Author Topic: Hotel Compensation Master Thread (Read 225999 times)

Dan · « **on:** March 02, 2012, 01:02:12 AM »

Hotel: Park Hyatt Paris
Year of incident: 2010
Status at time of incident: Diamond
Incident: Construction noise in room above ours woke us up one morning and continued for a few hours.
Compensation: 18K Points (at that time that was the rate for 1 night at the PH Paris) was offered over the phone while we were in the room.

Hotel: Park Hyatt Zurich
Year of incident: 2010
Status at time of incident: Diamond
Incident: Couldn't offer kosher breakfast
Compensation: 5K Points was offered via email before the stay.

Hotel: Grand Hyatt Kauai
Year of incident: 2009
Status at time of incident: Diamond
Incident: Fire alarm went off from 4am-4:30am with evacuation required.
Compensation: An apology letter offered a $50 resort credit, but a manager gave us 18K points (at that time that was the rate for 1 night at the GH Kauai) and a $100 resort credit…which bought a nice pair of Naot’s for my wife!

Hotel: Park Hyatt Toronto
Year of incident: 2010
Status at time of incident: Diamond
Incident: Multiple issues, described in this complaint letter.
Compensation: 18K Points awarded by GP customer service after the stay following email complaint.

Hotel: W South Beach
Year of incident: 2011
Status at time of incident: Platinum
Incident: Smoke smell in room every morning, poor service from checkin agents, room service didn't respect do not disturb on multiple occasions, lost and found refused to locate a dress shirt left in room just after we checked out.
Compensation: $130 and 5K Points.

Drago · « **Reply #1 on:** March 02, 2012, 02:03:28 AM »

What is your estimated value of the points you received for each incidence? I'm not so familiar with the cpm value of most hotel chains

Dan · « **Reply #2 on:** March 02, 2012, 02:05:58 AM »

Quote from: Reuven on March 02, 2012, 02:03:28 AM

What is your estimated value of the points you received for each incidence? I'm not so familiar with the cpm value of most hotel chains

Let's keep the thread on topic please.

Drago · « **Reply #3 on:** March 02, 2012, 02:07:48 AM »

Quote from: Dan on March 02, 2012, 02:05:58 AM

Let's keep the thread on topic please.

I am. I'm trying to understand the value of each compensation you received.

Dan · « **Reply #4 on:** March 02, 2012, 02:09:01 AM »

Quote from: Reuven on March 02, 2012, 02:07:48 AM

I am. I'm trying to understand the value of each compensation you received.

The point of this thread is compensation for hotel incidents, not the value of points or miles which is discussed in many other threads.

Drago · « **Reply #5 on:** March 02, 2012, 02:18:50 AM »

Quote from: Dan on March 02, 2012, 02:09:01 AM

The point of this thread is compensation for hotel incidents, not the value of points or miles which is discussed in many other threads.

What happened to free-flowing discussions?

aussiebochur · « **Reply #6 on:** March 02, 2012, 04:13:28 AM »

W HKG?

Ergel · « **Reply #7 on:** March 02, 2012, 04:26:17 AM »

Hotel: Sheraton Edinburgh
Year of incident: 2011
Status at time of incident: gold
Incident: Construction noise outside woke us up one morning but stopped very quickly.
Compensation: mentioned at Checkout and waved the 9 Pound parking fee

Hotel: Park Hyatt Zurich
Year of incident: 2011
Status at time of incident: Diamond trial
Incident: Couldn't offer kosher breakfast
Compensation: 2.5K Points was offered via email before the stay.

Hotel: best western in Boston it was a huge mistake)
Year of incident: 2011
Status at time of incident:
Incident: confirmed multiple times that we would have a crib. Arrived at 1 AM there was no crib in the room and they were unable to locate one
Compensation: At first offered to take $10 off my bill (I laughed). Then took 50% off of that night. when I got home I wrote a letter and they took if the rest of the charge from that night

bubkiz · « **Reply #8 on:** March 02, 2012, 09:20:45 AM »

Hotel: Marriot Lancaster Convention Center (won on PL)
Year of incident: 2009 (Right after it opened)
Status at time of incident: None
Incident: A/C in the room stopped working (@ 10 am). An engineer came and we will have to change rooms. We were planning on leaving so I told him to ask the front desk if they can adjust the bill.
Compensation: At first offered to waive the parking charge ($14). A manager refunded the entire bill.

sky121 · « **Reply #9 on:** March 02, 2012, 09:24:18 AM »

Hotel: Eden Roc
Year of incident: 2011
Status at time of incident: Platinum
Incident: Free Breakfast included in Platinum but we weren't eating it because of kashrus
Compensation: $75 hotel credit + one night free parking (normally $35)

This was an award stay for 3 nights.

AJK · « **Reply #10 on:** March 02, 2012, 10:38:31 AM »

Hotel: The New York Helmsley Hotel (to become a Westin in mid-2012)
Year of incident: 2011
Status at time of incident: Gold
Incident: Construction/drilling that woke us up.
Compensation: 10,000 SPG points.

This was a priceline stay.

joeb1 · « **Reply #11 on:** March 02, 2012, 10:51:30 AM »

Hotel: Sheraton Mawah
Year of incident: 2011
Status at time of incident: GOLD
Incident: Overall negative experience (no shocker they got downgraded to level 3 yesterday)
Compensation: 5k Points From Hotel+1 K From SPG GOLD

Dan · « **Reply #12 on:** March 02, 2012, 01:17:37 PM »

Hotel: SR Princeville
Year of incident: 2011
Status at time of incident: Platinum
Incident: Room not ready for half hour at checkin
Compensation: Checkin agent proactively offered 2 free cocktails or a free night of valet parking.

Hotel: Le Meridian Khao Lak
Year of incident: 2009
Status at time of incident: Platinum
Incident: Colonies of ants in room, lack of sufficient hot water to shower longer than 3 minutes.
Compensation: 2 free hot-stone massages and refund of 24K upgrade fee paid to upgrade to private pool villa for the 2 night stay.

Hotel: W Hong Kong
Year of incident: 2010
Status at time of incident: Platinum
Incident: Given the keys to an occupied room at checkin, TV didn't work and the technician was in the room for hours at night and the next day fixing it. Rooftop infinity pool was closed for the last day without notice given.
Compensation: We got to stay in the Marvellous Suite instead of being downgraded to a Fantastic Suite as we were supposed to have been (long story) and received 48,000 Starpoints in compensation for a stay that only cost 17K points+$360.

Ergel · « **Reply #13 on:** March 02, 2012, 02:17:38 PM »

Quote from: Dan on March 02, 2012, 01:17:37 PM

Hotel: W Hong Kong
Year of incident: 2010
Status at time of incident: Platinum
Incident: Given the keys to an occupied room at checkin, TV didn't work and the technician was in the room for hours at night and the next day fixing it. Rooftop infinity pool was closed for the last day without notice given.
Compensation: We got to stay in the Marvellous Suite instead of being downgraded to a Fantastic Suite as we were supposed to have been (long story) and received 48,000 Starpoints in compensation for a stay that only cost 17K points+$360.

He fix it for you

mikel1 · « **Reply #14 on:** March 04, 2012, 03:47:54 AM »

do you guys think i can get some sort of refund being a spg gold member receiving poor customer service when the hotel stay was bought through priceline.com?

Yeki89 · « **Reply #15 on:** March 04, 2012, 08:26:09 AM »

Hotel: Radisson (freehold)
Year of incident: 2011
Status at time of incident: n/a
Incident:bad shower pressure
Compensation: 10% of bill came off

WhyAich · « **Reply #16 on:** March 04, 2012, 08:34:35 AM »

Hotel: sheraton st. Louis
Year of incident: 2009
Status at time of incident: None
Incident: tried checking in at 1 am, informed no rooms and they would transfer us to nearby Hilton. Waited for the bus for 1 hr. finally manager said shell drive us in her car.
Drove us to Hilton.at first they said No rooms. Finally they located one. We went upstairs and there were no beds. It was a conference room with couches. I was really upset. 2:30 am. Went downstairs. Gave us another room. Checked in went up to room and purple sleeping in bed jump up freaked out (if it was you I walked into , let me know what type of comp. you got

) finally located a room. 3:30 am
Compensation: 25k starwood points + $25 borders gift card (don't ask my why they gave that) + credit for my room that night

Dan · « **Reply #17 on:** March 04, 2012, 12:14:42 PM »

eliteflyer · « **Reply #18 on:** March 04, 2012, 10:04:37 PM »

Hotel: Grand Hyatt Kauai
Year of incident: 2010
Status at time of incident: Diamond
Incident:Hotel oversold for first night of our 6 night stay
Compensation: Manager called us in NY one night before arrival and asked if he could move us to the nearby boutique hotel Koa Kea for the first night of our FFN award stay. The free night was refunded back to my account and we received a $300 resort credit which we used to book Blue Helicopter tours.

Shmelly · « **Reply #19 on:** May 20, 2012, 12:26:11 AM »

Grr wish I'd seen this earlier. In January I stayed at a Sheraton and there was no safe in the room. My wife hid her iPod in a drawer because of this. A few hours after leaving the hotel she realized she had left it behind. We called the hotel but of course no one had found it. Do you think there's even a point in complaining now 4 months later?