Author Topic: Hotel Compensation Master Thread  (Read 100191 times)

Offline ShlockDoc

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Re: Hotel Compensation Master Thread
« Reply #285 on: May 19, 2014, 10:01:40 AM »
Stayed at a Hyatt with the family and at 4:00 am they gave my room to someone else who opened the door (it got caught by the latch).  Kids were screaming, wife freaked out.  Manager apologizes profusely and says what can i do to make it right.  Beyond refunding the points for the night, what's a reasonable request?  20K? 

Offline sky121

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Re: Hotel Compensation Master Thread
« Reply #286 on: May 19, 2014, 10:02:36 AM »
Stayed at a Hyatt with the family and at 4:00 am they gave my room to someone else who opened the door (it got caught by the latch).  Kids were screaming, wife freaked out.  Manager apologizes profusely and says what can i do to make it right.  Beyond refunding the points for the night, what's a reasonable request?  20K?
I'd ask for one free night at any Hyatt property. And a refund.
"Not all who wander are lost"

Offline @Yehuda

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Re: Hotel Compensation Master Thread
« Reply #287 on: May 19, 2014, 10:09:45 AM »
Stayed at a Hyatt with the family and at 4:00 am they gave my room to someone else who opened the door (it got caught by the latch).  Kids were screaming, wife freaked out.  Manager apologizes profusely and says what can i do to make it right.  Beyond refunding the points for the night, what's a reasonable request?  20K?
Wow that's crazy. I'd go for sky's advice.

Offline ShlockDoc

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Re: Hotel Compensation Master Thread
« Reply #288 on: May 19, 2014, 10:14:40 AM »
I'd ask for one free night at any Hyatt property. And a refund.

The manager threw a refund at me right away.  I think I'll take your advice and try to get my status upgraded from plat to diamond as well...


Offline chucksterace

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Re: Hotel Compensation Master Thread
« Reply #289 on: May 19, 2014, 10:16:54 AM »
To get some compensation for internet not working at a Hyatt who should I email or call? TIA
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Offline Marco Polo

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Re: Hotel Compensation Master Thread
« Reply #290 on: May 19, 2014, 10:20:32 AM »
To get some compensation for internet not working at a Hyatt who should I email or call? TIA
You can go here and they will reach out to hotel.
Quaerite et Invenietis.

Offline chucksterace

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Re: Hotel Compensation Master Thread
« Reply #291 on: May 19, 2014, 10:33:58 AM »
You can go here and they will reach out to hotel.

Thanks. Will do it tomorrow. I have three night stay at the Hyatt Regency TST Hong Kong and the internet was basically unusable. Took about 3 minutes to load google.com
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Offline sky121

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Re: Hotel Compensation Master Thread
« Reply #292 on: May 19, 2014, 10:52:44 AM »
Wow that's crazy. I'd go for sky's advice.
Honestly the more I think about it I'd ask for more. Certain things are just unacceptable. And I'm not one to ask for compensation for every little problem.
"Not all who wander are lost"

Offline SPLP

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Re: Hotel Compensation Master Thread
« Reply #293 on: May 19, 2014, 11:24:47 AM »
Honestly the more I think about it I'd ask for more. Certain things are just unacceptable. And I'm not one to ask for compensation for every little problem.

IF u stayed a few nights ,I would ask for all of them to refunded ,if still at hotel have them "also" comp all ur dinners etc --- what would the Managers  reaction be if some at 4:00am   opened the door to his home -- people have been shot for things like that

Offline chuchem

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Re: Hotel Compensation Master Thread
« Reply #294 on: May 19, 2014, 05:23:10 PM »
Mistakes happen. If they comp you the night, it's more then fair. Stop being so greedy. Why not make a kidush hashem for once and accept what's offered and say thanks. Why do "we" always have to try to make the maximum out of other people's mistake

Offline ShlockDoc

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Re: Hotel Compensation Master Thread
« Reply #295 on: May 19, 2014, 05:29:52 PM »
Mistakes happen. If they comp you the night, it's more then fair. Stop being so greedy. Why not make a kidush hashem for once and accept what's offered and say thanks. Why do "we" always have to try to make the maximum out of other people's mistake

OK, whatever, you're better than everyone, blah blah blah...

Offline elit

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Re: Hotel Compensation Master Thread
« Reply #296 on: May 19, 2014, 05:54:09 PM »
Any one have a good email to complain about issue during my stay at trump taj Mahal

Offline SPLP

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Re: Hotel Compensation Master Thread
« Reply #297 on: May 19, 2014, 06:04:19 PM »
Mistakes happen. If they comp you the night, it's more then fair. Stop being so greedy. Why not make a kidush hashem for once and accept what's offered and say thanks. Why do "we" always have to try to make the maximum out of other people's mistake

I had a similar thing happen at a Hilton only difference ---it was about midnight and I was in the shower and my wife was in bed -- she screamed!!! and went  nuts ---since then she triple checks doors in every hotel we stay at  , that night she put a chair under the doorknob and we did not sleep all night because of the intrusion -- I THINK  HE DESERVES  big compensation
they give a free night or refund points for much less--- would like to see your reaction when something like this happens to your family -- easy  to be so big when it happens to others

Online Ergel

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Re: Hotel Compensation Master Thread
« Reply #298 on: May 19, 2014, 07:50:07 PM »
Mistakes happen. If they comp you the night, it's more then fair. Stop being so greedy. Why not make a kidush hashem for once and accept what's offered and say thanks. Why do "we" always have to try to make the maximum out of other people's mistake
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Offline PlatinumGuy

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Re: Hotel Compensation Master Thread
« Reply #299 on: May 19, 2014, 07:56:25 PM »
Mistakes happen. If they comp you the night, it's more then fair. Stop being so greedy. Why not make a kidush hashem for once and accept what's offered and say thanks. Why do "we" always have to try to make the maximum out of other people's mistake

Personally I'd expect a hotel to book me in another hotel and have a bellboy move my things. And I would think some sort of goodwill is appropriate as well. But you can't demand that from a Hyatt Regency.

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