Author Topic: Hotel Compensation Master Thread (Read 206937 times)

I booked the Four Points by Sheraton in Chicago on Priceline. I got locked in the bathroom due to a "old handle." Luckily I had a friend in the hotel who is a locksmith. I called him and told him to wait outside my room. I called the front desk and told them to send someone up to open the door.
Any ideas of how I should approach this, to get compensation?
(I don't have an SPG account)

I now got an SPG account. What should I do now?

shulem92 · « **Reply #586 on:** November 17, 2016, 10:33:10 AM »

Quote from: TorontoGuy on November 17, 2016, 09:04:32 AM

I now got an SPG account. What should I do now?

Call Spg with your reservation number, and tell them the whole story, and see how many points they offer

plainbachur · « **Reply #587 on:** November 22, 2016, 01:11:19 PM »

PH NYC hot water was broken whats best way to get something from hotel or hyatt?

sedge · « **Reply #588 on:** December 31, 2016, 03:07:46 PM »

At GHK. We purchased $50 of groceries and put it in the room fridge. Fridge took a dive. Groceries spoiled. Received $100 resort credit. Didn't even have to ask. All I asked for was a working fridge.

asks · « **Reply #589 on:** March 01, 2017, 01:04:23 PM »

What's typical response time from Hilton from an online complaint submission?

moe8555 · « **Reply #590 on:** July 17, 2017, 04:32:15 AM »

I helped a friend book a "superior suite" for 3 adults with breakfast at the Isrotel Royal Beach Eilat through Kaligo. The price was suspiciously low, far lower than any other site. To make a long story short, he got to the hotel and they had no reservation on him. It turns out Kaligo made a mistake when listing it on the site and listed it as Royal Beach whereas it was supposed to be for the Royal Garden.

Ultimately they did admit them to Royal Beach, but my friend is still upset because he was expecting a suite, but was only given a "Royal Room" (2 categories above standard room, but not given lounge access). The hotel did offer free use of the spa and access to the VIP dining room for breakfast.

Kaligo is offering $200 compensation (original booking cost $1100). We tried and tried to get any of the following to no avail: upgrade to suite as per the booking, free dinner, free use of the lounge -- but the hotel would not budge. $200 seems a bit low considering the time spent sorting it out (during which my friend was without a room after having driven 4 hours to Eilat) and the horrible experience all around. Anyone have experience with compensation from Kaligo?

hide4 · « **Reply #591 on:** August 17, 2017, 10:05:33 PM »

Is there any way to get compensation from SPG straight if the hotel itself is offering unsatisfactory compensation?

mochjas · « **Reply #592 on:** August 17, 2017, 10:10:46 PM »

Quote from: hide4 on August 17, 2017, 10:05:33 PM

Is there any way to get compensation from SPG straight if the hotel itself is offering unsatisfactory compensation?

yes call SPG

Yammer · « **Reply #593 on:** August 17, 2017, 10:12:32 PM »

Quote from: hide4 on August 17, 2017, 10:05:33 PM

Is there any way to get compensation from SPG straight if the hotel itself is offering unsatisfactory compensation?

I always call the hotel chain 800 #. They're always willing to compensate more.

hide4 · « **Reply #594 on:** August 17, 2017, 10:14:27 PM »

Quote from: mochjas on August 17, 2017, 10:10:46 PM

yes call SPG

Called. They claim that I need the hotel to offer more. Though they did reach out to the hotel again to apply pressure. I'm just wondering if I should escalate it in SPG corporate...

hide4 · « **Reply #595 on:** August 17, 2017, 10:16:39 PM »

Quote from: Yammer on August 17, 2017, 10:12:32 PM

I always call the hotel chain 800 #. They're always willing to compensate more.

Do you mean I should call St Regis instead of SPG or hotel itself?

mochjas · « **Reply #596 on:** August 17, 2017, 10:20:18 PM »

Quote from: Yammer on August 17, 2017, 10:12:32 PM

I always call the hotel chain 800 #. They're always willing to compensate more.

hoe many bad experiences do you have??

av83 · « **Reply #597 on:** August 20, 2017, 01:42:31 AM »

I stayed at a 3 star ihg hotel resort for 2 nights was quite expensive 325.00 per night i requested early check in since i was on the road since 4 am.on afternoon of arrival date i called the hotel they apologized and said they can not accomodate the early check in. i arrived at the check in counter at 4:00 (check in time) they said no rooms ready they took my cell num and called me at 5:00 that a room is ready. is this a valid complaint? what should i ask as compensation?ty

EJB · « **Reply #598 on:** August 20, 2017, 10:10:49 AM »

Quote from: av83 on August 20, 2017, 01:42:31 AM

I stayed at a 3 star ihg hotel resort for 2 nights was quite expensive 325.00 per night i requested early check in since i was on the road since 4 am.on afternoon of arrival date i called the hotel they apologized and said they can not accomodate the early check in. i arrived at the check in counter at 4:00 (check in time) they said no rooms ready they took my cell num and called me at 5:00 that a room is ready. is this a valid complaint? what should i ask as compensation?ty

Yes but don't expect much

Yammer · « **Reply #599 on:** August 20, 2017, 10:15:32 AM »

Quote from: mochjas on August 17, 2017, 10:20:18 PM

hoe many bad experiences do you have??

I've had my fair share