Author Topic: Hotel Compensation Master Thread  (Read 131659 times)

Offline ltttc

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Re: Hotel Compensation Master Thread
« Reply #750 on: September 01, 2020, 08:10:11 PM »
IHG property (former Arlington) Pool closed due to Covid. Got 3,800 points. Not much, but hey, I'll take it :)

Offline Wizard

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Re: Hotel Compensation Master Thread
« Reply #751 on: January 14, 2021, 02:06:26 PM »
what’s fair to get for St Regis Bal Harbour room not being ready until 2 hours after checkin when requested early checkin. Gold member. 5 night 355k point stay. They gave $150 off. I think deserve more. Also spa closed weekdays cuz of COVID and Bentley not available for some reason. Any thoughts appreciated. Thanks!
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Offline Joel

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Re: Hotel Compensation Master Thread
« Reply #752 on: January 30, 2021, 10:22:58 PM »
what’s fair to get for St Regis Bal Harbour room not being ready until 2 hours after checkin when requested early checkin. Gold member. 5 night 355k point stay. They gave $150 off. I think deserve more. Also spa closed weekdays cuz of COVID and Bentley not available for some reason. Any thoughts appreciated. Thanks!
You can try to ask for more.
Spa not available isn't there problem you knew when booking.

Offline 159dallas

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Re: Hotel Compensation Master Thread
« Reply #753 on: January 31, 2021, 11:13:58 AM »
Holiday inn near Dallas room was filthy 5000 points

Offline KSMH

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Re: Hotel Compensation Master Thread
« Reply #754 on: January 31, 2021, 11:58:47 AM »
what’s fair to get for St Regis Bal Harbour room not being ready until 2 hours after checkin when requested early checkin. Gold member. 5 night 355k point stay. They gave $150 off. I think deserve more. Also spa closed weekdays cuz of COVID and Bentley not available for some reason. Any thoughts appreciated. Thanks!

Good Luck, their service is -100 these days your lucky u got this.
Always praying for delayed baggage.

Offline PlatinumGuy

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Re: Hotel Compensation Master Thread
« Reply #755 on: January 31, 2021, 12:19:05 PM »
what’s fair to get for St Regis Bal Harbour room not being ready until 2 hours after checkin when requested early checkin.

4am requested and 6am provided would actually be excellent service
״וזה כלל גדול: שישנא אדם כל דבר שקר. וכל מה שיוסיף שנאה לדרכי השקר – יוסיף אהבה לתורה.״ - אורחות צדיקים

Online chinagel

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Re: Hotel Compensation Master Thread
« Reply #756 on: February 03, 2021, 01:54:48 PM »
Booked a 2 BR suite at a residence inn. When I got there I was informed they cancelled the reservation since the room wasn't available. What can I expect and how do I go about doing it?

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Re: Hotel Compensation Master Thread
« Reply #757 on: February 03, 2021, 03:18:07 PM »
Booked a 2 BR suite at a residence inn. When I got there I was informed they cancelled the reservation since the room wasn't available. What can I expect and how do I go about doing it?
https://www.marriott.com/loyalty/member-benefits/guarantee.mi

Paid room at local hotel, plus $100 (in cash) (+90,000 points if your Platinum or above). Other Marriott brands have more compensation.

Online chinagel

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Re: Hotel Compensation Master Thread
« Reply #758 on: February 04, 2021, 01:59:37 PM »
https://www.marriott.com/loyalty/member-benefits/guarantee.mi

Paid room at local hotel, plus $100 (in cash) (+90,000 points if your Platinum or above). Other Marriott brands have more compensation.
how do I go about doing it?
Was it dumb to book the other hotel on points? (a courtyard)
« Last Edit: February 04, 2021, 02:05:32 PM by chinagel »

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Re: Hotel Compensation Master Thread
« Reply #759 on: February 04, 2021, 02:47:25 PM »
how do I go about doing it?
Was it dumb to book the other hotel on points? (a courtyard)
They are supposed to book for you an equivalent hotel (cash). Plus give you compensation. Call Marriott. Also tell them that they didn't take care of you like they were supposed to and let you fend for yourselves. Keep us posted please. Good luck!

Do you have any status?

Offline KSMH

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Re: Hotel Compensation Master Thread
« Reply #760 on: February 04, 2021, 05:11:53 PM »
They are supposed to book for you an equivalent hotel (cash). Plus give you compensation. Call Marriott. Also tell them that they didn't take care of you like they were supposed to and let you fend for yourselves. Keep us posted please. Good luck!

Do you have any status?
They are supposed to book for you an equivalent hotel (cash). Plus give you compensation. Call Marriott. Also tell them that they didn't take care of you like they were supposed to and let you fend for yourselves. Keep us posted please. Good luck!

Do you have any status?

Its the perfect hotel to force a pay, they are super stingy with élite benefits.

I volunteer to help you out.
Always praying for delayed baggage.

Online chinagel

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Re: Hotel Compensation Master Thread
« Reply #761 on: February 04, 2021, 07:07:03 PM »
They are supposed to book for you an equivalent hotel (cash). Plus give you compensation. Call Marriott. Also tell them that they didn't take care of you like they were supposed to and let you fend for yourselves. Keep us posted please. Good luck!

Do you have any status?
Just lost my platinum to silver :(

Offline S209

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Re: Hotel Compensation Master Thread
« Reply #762 on: February 04, 2021, 10:17:58 PM »
Just lost my platinum to silver :(
Were you Platinum at check-in time?
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Re: Hotel Compensation Master Thread
« Reply #763 on: February 04, 2021, 10:27:29 PM »
Just lost my platinum to silver :(
Doesn't Marriott soft land you to the level below? And if you have the CCs,  plus 50% of last year's nights required to hit Platinum, shouldn't you still be Platinum?

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Re: Hotel Compensation Master Thread
« Reply #764 on: February 06, 2021, 08:36:11 PM »
Were you Platinum at check-in time?
no
Doesn't Marriott soft land you to the level below? And if you have the CCs,  plus 50% of last year's nights required to hit Platinum, shouldn't you still be Platinum?
Had CC a while ago. Took them some time to downgrade me.