Author Topic: Hotel Compensation Master Thread  (Read 82462 times)

Offline elig770

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Re: Hotel Compensation Master Thread
« Reply #630 on: August 23, 2018, 12:08:18 AM »
Chain: Marriott (former category 8 - 40K per night)
Year of incident: 2018
Status at time of incident: Gold
Incident: A/C not working in room beginning of 4 night stay, hotel 100% booked for the night and no other room is available.
Compensation: Transferred to nearby category 8 hotel (room not as nice but decent enough), night and resort fee comped (walk rate). Marriott changed points reservation over to new hotel and didn't charge resort fee. Still debating if I should call and ask for additional compensation for the overall inconvenience...
Does anyone know if Marriott's "Ultimate Reservation Guarantee" is legit? I was walked from an Autograph Collection hotel... Will I actually get $200 and 90K points as compensation for the inconvenience?

Offline elig770

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Re: Hotel Compensation Master Thread
« Reply #631 on: September 13, 2018, 06:59:40 PM »
Does anyone know if Marriott's "Ultimate Reservation Guarantee" is legit? I was walked from an Autograph Collection hotel... Will I actually get $200 and 90K points as compensation for the inconvenience?
After a few phone calls they actually credited me 90K points but they wouldn't an additional $200...

Offline ludmila

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Re: Hotel Compensation Master Thread
« Reply #632 on: September 14, 2018, 12:15:43 AM »
After a few phone calls they actually credited me 90K points but they wouldn't an additional $200...
Not bad. :)
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Offline moe8555

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Re: Hotel Compensation Master Thread
« Reply #633 on: September 20, 2018, 06:18:44 AM »
Any idea what (if any) should be requested for a closed pool at The Venetian (Las Vegas)?  It wasn't mentioned during booking or anywhere that I could find.  The hotel was booked via travel agent as a third-party booking.

Offline elig770

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Re: Hotel Compensation Master Thread
« Reply #634 on: October 02, 2018, 10:58:03 PM »
Any idea what (if any) should be requested for a closed pool at The Venetian (Las Vegas)?  It wasn't mentioned during booking or anywhere that I could find.  The hotel was booked via travel agent as a third-party booking.
Resort fees waived.

Offline EJB

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Re: Hotel Compensation Master Thread
« Reply #635 on: October 02, 2018, 11:00:36 PM »
Chain: IHG
Year of incident: 2018
Status at time of incident: Platinum
Incident: Drilling outside room @ 1-4 AM. 
Compensation: 40k points (room rate was 35k x 3 nights)

Offline Yaalili

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Re: Hotel Compensation Master Thread
« Reply #636 on: October 07, 2018, 08:07:23 AM »
Hotel: Radisson Blu Amsterdam Airport.
Year of incident: 2018
Status at time of incident: Gold
Incident: Shuttle had room for only 8 people. Was told to wait 40 minutes for the next shuttle.
Compensation: 22,000 Radisson Points. (50% of room rate).

Offline KSMH

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Re: Hotel Compensation Master Thread
« Reply #637 on: November 13, 2018, 09:52:20 PM »
Hotel: Genesis All-Suite Hotel
Year of incident: 2018
Status at time of incident: N/A
Incident: Booked 2 bedroom suite for 3 nights, they only had a 1 bedroom available.
Compensation: 2 Nights UR points (booked with UR)


I recently stayed 3 nights at a hotel using UR to book. I booked a 2 bedroom suite. They checked me in to a 1 bedroom suite, due to no 2 bedroom availability . I asked to speak to the GM , after some negotiation they agreed I would stay in the 1 bedroom suite and they would refund me for 2 nights. I highly doubted it would happen, so I did my utmost to actually get a refund. I requested the GM type me up a detailed letter of what happened, who the 3rd booking party was, and they'll refund 2 nights. They retyped the letter 3 times so that it should look presentable and included all details. I called chase they transferred me to a rep. whom told me to send them the letter, once that was done they followed up with me confirming the 3rd party booking platform was refunded for 2 nights and they'll credited my miles back.

 
“Hi Mr. xxx,
 
 
I am glad to inform you that xxxxxxx  HOTEL, refunded 2 nights of your reservation.
 
Since you uses your Chase points to purchase the reservation, I requested to refund xx,304 Pts back to your Chase account.
 
Please allow 3-5 business days to reflect the points back to your account.
 
For you to track your Chase points her is the updated balance before the refund.
 
 
Total: xxx Pending:xxx Available:xxx”

Offline KSMH

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Re: Hotel Compensation Master Thread
« Reply #638 on: November 15, 2018, 03:05:03 PM »
Hotel: African Pride 15 on Orange Hotel, Autograph Collection
Year of incident: 2018
Status at time of incident: PPE
Incident: I had a week stay with a Marriott 7 night cert. Hotel had scheduled construction for public areas.  They sent out an email stating construction will not start before 1030am. On 5/7 days there was noise from 7am+. The hotel repeatedly said "TOMORROW NO NOISE". They admitted fault saying that the construction company wants to be on schedule. They are now asking me what sort of compensation I want, in terms of points (I rejected a future stay). This is a CAT 4 hotel.
Compensation: What should I accept and ask for?
« Last Edit: November 15, 2018, 03:08:35 PM by KSMH »