Author Topic: Hotel Compensation Master Thread  (Read 100185 times)

Offline mochada

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Aug 2011
  • Posts: 1122
  • Total likes: 9
  • DansDeals.com Hat Tips 2
    • View Profile
Re: Hotel Compensation Master Thread
« Reply #90 on: December 24, 2012, 11:43:04 PM »
You're not owed compensation on the breakfast count.

Also, to the extent you haven't given the hotel notice of your defective drain and give them a chance to fix it (or move you), you're also not owed compensation.

...which is not to say you won't get.

If you read back a few pages, people got comped for no kosher brekkie.

Been waiting 30 min for repair...we shall see when they will come.

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 25092
  • Total likes: 267
  • DansDeals.com Hat Tips 13
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: Hotel Compensation Master Thread
« Reply #91 on: December 24, 2012, 11:43:40 PM »
Like I said, it doesn't mean you won't get. I just don't think per the T&Cs you're entitled to kosher breakfast.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline mochada

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Aug 2011
  • Posts: 1122
  • Total likes: 9
  • DansDeals.com Hat Tips 2
    • View Profile
Re: Hotel Compensation Master Thread
« Reply #92 on: December 24, 2012, 11:45:54 PM »
Agreed....but it's been done- so question asked  :P


Offline mochada

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Aug 2011
  • Posts: 1122
  • Total likes: 9
  • DansDeals.com Hat Tips 2
    • View Profile
Re: Hotel Compensation Master Thread
« Reply #93 on: January 01, 2013, 12:22:28 PM »
Hotel: HR Century Plaza
Year of incident: 2012
Status at time of incident: Diamond
Incident:Broken shower, mold on ceiling of bathroom, suite confirmed by Diamond line using an upgrade to find out upon arrival all the suites were contracted out due to a sporting event but they were not in use until the 5th night of our stay (which we would have been more than happy with to move out to a regular room for one night) and therefore had a regular room, infant's crib kept on being removed by housekeeping and took over an hour each time to get a new one delivered to the room (after multiple phone calls to housekeeping/front desk and being told each time it will be up in 5 minutes).
Compensation: Off the bat, the hotel manager offered half my nightly rate (approx $400 for the stay) or 20K GP points (although 45K GP Points is half of the points required for the stay for 5 nights in a category 5).  I mentioned the 45K points calculation and was told the maximum she can do through the hotel is 30K GP points. I am still waiting for the Goldpassport@Hyatt to respond, maybe they will kick in a few more points to make it worth it!

Hotel: Le Meridien San Francisco
Year of incident: 2012
Status at time of incident: Gold
Incident: Broken drain for the bathtub (engineer came, hit the drain with his screw driver and told me the drain is broken and I will have to use my hands to open and close it LOL), bathtub wasn't clean upon arrival, rude front desk receptionist
Compensation: $200 refund (cost of stay) or 12K  SPG points.  Chose the 12K SPG points.

Offline Drago

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: May 2008
  • Posts: 8143
  • Total likes: 17
  • DansDeals.com Hat Tips 18
    • View Profile
Re: Hotel Compensation Master Thread
« Reply #94 on: January 01, 2013, 01:13:35 PM »
10k HH points.
Worth following up, or just leave as-is?
20k HH after I contacted them.

Offline mochada

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Aug 2011
  • Posts: 1122
  • Total likes: 9
  • DansDeals.com Hat Tips 2
    • View Profile
Re: Hotel Compensation Master Thread
« Reply #95 on: January 02, 2013, 03:24:02 PM »
Hotel: HR Century Plaza
Year of incident: 2012
Status at time of incident: Diamond
Incident:Broken shower, mold on ceiling of bathroom, suite confirmed by Diamond line using an upgrade to find out upon arrival all the suites were contracted out due to a sporting event but they were not in use until the 5th night of our stay (which we would have been more than happy with to move out to a regular room for one night) and therefore had a regular room, infant's crib kept on being removed by housekeeping and took over an hour each time to get a new one delivered to the room (after multiple phone calls to housekeeping/front desk and being told each time it will be up in 5 minutes).
Compensation: Off the bat, the hotel manager offered half my nightly rate (approx $400 for the stay) or 20K GP points (although 45K GP Points is half of the points required for the stay for 5 nights in a category 5).  I mentioned the 45K points calculation and was told the maximum she can do through the hotel is 30K GP points. I am still waiting for the Goldpassport@Hyatt to respond, maybe they will kick in a few more points to make it worth it!

Hotel: Le Meridien San Francisco
Year of incident: 2012
Status at time of incident: Gold
Incident: Broken drain for the bathtub (engineer came, hit the drain with his screw driver and told me the drain is broken and I will have to use my hands to open and close it LOL), bathtub wasn't clean upon arrival, rude front desk receptionist
Compensation: $200 refund (cost of stay) or 12K  SPG points.  Chose the 12K SPG points.

Hyatt Goldpassport emailed that on top of the 30K offered by the hotel, they are giving me an additional 22K.  In total I received 55K GP Points for the incidents at the Hyatt Regency Century Plaza.

Offline Thingywingy

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Sep 2011
  • Posts: 4365
  • Total likes: 18
  • DansDeals.com Hat Tips 24
    • View Profile
Re: Hotel Compensation Master Thread
« Reply #96 on: January 02, 2013, 03:30:59 PM »
Sheraton Philadelphia North
The manager sent me an email requesting feedback from my recent stay. I wrote
"
Mr. Williams,
Thank you for looking to improve the experience at your hotel. I was happy with the courteousness of the staff, but there was an issue with the room. The fan for the  heating system in my room, was especially loud. There was no option to adjust the strength of the fan, thereby making it somewhat difficult falling asleep. I know some people find a constant noise, like a fan helpful in falling asleep; but for myself that is not the case. I don't know if all the rooms have the same issue, but I think it's something worth investigating.
Regards,
thingywingy"

He responded with 2000 points! ;D
I am sometimes accused of overthinking things. I am still mulling over whether that accusation has merit.

Offline ae123

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Mar 2011
  • Posts: 950
  • Total likes: 7
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NJ
Re: Hotel Compensation Master Thread
« Reply #97 on: January 27, 2013, 11:30:09 PM »
If the safe in my room wasn't working and we repeatedly called the front desk and were told someone would come soon to fix it, yet no one ever came. Spent the whole stay nervous about my valuables.
What do you think I can ask for?
Thanks.

Offline Drago

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: May 2008
  • Posts: 8143
  • Total likes: 17
  • DansDeals.com Hat Tips 18
    • View Profile
Re: Hotel Compensation Master Thread
« Reply #98 on: February 28, 2013, 03:43:24 PM »
Park Plaza Tel Aviv
Half of the bottom of our baby's crib fell out, she slid down, and her head go stuck btw the wooden bars and the mattress. This obviously kept e/o up for a while.
The first cs rep in the morning said there was nothing she could do besides apologize, and that the gm wasn't in. Later in the day, my m-i-l said it was unacceptable, and they finally didn't charge her for the room, which was $220 (which would have gained me 17k points). She also made my m-i-l sign a legal waiver that she waived all legal rights!!

I wasn't there w/ them, but I called up Carlson, explained what happened, and we'll see where this goes from here.

Thoughts? The waiver thing was very weird.

Offline sky121

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: May 2011
  • Posts: 11391
  • Total likes: 124
  • DansDeals.com Hat Tips 12
    • View Profile
Re: Hotel Compensation Master Thread
« Reply #99 on: February 28, 2013, 03:45:00 PM »
Park Plaza Tel Aviv
Half of the bottom of our baby's crib fell out, she slid down, and her head go stuck btw the wooden bars and the mattress. This obviously kept e/o up for a while.
The first cs rep in the morning said there was nothing she could do besides apologize, and that the gm wasn't in. Later in the day, my m-i-l said it was unacceptable, and they finally didn't charge her for the room, which was $220. She also made my m-i-l sign a legal waiver that she waived all legal rights!!

I wasn't there w/ them, but I called up Carlson, explained what happened, and we'll see where this goes from here.

Thoughts? The waiver thing was very weird.

Oh wow.

I hope they repay you well.
"Not all who wander are lost"

Offline DoGo

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Sep 2012
  • Posts: 1406
  • Total likes: 0
  • DansDeals.com Hat Tips 1
    • View Profile
Re: Hotel Compensation Master Thread
« Reply #100 on: March 01, 2013, 10:44:53 AM »
When and how is the best point to complain about a problem @ hotel? (checkout? from room? email? phone afterwards?...) Are there differences between hotels? Status?

Offline sky121

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: May 2011
  • Posts: 11391
  • Total likes: 124
  • DansDeals.com Hat Tips 12
    • View Profile
Re: Hotel Compensation Master Thread
« Reply #101 on: March 01, 2013, 10:46:42 AM »
When and how is the best point to complain about a problem @ hotel? (checkout? from room? email? phone afterwards?...) Are there differences between hotels? Status?

At the hotel speaking to a manager. And if that doesn't yield proper results I would contact Hotels main office while I'm still at the hotel (depending on what the problem is) or after checking out.

It depends on the problem.

Many have had success even using Twitter to contact customer service while at the hotel.
"Not all who wander are lost"

Offline joeb1

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Aug 2011
  • Posts: 2904
  • Total likes: 1
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Brooklyn
  • Programs: SPG Platinum, Hyatt Diamond, Hilton Diamond, CPA, Travel Agent
Re: Hotel Compensation Master Thread
« Reply #102 on: March 01, 2013, 10:47:52 AM »
If the safe in my room wasn't working and we repeatedly called the front desk and were told someone would come soon to fix it, yet no one ever came. Spent the whole stay nervous about my valuables.
What do you think I can ask for?
Thanks.

Anxiety pills

Offline DoGo

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Sep 2012
  • Posts: 1406
  • Total likes: 0
  • DansDeals.com Hat Tips 1
    • View Profile
Re: Hotel Compensation Master Thread
« Reply #103 on: March 01, 2013, 11:12:00 AM »
ty
small thing, but didnt have hot water in shower at hilton newark about 2 months ago (hey i had to go upstairs make my clothing chlorine e) , i called and left msg by manager no results.. worth pursuing?

Offline Thingywingy

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Sep 2011
  • Posts: 4365
  • Total likes: 18
  • DansDeals.com Hat Tips 24
    • View Profile
Re: Hotel Compensation Master Thread
« Reply #104 on: March 01, 2013, 01:05:28 PM »
ty
small thing, but didnt have hot water in shower at hilton newark about 2 months ago (hey i had to go upstairs make my clothing chlorine e) , i called and left msg by manager no results.. worth pursuing?
I think so. You might get lucky. I would focus on how a hotel is supposed to provide a pleasant experience; not so much on compensation. If they sense your not genuinely upset, rather just looking for excuse for compensation, they may be more likely to dismiss it. Hopefuly they will respond generously! YMMV
I am sometimes accused of overthinking things. I am still mulling over whether that accusation has merit.