Author Topic: Hotel Compensation Master Thread  (Read 86436 times)

Offline Mootkim

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Re: Hotel Compensation Master Thread
« Reply #660 on: December 20, 2018, 02:13:17 PM »
Hmmm so I just saw on my account that yesterday (the same day as the email saying to allow 10 business days) 10k were posted into my account. The "type" is bonus and the description is "Xr The St. Regis Rome". Does this mean that this is all I am getting from my complaint? Should I ask for more? Would this be some sort of bonus unrelated to my complaint?

Offline EJB

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Re: Hotel Compensation Master Thread
« Reply #661 on: December 31, 2018, 01:30:32 PM »
Chain: Marriott (category 7)
Year of incident: 2018
Status at time of incident: Gold
Incident: Could hear everything in neighboring room and could not sleep, including things I shouldnt have heard. Were given earplugs but not an alternate room.
Compensation: 30k points (50%)

Offline Chief Rabbi of New York

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Re: Hotel Compensation Master Thread
« Reply #662 on: December 31, 2018, 05:24:09 PM »
Chain: Marriott (category 7)
Year of incident: 2018
Status at time of incident: Gold
Incident: Could hear everything in neighboring room and could not sleep, including things I shouldnt have heard. Were given earplugs but not an alternate room.
Compensation: 30k points (50%)

Which hotel ? What did you hear ?
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Offline aygart

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Re: Hotel Compensation Master Thread
« Reply #663 on: December 31, 2018, 06:09:44 PM »
Which hotel ? What did you hear ?
So you want to hear it too?
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Offline EJB

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Hotel Compensation Master Thread
« Reply #664 on: December 31, 2018, 07:30:55 PM »

Offline EJB

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Re: Hotel Compensation Master Thread
« Reply #665 on: January 02, 2019, 08:05:44 AM »
So you want to hear it too?
I can give him the room number if interested

Offline mochjas

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Re: Hotel Compensation Master Thread
« Reply #666 on: January 02, 2019, 08:17:28 AM »
I can give him the room number if interested
sounds like he is

Offline S209

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Re: Hotel Compensation Master Thread
« Reply #667 on: January 06, 2019, 11:01:29 PM »
sounds like he is
Na looks like he opted for a nude beach instead
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Offline yitzyul

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Re: Hotel Compensation Master Thread
« Reply #668 on: January 15, 2019, 05:22:28 PM »
Had some issues with a (Points and money) stay at a Marriott hotel, so the Manager gave me back most of my points plus refunded me the $$ I paid. I noticed that on Marriot I didn't recieve any nights credits for that stay, is that because the $$ was refunded? (not al the points)

Offline yelped

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Re: Hotel Compensation Master Thread
« Reply #669 on: January 15, 2019, 11:21:30 PM »
Had some issues with a (Points and money) stay at a Marriott hotel, so the Manager gave me back most of my points plus refunded me the $$ I paid. I noticed that on Marriot I didn't recieve any nights credits for that stay, is that because the $$ was refunded? (not al the points)
More likely because of IT issues. It may take you a few months and chasing reps until it gets credited.

Offline KSMH

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Re: Hotel Compensation Master Thread
« Reply #670 on: January 16, 2019, 07:40:10 AM »
Ask them for your folio and submit a missing night request.

Offline yitzyul

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Re: Hotel Compensation Master Thread
« Reply #671 on: January 16, 2019, 09:48:50 AM »
Ask them for your folio and submit a missing night request.
I can't submit with out a bill, and the bill only shows the charge and then the refund, so not sure if it will work, and the reservation was for 5 days, but the bill is only for 2, because they put me up in another hotel for the first 3 days because they were sold out...

Offline KSMH

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Re: Hotel Compensation Master Thread
« Reply #672 on: January 16, 2019, 09:57:28 AM »
This is getting exciting.

You can submit it, even  with the bill showing a refund. The easiest way to get this done is to go back and ask the hotel management to credit the nights. It's not your fault they messed up. If they wont do it then submit a request to the missing nights dept. You can also ask the 2nd hotel for a folio, even if it shows no charge.

What hotel was this?

How was the booking made [points/cash/ota]?

Break down of charges?

How much were you compensated?

What is your status ?

Offline yitzyul

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Re: Hotel Compensation Master Thread
« Reply #673 on: January 16, 2019, 10:41:11 AM »
This is getting exciting.

You can submit it, even  with the bill showing a refund. The easiest way to get this done is to go back and ask the hotel management to credit the nights. It's not your fault they messed up. If they wont do it then submit a request to the missing nights dept. You can also ask the 2nd hotel for a folio, even if it shows no charge.

What hotel was this?

How was the booking made [points/cash/ota]?

Break down of charges?

How much were you compensated?

What is your status ?
Long story.....
I had booked/paid 5 nights (100K points and $$) at hotel (small island with a few other options). Upon arrival they were sold out. Manager went above and beyond to apologize and accommodate me. They put me up at a different hotel (a star less and not nearly as nice or ammenities) 3 days at their cost, tried to offer me paid dinner at any restaurant and tried to offer me booze and whatever they could to make it right. Manager himself went with me to the other hotel to make sure I was happy etc. I didn't ask for anything because When I see someone really feel bad and try to do the right thing, I understand that it happens.  Upon departure manager told me that not only they not charging me for the 3 nights he will refund me 80K points.
After leaving hotel I noticed they charged me for the full amount, I emailed the manager, who apologized and told me that enough is enough and Im refunding you the full amount.
Im a Plat member, didn't get any bill other then the one that shows full charge but only 2 day stay (and refund)

Offline KSMH

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Re: Hotel Compensation Master Thread
« Reply #674 on: January 16, 2019, 11:02:04 AM »
If your plat you should get more as a right, read Marriott's ultimate reservation  guarantee T&C.

I asked specific questions so that an accurate answer can be given.

Name of hotel?

Rate. Dollar/points?

Hotel put up in?

Amount reimbursed as of now?

Being nice is not an accuse for overbooking.
I'm guessing he only had to gain by being nice, what's his other option.

There are rules in place and shall be followed.
« Last Edit: January 16, 2019, 11:08:13 AM by KSMH »