When I got to the hotel, I went to take a shower. First, there were fruit flies in the bathroom. In addition, I found blond long hair in the bathtub. It was so disgusting! I had to actually clean the bathtub with soap/water and wipe it with a towel. Then the shower handle was extremely hard to turn on, it felt like it was going to break off if I pulled any harder. I packed up my things and spoke to the manager. I told him I wanted to be transferred to another room because of the flies and dirty bathtub. When he gave me a new room, the linen were stained with blood. Both the pillow covers and sheets. Plus, when house keeping came in to clean up the second day, she through all the used towels on the shower floor. I called housekeeping and asked them to change the sheets and replace the towels. I stayed at the Hyatt for three days/two nights and it was very uncomfortable and un-hygienic. I've seen articles about how dirty hotel rooms were if brought under a UV lights, but all this uncleanliness was seen with the naked eye.
I emailed Hyatt and they gave me 20k. I feel this compensation wasn't so good, because 20k covers one nights' stay. I replied back telling them at the very least they should have refunded me 2 free nights, in addition to extra stays for the awful experience.
What do you think I should do? Leave it at 20k or contact someone else?
thanks