Author Topic: Hotel Compensation Master Thread  (Read 167705 times)

Offline wonderlust

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Re: Hotel Compensation Master Thread
« Reply #320 on: December 28, 2014, 11:41:42 AM »
Hotel: JW cancun
Incident: 1- called to confirm I will be arriving at 11:30am and wanted to check-in then (4:00 official check-in time) they made us wait till 4:00pm
2- wife was alone in room at night & staff came in for turn-down service even though she franitcally yelled not to come in (we never ordered turn-down & she was petrified i mexico when someone starts coming in to room claiming to bring chocolates which we never ordered)
Status: Platnuim
Emailed manager & left vm with no responce. Contacted marriott customer care which after the hotel twice refused any form of comp escalated go mr marriotts which promptly gave me 60k marriott points enough for 2 nights at comparable JW

Offline Menachem613

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Re: Hotel Compensation Master Thread
« Reply #321 on: December 28, 2014, 12:01:56 PM »
Why do they barge into the room?

Offline wonderlust

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Re: Hotel Compensation Master Thread
« Reply #322 on: December 28, 2014, 01:02:30 PM »
It was a nightly turn-down service that we were unaware of & guess because of language barrier the guy wasn't getting it- either way he freaked out my wife

Offline real-brisker

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Re: Hotel Compensation Master Thread
« Reply #323 on: January 01, 2015, 08:29:06 AM »

I had a DSU Confirmed in the Hyatt Andaz 5th Ave for NY Eve. I booked through Gold Passport. Apparently the rep confirmed without making sure there was availability in the property. Basically I call in the morning before my arrival, and they say that they are booked up. No DS for me.

Manager was all apologetic and arrange a nice regular room, and gave me 6K points (amount for suite upgrade) for future stay.

I feel that's not enough!

Who shall I turn to?
What shall I ask for?

Offline whacked1

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Re: Hotel Compensation Master Thread
« Reply #324 on: January 01, 2015, 08:55:57 AM »




I feel that's not enough!

Who shall I turn to?
What shall I ask for?
Out of curiosity, what do you feel is enough?

Offline real-brisker

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Re: Hotel Compensation Master Thread
« Reply #325 on: January 01, 2015, 09:38:04 AM »
Out of curiosity, what do you feel is enough?
Refund.


Offline AI-TRAVEL

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Re: Hotel Compensation Master Thread
« Reply #326 on: January 01, 2015, 09:36:02 PM »
Refund.
Andaz west Hollywood did that for me without DSU. I confirmed suite before I came and they ended giving it away got full refund.

Offline Chapshnell

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Re: Hotel Compensation Master Thread
« Reply #327 on: January 05, 2015, 12:57:23 AM »
2 fire alarms very early morning hours over the weekend & I got for my grandparents 50,000 HGP points in the Hyatt Palm Springs. They originally only wanted to give 10,000. Bargained with them. Happened exactly a year ago

Offline JayR

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Re: Hotel Compensation Master Thread
« Reply #328 on: January 18, 2015, 05:04:26 AM »
Stayed at a Hyatt with the family and at 4:00 am they gave my room to someone else who opened the door (it got caught by the latch).  Kids were screaming, wife freaked out.  Manager apologizes profusely and says what can i do to make it right.  Beyond refunding the points for the night, what's a reasonable request?  20K?
The manager threw a refund at me right away.  I think I'll take your advice and try to get my status upgraded from plat to diamond as well...
Really cool thread.
What ended up happening? This so far seemed to be the most serious issue...
You can modify your original post. The modify button is right next to the quote button.

Offline Super Speed

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Re: Hotel Compensation Master Thread
« Reply #329 on: January 20, 2015, 04:36:39 PM »
Hotel: Sheraton Tarrytown
Year of incident: 2015
Status at time of incident: Gold
Incident: Elevator not working when I got out of the pool with my 1 year old and only way to access the stairs was from outside. It was raining and freezing and we didn't have our coats.
Compensation: 20K Starpoints


Offline dealfinder85

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Re: Hotel Compensation Master Thread
« Reply #330 on: January 21, 2015, 03:34:24 PM »
Hotel: Sheraton Tarrytown
Year of incident: 2015
Status at time of incident: Gold
Incident: Elevator not working when I got out of the pool with my 1 year old and only way to access the stairs was from outside. It was raining and freezing and we didn't have our coats.
Compensation: 20K Starpoints
worth it if you ask me

Offline MosheD

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Re: Hotel Compensation Master Thread
« Reply #331 on: January 21, 2015, 06:04:23 PM »

Hotel: Sheraton Sharm
Year of incident: 2015
Status at time of incident: Plat
Incident wi-fi no work, charged for phone calls that didn't work. Also staff unaccommodating
Compensation: Nil


Offline Marco Polo

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Re: Hotel Compensation Master Thread
« Reply #332 on: January 21, 2015, 08:19:54 PM »
Hotel: Sheraton Sharm
Year of incident: 2015
Status at time of incident: Plat
Incident wi-fi no work, charged for phone calls that didn't work. Also staff unaccommodating
Compensation: Nil
HUCA?
Quaerite et Invenietis.

Offline Super Speed

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Re: Hotel Compensation Master Thread
« Reply #333 on: January 22, 2015, 12:02:25 AM »
worth it if you ask me
I'm more than happy!

Offline sammy n

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Re: Hotel Compensation Master Thread
« Reply #334 on: January 22, 2015, 07:32:04 AM »

Hotel: Sheraton Salzburg Austria
[Year of incident: 2014
Status at time of incident: Gold
Incident: A/C wasn't working to well
Compensation: 10K Starpoints

Offline MosheD

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Re: Hotel Compensation Master Thread
« Reply #335 on: January 22, 2015, 08:12:58 AM »
Hotel: Sheraton Tarrytown
Year of incident: 2015
Status at time of incident: Gold
Incident: Elevator not working when I got out of the pool with my 1 year old and only way to access the stairs was from outside. It was raining and freezing and we didn't have our coats.
Compensation: 20K Starpoints

Hotel: Sheraton Salzburg Austria
[Year of incident: 2014
Status at time of incident: Gold
Incident: A/C wasn't working to well
Compensation: 10K Starpoints
How did you contact them?
Phone or email?

Offline sammy n

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Re: Hotel Compensation Master Thread
« Reply #336 on: January 22, 2015, 08:31:20 AM »

How did you contact them?
Phone or email?
I believe in the SPG website there's a fork to fill out and they got back to me then next day.

Offline Super Speed

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Re: Hotel Compensation Master Thread
« Reply #337 on: January 22, 2015, 08:55:21 AM »
How did you contact them?
Phone or email?
Twitter.

Offline euphor

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Re: Hotel Compensation Master Thread
« Reply #338 on: January 22, 2015, 06:39:46 PM »
,

Offline Ulitkany

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Re: Hotel Compensation Master Thread
« Reply #339 on: February 14, 2015, 06:02:16 PM »
Guys, i need your advice. Booked 2 nights at Hyatt in Abu Dhabi. I'm Platinum. Checked in late at night, slept one night and left hotel for a tour at 8.30 a.m. I got back to the hotel only at 11.10 p.m. dreaming about taking a bath and relaxing after a very enhanced day. But there was no hot water in the room!! Called the reception and was told there will be no hot water from 11 p.m. till 2.30 a.m. Nobody notified me in advance. Apparently there was a note left in my room during the day. I haven't seen it up utill talking to reception since i was away the whole day.
What is a reasonable compensation to request for such inconvenience?  I ended up showering in a cold water and obviously didn't take a bath :(