Author Topic: Hotel Compensation Master Thread  (Read 143820 times)

Offline KSMH

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Re: Hotel Compensation Master Thread
« Reply #740 on: August 10, 2020, 03:01:46 PM »
A resort that was booked via CSP travel lost power during the hurricane for 10 hrs. Can I get comp through Chase either as one of the card benefits or reimbursement of points that we didn't get the full benefit from?
Chase is Just a 3rd party booking service.
You can try getting the hotel to refund some $ (a night) and then get chase to give it back in the form of points.
Always praying for delayed baggage.

Online Stallion114

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Re: Hotel Compensation Master Thread
« Reply #741 on: August 12, 2020, 08:11:52 AM »
Stayed at a Marriott.  Bed looked like it had been slept in before and made after being used.  Then found used tampon in garbage.  Got 20k points.
I think thatís my first complaint in last 500 nights stayed in hotels.  This one grossed me out

Offline dsprod

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Re: Hotel Compensation Master Thread
« Reply #742 on: August 16, 2020, 03:32:52 PM »
Got 5000 hilton honors points for the pool being closed although on the website it appeared to be open. should i have gotten more?

Offline Joel

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Re: Hotel Compensation Master Thread
« Reply #743 on: August 25, 2020, 04:00:20 PM »
Hotel: Hyatt House Denver Airport
Year of incident: 2020
Status at time of incident: Explorist
Incident: Missing body soap/wash (hotel was OOS)
Compensation: 1000 points

Offline stooges44

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Re: Hotel Compensation Master Thread
« Reply #744 on: August 25, 2020, 08:51:39 PM »
Booked 2 rooms for 3 nights at a sheraton. The room wasn't cleaned on day 1, on day 2 I asked the passing cleaner if it was going to be cleaned she said yes, at the end of the day when we got back to the rooms it was still not cleaned  :(

I went down to the front desk and they said you need to request the cleaning  ::), nowhere did it say that  >:(

He gave me 10K (5 per room) I asked for more but he said that's the most he can do. I'm still debating if I should reach out to marriot directly because by the 3rd night I really felt gross, sleeping in the same sheets that my kids had wrecked for almost 3 days straight
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Offline JudahMcB

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Re: Hotel Compensation Master Thread
« Reply #745 on: August 25, 2020, 10:52:56 PM »
by the 3rd night I really felt gross, sleeping in the same sheets that my kids had wrecked for almost 3 days straight

Gross after 3 nights? How often do you change your sheets at home?

Offline stooges44

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Re: Hotel Compensation Master Thread
« Reply #746 on: August 25, 2020, 11:31:20 PM »
Gross after 3 nights? How often do you change your sheets at home?

At home, my kids donít eat on the bed, they donít throw their wet bathing suits covered in sand on the bed, and even if they did do that they wouldnít do it in my bed sooo ya, gross.  ;)
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Offline lubaby

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Re: Hotel Compensation Master Thread
« Reply #747 on: August 31, 2020, 01:13:06 PM »
Booked a cheap (~$70) SpringHill Suites by Marriott while on road trip 2 months ago. Got an email from the area GM that due to Covid, they had to move us to a Courtyard by Marriott down the block.

I responded that night (didn't see the email until I pulled up to hotel late night) that I was very disappointed to not be getting the Suite that I paid for, so the GM offered me 10k Bonvoy which I accepted. Fast forward to now, the points still hadn't come through, so I emailed to followup.
Apparently he by mistake put in an extra 0, which the system flagged and wouldn't process.

So he had it updated to 20k and pushed it through :)
« Last Edit: August 31, 2020, 01:16:09 PM by lubaby »

Offline Danlover111

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Re: Hotel Compensation Master Thread
« Reply #748 on: August 31, 2020, 02:22:30 PM »
Got 5000 hilton honors points for the pool being closed although on the website it appeared to be open. should i have gotten more?
yes!

Offline Danlover111

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Re: Hotel Compensation Master Thread
« Reply #749 on: August 31, 2020, 02:24:47 PM »
Booked a cheap (~$70) SpringHill Suites by Marriott while on road trip 2 months ago. Got an email from the area GM that due to Covid, they had to move us to a Courtyard by Marriott down the block.

I responded that night (didn't see the email until I pulled up to hotel late night) that I was very disappointed to not be getting the Suite that I paid for, so the GM offered me 10k Bonvoy which I accepted. Fast forward to now, the points still hadn't come through, so I emailed to followup.
Apparently he by mistake put in an extra 0, which the system flagged and wouldn't process.

So he had it updated to 20k and pushed it through :)
nice!

Offline ltttc

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Re: Hotel Compensation Master Thread
« Reply #750 on: September 01, 2020, 08:10:11 PM »
IHG property (former Arlington) Pool closed due to Covid. Got 3,800 points. Not much, but hey, I'll take it :)

Offline Wizard

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Re: Hotel Compensation Master Thread
« Reply #751 on: January 14, 2021, 02:06:26 PM »
whatís fair to get for St Regis Bal Harbour room not being ready until 2 hours after checkin when requested early checkin. Gold member. 5 night 355k point stay. They gave $150 off. I think deserve more. Also spa closed weekdays cuz of COVID and Bentley not available for some reason. Any thoughts appreciated. Thanks!
If you are trying to get my attention/assistance and I'm not responding, please feel free to PM me. :)

Offline Joel

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Re: Hotel Compensation Master Thread
« Reply #752 on: January 30, 2021, 10:22:58 PM »
whatís fair to get for St Regis Bal Harbour room not being ready until 2 hours after checkin when requested early checkin. Gold member. 5 night 355k point stay. They gave $150 off. I think deserve more. Also spa closed weekdays cuz of COVID and Bentley not available for some reason. Any thoughts appreciated. Thanks!
You can try to ask for more.
Spa not available isn't there problem you knew when booking.

Offline 159dallas

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Re: Hotel Compensation Master Thread
« Reply #753 on: January 31, 2021, 11:13:58 AM »
Holiday inn near Dallas room was filthy 5000 points

Offline KSMH

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Re: Hotel Compensation Master Thread
« Reply #754 on: January 31, 2021, 11:58:47 AM »
whatís fair to get for St Regis Bal Harbour room not being ready until 2 hours after checkin when requested early checkin. Gold member. 5 night 355k point stay. They gave $150 off. I think deserve more. Also spa closed weekdays cuz of COVID and Bentley not available for some reason. Any thoughts appreciated. Thanks!

Good Luck, their service is -100 these days your lucky u got this.
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Offline PlatinumGuy

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Re: Hotel Compensation Master Thread
« Reply #755 on: January 31, 2021, 12:19:05 PM »
whatís fair to get for St Regis Bal Harbour room not being ready until 2 hours after checkin when requested early checkin.

4am requested and 6am provided would actually be excellent service
״וזה כלל גדול: שישנא אדם כל דבר שקר. וכל מה שיוסיף שנאה לדרכי השקר Ė יוסיף אהבה לתורה.״ - אורחות צדיקים

Offline chinagel

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Re: Hotel Compensation Master Thread
« Reply #756 on: February 03, 2021, 01:54:48 PM »
Booked a 2 BR suite at a residence inn. When I got there I was informed they cancelled the reservation since the room wasn't available. What can I expect and how do I go about doing it?

Offline yelped

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Re: Hotel Compensation Master Thread
« Reply #757 on: February 03, 2021, 03:18:07 PM »
Booked a 2 BR suite at a residence inn. When I got there I was informed they cancelled the reservation since the room wasn't available. What can I expect and how do I go about doing it?
https://www.marriott.com/loyalty/member-benefits/guarantee.mi

Paid room at local hotel, plus $100 (in cash) (+90,000 points if your Platinum or above). Other Marriott brands have more compensation.

Offline chinagel

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Re: Hotel Compensation Master Thread
« Reply #758 on: February 04, 2021, 01:59:37 PM »
https://www.marriott.com/loyalty/member-benefits/guarantee.mi

Paid room at local hotel, plus $100 (in cash) (+90,000 points if your Platinum or above). Other Marriott brands have more compensation.
how do I go about doing it?
Was it dumb to book the other hotel on points? (a courtyard)
« Last Edit: February 04, 2021, 02:05:32 PM by chinagel »

Offline yelped

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Re: Hotel Compensation Master Thread
« Reply #759 on: February 04, 2021, 02:47:25 PM »
how do I go about doing it?
Was it dumb to book the other hotel on points? (a courtyard)
They are supposed to book for you an equivalent hotel (cash). Plus give you compensation. Call Marriott. Also tell them that they didn't take care of you like they were supposed to and let you fend for yourselves. Keep us posted please. Good luck!

Do you have any status?