I had a DSU Confirmed in the Hyatt Andaz 5th Ave for NY Eve. I booked through Gold Passport. Apparently the rep confirmed without making sure there was availability in the property. Basically I call in the morning before my arrival, and they say that they are booked up. No DS for me.
Manager was all apologetic and arrange a nice regular room, and gave me 6K points (amount for suite upgrade) for future stay.
I feel that's not enough!
Who shall I turn to?
What shall I ask for?