Author Topic: Hotel Compensation Master Thread  (Read 80143 times)

Offline elig770

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Re: Hotel Compensation Master Thread
« Reply #630 on: August 23, 2018, 12:08:18 AM »
Chain: Marriott (former category 8 - 40K per night)
Year of incident: 2018
Status at time of incident: Gold
Incident: A/C not working in room beginning of 4 night stay, hotel 100% booked for the night and no other room is available.
Compensation: Transferred to nearby category 8 hotel (room not as nice but decent enough), night and resort fee comped (walk rate). Marriott changed points reservation over to new hotel and didn't charge resort fee. Still debating if I should call and ask for additional compensation for the overall inconvenience...
Does anyone know if Marriott's "Ultimate Reservation Guarantee" is legit? I was walked from an Autograph Collection hotel... Will I actually get $200 and 90K points as compensation for the inconvenience?

Offline elig770

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Re: Hotel Compensation Master Thread
« Reply #631 on: September 13, 2018, 06:59:40 PM »
Does anyone know if Marriott's "Ultimate Reservation Guarantee" is legit? I was walked from an Autograph Collection hotel... Will I actually get $200 and 90K points as compensation for the inconvenience?
After a few phone calls they actually credited me 90K points but they wouldn't an additional $200...

Offline ludmila

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Re: Hotel Compensation Master Thread
« Reply #632 on: September 14, 2018, 12:15:43 AM »
After a few phone calls they actually credited me 90K points but they wouldn't an additional $200...
Not bad. :)
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Offline moe8555

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Re: Hotel Compensation Master Thread
« Reply #633 on: September 20, 2018, 06:18:44 AM »
Any idea what (if any) should be requested for a closed pool at The Venetian (Las Vegas)?  It wasn't mentioned during booking or anywhere that I could find.  The hotel was booked via travel agent as a third-party booking.