Author Topic: Hotel Compensation Master Thread (Read 226069 times)

sky121 · « **Reply #300 on:** May 19, 2014, 09:29:25 PM »

Quote from: chuchem on May 19, 2014, 05:23:10 PM

Mistakes happen. If they comp you the night, it's more then fair. Stop being so greedy. Why not make a kidush hashem for once and accept what's offered and say thanks. Why do "we" always have to try to make the maximum out of other people's mistake

I agree that people try milking things too much around here. And like I posted that's not my style but I think this warrants compensation. Someone coming into your room unannounced? And in the middle of the night?

I always try to look at things from the other side. If I were the owner of the hotel and that happened I'd feel AWFUL and would compensate accordingly.

Drago · « **Reply #301 on:** May 27, 2014, 09:25:21 AM »

I'm famous!!

http://loyaltylobby.com/2014/05/11/compensation-clinic-intercontinental-hong-kong-false-fire-alarm/

chucksterace · « **Reply #302 on:** May 27, 2014, 09:28:22 AM »

Quote from: Marco Polo on May 19, 2014, 10:20:32 AM

You can go here and they will reach out to hotel.

Would i receive a response from them? How long should it generally take for them to get back to you?

blue eyes · « **Reply #303 on:** May 27, 2014, 12:44:18 PM »

I stayed at hyatt place and found food in the refrigerator - toilet wasn't flushed. additionally I didn't get room service following day. Called hyatt and received 5K points
just wondering, do u think this will badly affect the housekeeping girls directly? is it worth getting a few points to risk someone getting fired?

BigDanFan · « **Reply #304 on:** May 27, 2014, 12:52:42 PM »

Quote from: blue eyes on May 27, 2014, 12:44:18 PM

I stayed at hyatt place and found food in the refrigerator - toilet wasn't flushed. additionally I didn't get room service following day. Called hyatt and received 5K points
just wondering, do u think this will badly affect the housekeeping girls directly? is it worth getting a few points to risk someone getting fired?

it's the hotel's responsibility to take care of that before you check in. they'd rather give you the 10K points than have someone else who had a reservation and paid $300+ walk out and never come back because their bathroom hadn't been cleaned.

Dan · « **Reply #305 on:** June 10, 2014, 12:20:50 AM »

Quote from: Ergel on November 25, 2013, 11:12:53 AM

And...?

Staying next week in the suite

MEIR613 · « **Reply #306 on:** July 11, 2014, 05:17:57 PM »

Stayed in the W HKG. Wrote to Plat CS that I wanted a WOW suite and they said they would send the request to the hotel. When I got to the hotel, they said they only upgrade plats to Fantastic suite and not sure why anyone would write that they will try to request the "WOW" suite. Showed them the email with the request and a couple days later I got an email back from the hotel that my next stay I will be confirmed into a marvelous suite.

Should I ask them for the "WOW"?

Emkay · « **Reply #307 on:** July 20, 2014, 11:19:20 AM »

im not a social media guy, how do i reach out to a hotel (specifically hyatt) via twitter?
in depth explanation works best.
and how do they contact me back?

whacked1 · « **Reply #308 on:** July 20, 2014, 11:23:24 AM »

Quote from: Emkay on July 20, 2014, 11:19:20 AM

im not a social media guy, how do i reach out to a hotel (specifically hyatt) via twitter?
in depth explanation works best.
and how do they contact me back?

create an account. Send a tweet with the beginning starting with @lin_s (or whatever her handle is) and write your request. (You only have 140 characters). She responds by sending either a tweet or direct message to you usually saying a way to follow up... (hope this helped)

dpk4588 · « **Reply #309 on:** July 31, 2014, 12:13:27 PM »

Hotel: Four Points by Sheraton Chicago O'Hare
Year of Incident: 2013
Status at Time of Incident: Preferred Guest Plus
Incident: No refrigerator, construction, out of order ice machine.
Compensation: After my initial complaint they offered my 500 Starpoints. I said that wasnt enough (I paid 4,000 Starpoints for the room), I even said that I wasn't asking for a full refund. They offered me 4,000 Starpoints (the whole cost of the stay).

TC610 · « **Reply #310 on:** August 25, 2014, 09:17:54 PM »

Hotel: Doubletree
Year of incident: 2014
Status at time of incident: HH Gold
Incident: Minibar in room was broken
Compensation: Certificate for one free night in any Doubletree

Crazy tools · « **Reply #311 on:** August 25, 2014, 09:46:43 PM »

Hotel: Delta Whistler Village Suites
Year of incident: 2014
Incident: hotel room was situated on top of a bar, extremely loud noise till 3am. ac not working well and couldn't open windows due to noise
Compensation: credited back the $280 I paid for the room

ReadsTheT&C · « **Reply #312 on:** August 26, 2014, 12:48:25 PM »

Hotel: IHG Army Hotel at West Point
Year of Incident: 2014
Duration of stay: 35 days
Incidents:
Water coming out of sink, shower and filling up toilet was dark yellow.
Door was left open by housekeeping numerous times. I would return to a wide open room that anyone could have gone into.
Front desk regularly did not pick up the phone.
Housekeeping missed an entire day.

How much do you think I can get and should I contact by e-mail or phone? Also, I have video of the yellow water.

EMCC · « **Reply #313 on:** August 27, 2014, 10:00:05 AM »

Hotel: The W Guangzhou
Year of incident: 2014
Status at time of incident: Platinum Ambassador
Incident: Adjacent room had blasting music till 5:15 AM. No sleep. Called the front desk twice and only after the second call did the volume lower. Compensation: I told the manager in the morning. He gave me an explanation: "The W hotels are for young people who like music". No compensation.

What should I do?

myb821 · « **Reply #314 on:** August 27, 2014, 10:00:37 AM »

Contact SPG

davmtl · « **Reply #315 on:** September 03, 2014, 10:15:28 PM »

Hotel: sheraton
Year of incident: 2014
Incident: was told that i'll get a whirlpool but hotel mostly only has walkin showers (i think it was not in the file)
Compensation: 2000 spg points

jdross · « **Reply #316 on:** November 14, 2014, 11:59:55 AM »

I stayed in the Hyatt Regency Churchill in London for a week a couple of weeks back.

The elevator opened and it was not level with the floor and I took a terribly nasty spill.

I wasn't terribly hurt, just a little banged up but was mostly shaken up. I reported the incident to the desk because I didn't want anyone to get hurt, not realizing this was such a big deal for them. They followed up with me with all sorts of managers and stuff and the head of security. They mainly asked me some questions and told me they fixed it and apologized profusely. They also kept asking me (repeatedly) if there is anything they can do to make my stay more comfortable. I considered asking for a suite but we were with a baby and had so much stuff, the hassle of moving wouldn't have been worth it for the remaining 2 days in the suite. I just said, no thanks, I'm just glad you fixed it. They sent us a nice fruit basket and wine to our room for free with a really nice note.

Do you think if I email someone that they will be able to do something for me, either upgrade status or points? This was two weeks ago. I'm platinum right now.

3yummyboys · « **Reply #317 on:** November 14, 2014, 12:02:53 PM »

I would think so. They are worried about lawsuits. I would ask for a free suite stay at least.

jdross · « **Reply #318 on:** November 14, 2014, 12:05:38 PM »

who do i talk to about that? do i email the manager that gave me the card or passport customer service?

jdross · « **Reply #319 on:** November 16, 2014, 02:34:06 AM »

I emailed the general customer service email and the passport customer service email. I am platinum, almost close to diamond so I asked them for Diamond and some comp nights via free points. Let's see what they say.