Author Topic: Hotel Compensation Master Thread (Read 206933 times)

Miracle · « **Reply #480 on:** December 26, 2015, 11:56:06 AM »

Quote from: macbook on December 26, 2015, 11:33:33 AM

Yup have any idea how much their worth?

I think at least $400 per night using cash, so if you find someone who's going to the WA anyways and paying for it, you might be able to get $300

macbook · « **Reply #481 on:** December 26, 2015, 12:02:14 PM »

Quote from: Emkay on December 26, 2015, 11:44:49 AM

Dunno. But I'll take it for $150

Not looking to sell,there's plenty of of waldorfs to redeem at.
Just curious how much they go for

Theodorel · « **Reply #482 on:** December 26, 2015, 03:50:48 PM »

How much compensation should one expect for the Waldorf Astoria Jerusalem not having any options on their room service menu besides one scoop of chocolate ice cream (at 11:30pm) when they offer a full 20-30 choice "menu"

macbook · « **Reply #483 on:** December 26, 2015, 04:03:16 PM »

Quote from: Theodorel on December 26, 2015, 03:50:48 PM

How much compensation should one expect for the Waldorf Astoria Jerusalem not having any options on their room service menu besides one scoop of chocolate ice cream (at 11:30pm) when they offer a full 20-30 choice "menu"

welcome to israel!

rileywiles23 · « **Reply #484 on:** December 27, 2015, 10:12:39 AM »

Quote from: rileywiles23 on December 23, 2015, 01:11:01 PM

Hilton doubletree reservation booked with Gold account. Broken wifi service. 10k Hilton points.

The hotel manager gave me an additional 10k points. I never emailed the hotel directly, only Hilton itself. I guess Hilton worldwide forwarded them my email, but I ain't complaining.

macbook · « **Reply #485 on:** December 27, 2015, 03:40:05 PM »

Quote from: Theodorel on December 26, 2015, 03:50:48 PM

How much compensation should one expect for the Waldorf Astoria Jerusalem not having any options on their room service menu besides one scoop of chocolate ice cream (at 11:30pm) when they offer a full 20-30 choice "menu"

was there on a motzei shabbos and they were out of fish which is a big part of their menu,they were also out of all their deserts
ordered a salad without tomatoes, the entire thing came full of tomatoes.
bottom line it might be a Waldorf but your still in israel

MC · « **Reply #486 on:** December 30, 2015, 02:19:40 PM »

If I request compensation for an SPG booking made out of someone else's account (I was added as an additional guest), do I put that account at any risk?

Jm1248 · « **Reply #487 on:** January 06, 2016, 02:46:07 PM »

Quote from: MC on December 30, 2015, 02:19:40 PM

If I request compensation for an SPG booking made out of someone else's account (I was added as an additional guest), do I put that account at any risk?

No

hide4 · « **Reply #488 on:** January 06, 2016, 02:49:29 PM »

Quote from: MC on December 30, 2015, 02:19:40 PM

If I request compensation for an SPG booking made out of someone else's account (I was added as an additional guest), do I put that account at any risk?

Why would asking for a compensation put the account at risk???

Emkay · « **Reply #489 on:** January 06, 2016, 02:50:49 PM »

Quote from: hide4 on January 06, 2016, 02:49:29 PM

Why would asking for a compensation put the account at risk???

the Account holder wasnt there. had booked for someone else

hide4 · « **Reply #490 on:** January 06, 2016, 02:52:18 PM »

Quote from: Emkay on January 06, 2016, 02:50:49 PM

the Account holder wasnt there. had booked for someone else

What's the difference if the acct holder was there or not?
You're trying to get compensation from the hotel or from starwood?

Emkay · « **Reply #491 on:** January 06, 2016, 02:56:46 PM »

Quote from: hide4 on January 06, 2016, 02:52:18 PM

What's the difference if the acct holder was there or not?

Quote

SPG Awards are typically non-transferable

DP7 · « **Reply #492 on:** January 07, 2016, 05:35:09 PM »

What's the best email address for complaining about an SPG stay?

hide4 · « **Reply #493 on:** February 10, 2016, 02:24:13 PM »

Quote from: DP7 on January 07, 2016, 05:35:09 PM

What's the best email address for complaining about an SPG stay?

Why don't you call? They were very nice about it when I called.

DP7 · « **Reply #494 on:** February 10, 2016, 02:25:05 PM »

Quote from: hide4 on February 10, 2016, 02:24:13 PM

Why don't you call? They were very nice about it when I called.

And what did they give you as compensation.

hide4 · « **Reply #495 on:** February 10, 2016, 02:30:10 PM »

Quote from: DP7 on February 10, 2016, 02:25:05 PM

And what did they give you as compensation.

They didn't give me anything. They forwarded my complaint to the hotel, and the hotel gave me a nice compensation.

DP7 · « **Reply #496 on:** February 10, 2016, 02:40:46 PM »

Quote from: hide4 on February 10, 2016, 02:30:10 PM

They didn't give me anything. They forwarded my complaint to the hotel, and the hotel gave me a nice compensation.

What did the hotel give? What was the complaint?

CS91 · « **Reply #497 on:** February 10, 2016, 03:24:52 PM »

Hotel: Westin Grand Cayman
Year of incident: 2016
Status at time of incident: Preferred Guest
Incident: Patio door lock broken and maintenance never showed up, had to call several times for fresh towels, bath/shower faucet was broken so both were on at the same time.
Compensation: Called SPG after checkout and was offered 10,000 SPG points

efflpetzel · « **Reply #498 on:** February 11, 2016, 10:34:49 AM »

Quote from: CS91 on February 10, 2016, 03:24:52 PM

Hotel: Westin Grand Cayman
Year of incident: 2016
Status at time of incident: Preferred Guest
Incident: Patio door lock broken and maintenance never showed up, had to call several times for fresh towels, bath/shower faucet was broken so both were on at the same time.
Compensation: Called SPG after checkout and was offered 10,000 SPG points

Push back, I got 12k from them

CS91 · « **Reply #499 on:** February 11, 2016, 10:51:27 AM »

Quote from: efflpetzel on February 11, 2016, 10:34:49 AM

Push back, I got 12k from them

Eh. Not gonna drive myself crazy for another 2k. And besides, this was about a month ago, so feel like if I call back and bring this problem up now, it's a bit too late. I still had a great time so I'm fine with the 10k.