on May 19, 2014, 10:20:32 AM

You can go here and they will reach out to hotel.

Thanks. Will do it tomorrow. I have three night stay at the Hyatt Regency TST Hong Kong and the internet was basically unusable. Took about 3 minutes to load google.com

sky121 · « **Reply #292 on:** May 19, 2014, 10:52:44 AM »

Quote from: @Yehuda on May 19, 2014, 10:09:45 AM

Wow that's crazy. I'd go for sky's advice.

Honestly the more I think about it I'd ask for more. Certain things are just unacceptable. And I'm not one to ask for compensation for every little problem.

SPLP · « **Reply #293 on:** May 19, 2014, 11:24:47 AM »

Quote from: sky121 on May 19, 2014, 10:52:44 AM

Honestly the more I think about it I'd ask for more. Certain things are just unacceptable. And I'm not one to ask for compensation for every little problem.

IF u stayed a few nights ,I would ask for all of them to refunded ,if still at hotel have them "also" comp all ur dinners etc --- what would the Managers reaction be if some at 4:00am opened the door to his home -- people have been shot for things like that

chuchem · « **Reply #294 on:** May 19, 2014, 05:23:10 PM »

Mistakes happen. If they comp you the night, it's more then fair. Stop being so greedy. Why not make a kidush hashem for once and accept what's offered and say thanks. Why do "we" always have to try to make the maximum out of other people's mistake

ShlockDoc · « **Reply #295 on:** May 19, 2014, 05:29:52 PM »

Quote from: chuchem on May 19, 2014, 05:23:10 PM

Mistakes happen. If they comp you the night, it's more then fair. Stop being so greedy. Why not make a kidush hashem for once and accept what's offered and say thanks. Why do "we" always have to try to make the maximum out of other people's mistake

OK, whatever, you're better than everyone, blah blah blah...

elit · « **Reply #296 on:** May 19, 2014, 05:54:09 PM »

Any one have a good email to complain about issue during my stay at trump taj Mahal

SPLP · « **Reply #297 on:** May 19, 2014, 06:04:19 PM »

Quote from: chuchem on May 19, 2014, 05:23:10 PM

Mistakes happen. If they comp you the night, it's more then fair. Stop being so greedy. Why not make a kidush hashem for once and accept what's offered and say thanks. Why do "we" always have to try to make the maximum out of other people's mistake

I had a similar thing happen at a Hilton only difference ---it was about midnight and I was in the shower and my wife was in bed -- she screamed!!! and went nuts ---since then she triple checks doors in every hotel we stay at , that night she put a chair under the doorknob and we did not sleep all night because of the intrusion -- I THINK HE DESERVES big compensation
they give a free night or refund points for much less--- would like to see your reaction when something like this happens to your family -- easy to be so big when it happens to others

Ergel · « **Reply #298 on:** May 19, 2014, 07:50:07 PM »

Quote from: chuchem on May 19, 2014, 05:23:10 PM

Mistakes happen. If they comp you the night, it's more then fair. Stop being so greedy. Why not make a kidush hashem for once and accept what's offered and say thanks. Why do "we" always have to try to make the maximum out of other people's mistake

+100ⁿ

PlatinumGuy · « **Reply #299 on:** May 19, 2014, 07:56:25 PM »

Quote from: chuchem on May 19, 2014, 05:23:10 PM

Mistakes happen. If they comp you the night, it's more then fair. Stop being so greedy. Why not make a kidush hashem for once and accept what's offered and say thanks. Why do "we" always have to try to make the maximum out of other people's mistake

Personally I'd expect a hotel to book me in another hotel and have a bellboy move my things. And I would think some sort of goodwill is appropriate as well. But you can't demand that from a Hyatt Regency.