Author Topic: Hotel Compensation Master Thread (Read 206826 times)

Lazegotit · « **Reply #420 on:** August 18, 2015, 12:08:25 PM »

For the record, I find that a bad review on Trip Advisor goes a long way. I've gotten full refunds that way. When it comes to SPG, contacting via Twitter is very productive.

Aj3042 · « **Reply #421 on:** August 18, 2015, 02:33:27 PM »

Quote from: Lazegotit on August 18, 2015, 12:08:25 PM

For the record, I find that a bad review on Trip Advisor goes a long way. I've gotten full refunds that way. When it comes to SPG, contacting via Twitter is very productive.

How does the hotel know which review is yours? You tell them "check out my review"?

Marco Polo · « **Reply #422 on:** August 18, 2015, 02:34:32 PM »

Quote from: Aj3042 on August 18, 2015, 02:33:27 PM

How does the hotel know which review is yours? You tell them "check out my review"?

They follow reviews on their properties.

Hamavin · « **Reply #423 on:** August 18, 2015, 02:39:01 PM »

Any way to get anything with priceline for disaster hotel?

Aj3042 · « **Reply #424 on:** August 18, 2015, 02:42:33 PM »

Quote from: Marco Polo on August 18, 2015, 02:34:32 PM

They follow reviews on their properties.

But how do they connect a particular review to a particular person (most usernames reveal little information)? Is it worth posting a bad review before I complain or should I hold off and see how they respond?

Marco Polo · « **Reply #425 on:** August 18, 2015, 02:44:09 PM »

Quote from: Aj3042 on August 18, 2015, 02:42:33 PM

But how do they connect a particular review to a particular person (most usernames reveal little information)? Is it worth posting a bad review before I complain or should I hold off and see how they respond?

They will likely reach out through TA and get your information.

Aj3042 · « **Reply #426 on:** August 18, 2015, 02:45:41 PM »

Quote from: Marco Polo on August 18, 2015, 02:44:09 PM

They will likely reach out through TA and get your information.

Aha I've never had that before. though I haven't posted too many bad reviews, particularly of supposedly nice places. Do you think that approach is better than just going directly to the management of the hotel?

Lazegotit · « **Reply #427 on:** August 18, 2015, 04:55:40 PM »

Quote from: Aj3042 on August 18, 2015, 02:45:41 PM

Aha I've never had that before. though I haven't posted too many bad reviews, particularly of supposedly nice places. Do you think that approach is better than just going directly to the management of the hotel?

It really depends on the situation. I've once had a bad experience, and after talking to the manager and only getting offered 25% back, I published a review on trip advisor with exact details. I got a response on trip advisor asking me to be in contact with them so they can settle it. They refunded it totally.

Aj3042 · « **Reply #428 on:** August 18, 2015, 04:57:37 PM »

Quote from: Lazegotit on August 18, 2015, 04:55:40 PM

It really depends on the situation. I've once had a bad experience, and after talking to the manager and only getting offered 25% back, I published a review on trip advisor with exact details. I got a response on trip advisor asking me to be in contact with them so they can settle it. They refunded it totally.

Nice. How much was the stay total? Mind sharing?

Toasted · « **Reply #429 on:** August 18, 2015, 06:15:04 PM »

Let's hear already, what was the big disaster?

Aj3042 · « **Reply #430 on:** August 18, 2015, 06:39:13 PM »

Quote from: Toasted on August 18, 2015, 06:15:04 PM

Let's hear already, what was the big disaster?

Nothing that crazy, just overall a poor experience. It was a 4 four star Westin resort, very poor service, overcrowded to the point where I couldn't find a pool chair or go swimming most of the day, and they closed the gym unannounced for the entire duration of my stay, and I'm a big gym guy. So no shockers but I expected way better for the price (more than $200 a night plus fees) and had I known any of the above I would've gone somewhere else.

ETA: I'm not a big hotel complainer (as you can see I'm unfamiliar with the process) but I feel this is warranted.

Ysilby95 · « **Reply #431 on:** August 18, 2015, 07:41:12 PM »

Was by 2 hotels this month one issues was when we took a shower the bathroom would get flooded. I payed 8k spg for 2 nights and they refunded me 5k
The 2nd hotel was suppose to be a big King room with a jacuzzi and it was a small room no hot water in the jacuzzi. It costed 22k spg for 2 nights and they refunded me 10k for that issue

al613 · « **Reply #432 on:** August 18, 2015, 07:57:13 PM »

Lets start a thread with concrete hotel names that offered full refund after bad review on TA. Not every hotel does it. Also, a good idea to include what happened.

srap · « **Reply #433 on:** August 18, 2015, 08:23:23 PM »

Quote from: Ysilby95 on August 18, 2015, 07:41:12 PM

Was by 2 hotels this month one issues was when we took a shower the bathroom would get flooded. I payed 8k spg for 2 nights and they refunded me 5k
The 2nd hotel was suppose to be a big King room with a jacuzzi and it was a small room no hot water in the jacuzzi. It costed 22k spg for 2 nights and they refunded me 10k for that issue

Was that from spg or from the hotels?

Hamavin · « **Reply #434 on:** August 18, 2015, 08:24:39 PM »

Quote from: Hamavin on August 18, 2015, 02:39:01 PM

Any way to get anything with priceline for disaster hotel?

bump

clear thinker · « **Reply #435 on:** August 18, 2015, 08:50:05 PM »

Residence Inn Beverly Hills paid for 2 nights (Shabbos) 80k.
Complaint: Room had a terrible smell
Compensation: lousy 10k
Conplaint: Didn't get an upgrade
Compensation: parking fees around $70.

Ysilby95 · « **Reply #436 on:** August 18, 2015, 09:59:10 PM »

Quote from: srap on August 18, 2015, 08:23:23 PM

Was that from spg or from the hotels?

I called up spg. the first one offered 5k or I can wait for a investigation to see if I can get more so I just took it. The 2nd said I will get a email within the next 5-7 days and they offered 10k song took it with out arguing

Marco Polo · « **Reply #437 on:** August 19, 2015, 09:04:42 AM »

Quote from: clear thinker on August 18, 2015, 08:50:05 PM

Residence Inn Beverly Hills paid for 2 nights (Shabbos) 80k.
Complaint: Room had a terrible smell
Compensation: lousy 10k
Conplaint: Didn't get an upgrade
Compensation: parking fees around $70.

Do you have status that you should have gotten upgraded?

clear thinker · « **Reply #438 on:** August 19, 2015, 09:05:48 AM »

Quote from: Marco Polo on August 19, 2015, 09:04:42 AM

Do you have status that you should have gotten upgraded?

Gold

Marco Polo · « **Reply #439 on:** August 19, 2015, 09:08:55 AM »

Quote from: clear thinker on August 19, 2015, 09:05:48 AM

Gold

Doesn't seem like you should have definitely got an upgrade.

Quote

Room Upgrade

For Gold Elite members the best way is up! Based on room availability at check-in and limited to a Member's personal guestroom, we'll do our best to upgrade your room. Upgrades may include rooms with desirable views, rooms on high floors, corner rooms, rooms with special amenities, rooms on Executive Floors, or suites, subject to availability identified by each hotel. See terms and conditions for details.