Author Topic: Hotel Compensation Master Thread  (Read 137176 times)

Offline IGBES

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Re: Hotel Compensation Master Thread
« Reply #640 on: December 12, 2018, 05:08:43 PM »
Hotel: Fairfield Inn
Year of incident: 2018
Status at time of incident: Silver Elite
Incident: Water went off during the stay, for some time.
Compensation: 20k points (Hotel is a Category 3)

Offline IGBES

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Re: Hotel Compensation Master Thread
« Reply #641 on: December 16, 2018, 12:39:40 PM »
At a Sheraton hotel now, the room wasn't cleaned over Shabbos. They are offering 50% back on the room rate - $95 or Platinum Premier Elite status (at the moment I'm silver). Which offer is better?

Offline KSMH

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Re: Hotel Compensation Master Thread
« Reply #642 on: December 16, 2018, 12:45:11 PM »
Depending on your personal pref. Do you do a lot of stays?
Always praying for delayed baggage.

Offline IGBES

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Re: Hotel Compensation Master Thread
« Reply #643 on: December 16, 2018, 12:52:11 PM »
Yes, over 35 nights annually. however, I don't like limiting myself to Marriott

Offline mochjas

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Re: Hotel Compensation Master Thread
« Reply #644 on: December 16, 2018, 12:53:49 PM »
At a Sheraton hotel now, the room wasn't cleaned over Shabbos. They are offering 50% back on the room rate - $95 or Platinum Premier Elite status (at the moment I'm silver). Which offer is better?
how can they offer that?

Offline KSMH

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Re: Hotel Compensation Master Thread
« Reply #645 on: December 16, 2018, 12:55:51 PM »
I would say the Elite benefit is better.

Make sure you get it in writing.

I never heard of a hotel having the power to upgrade a guests elite status.

When and if they fail to do so, you'll be able to demand more then the 50% refund.
Always praying for delayed baggage.

Offline IGBES

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Re: Hotel Compensation Master Thread
« Reply #646 on: December 16, 2018, 01:00:53 PM »
Thanks. Will report back

Offline BarryLincoln

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Re: Hotel Compensation Master Thread
« Reply #647 on: December 17, 2018, 12:02:33 AM »
+1 I never heard this before.
Had a poor experience at an SPG hotel a few years back. Wrote a note to corporate and asked for Platinum status for a year (which they provided).  Not sure about whether on-site management can accommodate the request...

Offline Mootkim

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Re: Hotel Compensation Master Thread
« Reply #648 on: December 17, 2018, 02:48:02 PM »
What's the email address to send in a complaint regarding a fire alarm in middle of the night in a St. Regis a couple of weeks ago?

Offline mochjas

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Re: Hotel Compensation Master Thread
« Reply #649 on: December 17, 2018, 02:49:10 PM »
What's the email address to send in a complaint regarding a fire alarm in middle of the night in a St. Regis a couple of weeks ago?
firealarms@stregis.com

Offline KSMH

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Re: Hotel Compensation Master Thread
« Reply #650 on: December 17, 2018, 02:52:27 PM »
What st regis?
Always praying for delayed baggage.

Offline Yaalili

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Re: Hotel Compensation Master Thread
« Reply #651 on: December 17, 2018, 02:58:42 PM »

Offline Mootkim

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Re: Hotel Compensation Master Thread
« Reply #652 on: December 17, 2018, 03:23:37 PM »
What st regis?
Rome. Just submitted a complaint online. I requested the full 60k reimbursed. Am I overshooting? What should I expect?

Offline KSMH

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Re: Hotel Compensation Master Thread
« Reply #653 on: December 17, 2018, 03:55:57 PM »
Online will get you.... The online response time is approximately 6 months, as of last week, so good luck with that.

You email the hotel directly @ stregisrome@stregis.com

Asking never hurts, I usually don't ask untill offered and then negotiate. So the typical email would go,  Hi... I stayed in your beautiful hotel for this special occasion... we had a bad experience with a disturbance.....

Usually theyll respond offering some type of compensation, and from there negotiate further.

Always praying for delayed baggage.

Offline Mootkim

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Re: Hotel Compensation Master Thread
« Reply #654 on: December 17, 2018, 04:16:52 PM »
Online will get you.... The online response time is approximately 6 months, as of last week, so good luck with that.

You email the hotel directly @ stregisrome@stregis.com

Asking never hurts, I usually don't ask untill offered and then negotiate. So the typical email would go,  Hi... I stayed in your beautiful hotel for this special occasion... we had a bad experience with a disturbance.....

Usually theyll respond offering some type of compensation, and from there negotiate further.
Thanks! I'll leave it for a week or so to see if they reply and then I will try to email the hotel directly. It's a shame I didn't copy and save my entire text because it was quite lengthy.

Offline ludmila

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Re: Hotel Compensation Master Thread
« Reply #655 on: December 18, 2018, 01:12:05 AM »
Thanks! I'll leave it for a week or so to see if they reply and then I will try to email the hotel directly. It's a shame I didn't copy and save my entire text because it was quite lengthy.
Had the same, fire alarm after midnight at an Intercontinental, neither the hotel or IHG offered any compensation. Response was it was an accident and outside their control.
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Re: Hotel Compensation Master Thread
« Reply #656 on: December 18, 2018, 09:39:43 AM »
Had the same, fire alarm after midnight at an Intercontinental, neither the hotel or IHG offered any compensation. Response was it was an accident and outside their control.
That's funny because I had another fire alarm incident in middle of the night at the Intercontinental Barclay NYC 2 years ago and emailed them about it and they gave me 10k points.

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Re: Hotel Compensation Master Thread
« Reply #657 on: December 19, 2018, 09:46:07 AM »
Online will get you.... The online response time is approximately 6 months, as of last week, so good luck with that.

You email the hotel directly @ stregisrome@stregis.com

Asking never hurts, I usually don't ask untill offered and then negotiate. So the typical email would go,  Hi... I stayed in your beautiful hotel for this special occasion... we had a bad experience with a disturbance.....

Usually theyll respond offering some type of compensation, and from there negotiate further.
FYI less than 2 days later I received a response from my online inquiry. They said that they have requested to post back the points that I had asked for (60k) and that I should allow 10 business days.

Offline KSMH

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Re: Hotel Compensation Master Thread
« Reply #658 on: December 19, 2018, 10:10:58 AM »
Amazing!
Always praying for delayed baggage.

Offline Mootkim

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Re: Hotel Compensation Master Thread
« Reply #659 on: December 20, 2018, 02:13:17 PM »
Hmmm so I just saw on my account that yesterday (the same day as the email saying to allow 10 business days) 10k were posted into my account. The "type" is bonus and the description is "Xr The St. Regis Rome". Does this mean that this is all I am getting from my complaint? Should I ask for more? Would this be some sort of bonus unrelated to my complaint?