Author Topic: Hotel Compensation Master Thread (Read 234226 times)

Jm1248 · « **Reply #460 on:** September 08, 2015, 04:29:29 PM »

Hotel: Marriott residence inn booked via hotels.com
Incident: scheduled water outage from 12 am to 4 am. Also, the ac settings were locked and maintenance had already gone home for the night
Compensation: hotels.com refunded my entire 2 night stay

rileywiles23 · « **Reply #461 on:** September 10, 2015, 10:26:22 AM »

Quote from: rileywiles23 on September 08, 2015, 01:50:00 PM

How long does Hilton honors usually take to respond to a complaint ? They emailed me that they received my complaint, and will contact hotel etc. to work on it, but no response for 3 weeks already.

Update: I finally got a response, and the wait was well worth it. I got 1 free night certificate, at any Waldorf Astoria property.

keepsmiling123 · « **Reply #462 on:** September 10, 2015, 04:39:32 PM »

Quote from: rileywiles23 on September 10, 2015, 10:26:22 AM

Update: I finally got a response, and the wait was well worth it. I got 1 free night certificate, at any Waldorf Astoria property.

Wat was the complaint?

Jm1248 · « **Reply #463 on:** September 10, 2015, 05:22:36 PM »

Quote from: rileywiles23 on September 10, 2015, 10:26:22 AM

Update: I finally got a response, and the wait was well worth it. I got 1 free night certificate, at any Waldorf Astoria property.

Wow nice!

hide4 · « **Reply #464 on:** October 13, 2015, 12:08:20 PM »

Quote from: Aj3042 on August 13, 2015, 07:36:41 PM

When it comes to SPG hotels is it better to complain to the manager of the hotel or to SPG itself? Which one is more generous?

i complained to spg. then they contacted the manager of the hotel and got a nice compensation from him

Jm1248 · « **Reply #465 on:** October 13, 2015, 03:39:26 PM »

Quote from: hide4 on October 13, 2015, 12:08:20 PM

i complained to spg. then they contacted the manager of the hotel and got a nice compensation from him

What happened?

justintime · « **Reply #466 on:** December 22, 2015, 04:18:34 PM »

W Hotel Ft. Lauderdale. found crumbs in our bed when we arrieved and TV didnt work properly. Starwwod gave me 4K points. Any way to try to get more than that? Going to hotel manager directly?

tzifanya54 · « **Reply #467 on:** December 22, 2015, 04:22:32 PM »

Quote from: justintime on December 22, 2015, 04:18:34 PM

W Hotel Ft. Lauderdale. found crumbs in our bed when we arrieved and TV didnt work properly. Starwwod gave me 4K points. Any way to try to get more than that? Going to hotel manager directly?

Not once you accepted their offer.

justintime · « **Reply #468 on:** December 22, 2015, 08:03:35 PM »

Quote from: tzifanya54 on December 22, 2015, 04:22:32 PM

Not once you accepted their offer.

I was able to get another 2k form their social media center by tweeting to them about this. total of 6k = not too bad.

rileywiles23 · « **Reply #469 on:** December 23, 2015, 01:11:01 PM »

Hilton doubletree reservation booked with Gold account. Broken wifi service. 10k Hilton points.

Yisroel klein · « **Reply #470 on:** December 23, 2015, 04:19:45 PM »

hotel:sheraton on the falls
year:2015
status:none
incident:ac wasnt working
compensation: 21k spg for total spent was only 11k

yelped · « **Reply #471 on:** December 23, 2015, 05:18:18 PM »

justintime · « **Reply #472 on:** December 23, 2015, 06:24:56 PM »

Quote from: Yisroel klein on December 23, 2015, 04:19:45 PM

hotel:sheraton on the falls
year:2015
status:none
incident:ac wasnt working
compensation: 21k spg for total spent was only 11k

nice. did you get to switch rooms also?

rileywiles23 · « **Reply #473 on:** December 23, 2015, 09:06:25 PM »

Quote from: rileywiles23 on December 23, 2015, 01:11:01 PM

Hilton doubletree reservation booked with Gold account. Broken wifi service. 10k Hilton points.

Got additional 15k for a pricing error on the Hilton website for my reservation.

Yisroel klein · « **Reply #474 on:** December 24, 2015, 03:04:44 PM »

Quote from: justintime on December 23, 2015, 06:24:56 PM

nice. did you get to switch rooms also?

no that was the problem hotel was totally booked

macbook · « **Reply #475 on:** December 25, 2015, 07:50:26 AM »

Hotel: Waldorf Astoria Jerusalem
Year of incident: 2015
Status at time of incident: res. was from DIA acc
Incident: lighting issue, maintenance was in my room from 12:30AM till 1:15AM
Compensation: Be My Guest certificate for any Waldorf

note got that from calling Waldorf intl. hotel was dragging out the process

mochjas · « **Reply #476 on:** December 25, 2015, 07:57:40 AM »

Hotel: Sheraton Atlantic City- 2 rooms
Year of incident: 2015
Status at time of incident: platinum
Incident: club lounge closed with no warning from the hotel when booking
I filled out the survey and no one got back to me 2 weeks later I called SPG platinum and they said someone would get back to me. 30 min later I got a call from the hotel and they offered me 1k spg points. I told her that was not enough especially since I had 2 rooms and she said shell get back to me. Still haven't heard back. will update

Emkay · « **Reply #477 on:** December 25, 2015, 08:59:21 AM »

Quote from: macbook on December 25, 2015, 07:50:26 AM

Compensation: Be My Guest certificate for any Waldorf

Nice!

macbook · « **Reply #478 on:** December 26, 2015, 11:33:33 AM »

Quote from: Emkay on December 25, 2015, 08:59:21 AM

Nice!

Yup have any idea how much their worth?

Emkay · « **Reply #479 on:** December 26, 2015, 11:44:49 AM »

Quote from: macbook on December 26, 2015, 11:33:33 AM

Yup have any idea how much their worth?

Dunno. But I'll take it for $150