Author Topic: Hotel Compensation Master Thread (Read 233062 times)

AROCKS1 · « **Reply #500 on:** February 25, 2016, 12:36:07 AM »

Quote from: DP7 on January 07, 2016, 05:35:09 PM

What's the best email address for complaining about an SPG stay?

Anybody know the answer to this question?

CS91 · « **Reply #501 on:** February 26, 2016, 01:03:19 AM »

Hotel: Sheraton CLE
Year of incident: 2016
Status at time of incident: Preferred Guest
Incident: Really bad internet in room.
Compensation: Called SPG after checkout and received 2,000 SPG points.

Luvtotravel · « **Reply #502 on:** February 27, 2016, 08:40:19 PM »

what can i expect to get as a hyatt platinum member in a standard hyatt with pool closed for repairs and high noise level in bathroom coming in from ducts?

rileywiles23 · « **Reply #503 on:** February 28, 2016, 12:08:01 AM »

Quote from: Luvtotravel on February 27, 2016, 08:40:19 PM

what can i expect to get as a hyatt platinum member in a standard hyatt with pool closed for repairs and high noise level in bathroom coming in from ducts?

Send them an email, and you'll find out.

AROCKS1 · « **Reply #504 on:** March 01, 2016, 02:55:30 AM »

Hotel: Four points miami beach (rly nothing to do with hotel, completley SPG)
Year of incident: 2016
Status at time of incident: Preferred Guest
Incident: 3 reps sent me around in circles for 2 weeks regarding how to deal with a complicated category change request.
Compensation: 12,000 points + suite upgrade for duration of my stay

yelped · « **Reply #505 on:** March 01, 2016, 10:33:37 AM »

Quote from: AROCKS1 on March 01, 2016, 02:55:30 AM

Hotel: Four points miami beach (rly nothing to do with hotel, completley SPG)
Year of incident: 2016
Status at time of incident: Preferred Guest
Incident: 3 reps sent me around in circles for 2 weeks regarding how to deal with a complicated category change request.
Compensation: 12,000 points + suite upgrade for duration of my stay

Cool.

samuel.ktz · « **Reply #506 on:** March 06, 2016, 11:29:11 PM »

Hotel: W fort Lauderdale
Year of incident: 2014
Status: SPG gold
Incident: hotel checked us out at 11 am even though we asked for late check-out. I was at the pool at the time, so I had to have security escort me to me room to show him my ID, as my key card stopped working. Also, someone(maid?) walked into the room while my wife was inside.
Comp: called the hotel and spoke with a manager who proactively offered to refund all my points, give me a free night certificate, or a chance to come back to the hotel "as a VIP".
Took the points

samuel.ktz · « **Reply #507 on:** March 06, 2016, 11:29:46 PM »

Sorry, 2016

Emkay · « **Reply #508 on:** March 07, 2016, 01:17:06 AM »

Quote from: samuel.ktz on March 06, 2016, 11:29:46 PM

Sorry, 2016

You can edit your post

Luvtotravel · « **Reply #509 on:** March 07, 2016, 11:48:48 AM »

Quote from: samuel.ktz on March 06, 2016, 11:29:11 PM

Hotel: W fort Lauderdale
Year of incident: 2014
Status: SPG gold
Incident: hotel checked us out at 11 am even though we asked for late check-out. I was at the pool at the time, so I had to have security escort me to me room to show him my ID, as my key card stopped working. Also, someone(maid?) walked into the room while my wife was inside.
Comp: called the hotel and spoke with a manager who proactively offered to refund all my points, give me a free night certificate, or a chance to come back to the hotel "as a VIP".
Took the points

nice!

Luvtotravel · « **Reply #510 on:** March 07, 2016, 11:49:29 AM »

Quote from: rileywiles23 on February 28, 2016, 12:08:01 AM

Send them an email, and you'll find out.

sent email to hyatt last sunday and still havent gotten a reply

hide4 · « **Reply #511 on:** March 08, 2016, 02:35:04 PM »

Quote from: Luvtotravel on March 07, 2016, 11:49:29 AM

sent email to hyatt last sunday and still havent gotten a reply

Try calling

Luvtotravel · « **Reply #512 on:** March 08, 2016, 08:32:18 PM »

Quote from: hide4 on March 08, 2016, 02:35:04 PM

Try calling

i did. they said wait for email.

Luvtotravel · « **Reply #513 on:** March 11, 2016, 03:23:30 PM »

Quote from: Luvtotravel on February 27, 2016, 08:40:19 PM

what can i expect to get as a hyatt platinum member in a standard hyatt with pool closed for repairs and high noise level in bathroom coming in from ducts?

after sending three emails and phoning twice i got points from one night refunded

Elikip · « **Reply #514 on:** March 15, 2016, 11:03:23 PM »

Riviera Palm Springs (starwood portfolio)
Grievance: hotel confirmed in advance they would allow kosher food to be stored in the main fridge but refused upon arrival, on liability claims. Staff was not so much as pretending to be helpful.
About $200 worth of food spoiled.
Received $240 credited back plus some $5k starpoints after two communications.

benjie1305 · « **Reply #515 on:** March 16, 2016, 07:38:28 AM »

Quote from: Elikip on March 15, 2016, 11:03:23 PM

Riviera Palm Springs (starwood portfolio)
Grievance: hotel confirmed in advance they would allow kosher food to be stored in the main fridge but refused upon arrival, on liability claims. Staff was not so much as pretending to be helpful.
About $200 worth of food spoiled.
Received $240 credited back plus some $5k starpoints after two communications.

And what did you end up doing for food?

12HRS · « **Reply #516 on:** March 17, 2016, 11:06:01 PM »

would you complain if the actual hotel bill was .01 more than the original price on the reservation?

CS91 · « **Reply #517 on:** March 17, 2016, 11:06:59 PM »

Quote from: 12HRS on March 17, 2016, 11:06:01 PM

would you complain if the actual hotel bill was .01 more than the original price on the reservation?

Seriously?

12HRS · « **Reply #518 on:** March 17, 2016, 11:26:36 PM »

Quote from: CS91 on March 17, 2016, 11:06:59 PM

Seriously?

kind of sneaky on their part if they are doing it to everyone... i prob won't but was wondering what others think.

SPLP · « **Reply #519 on:** March 18, 2016, 03:58:31 AM »

Quote from: 12HRS on March 17, 2016, 11:26:36 PM

kind of sneaky on their part if they are doing it to everyone... i prob won't but was wondering what others think.

why not small claims court-- lol!