Dear Sir/Madam,
When I booked my flight, I was considering booking DL 1327 from MIA to JFK departing 03:30 PM. I ultimately decided to book B6 2592 because I wanted to allow enough time to get to my nephew's Bar Mitzvah. Looking back, I regret this decision. Instead of waiting in my apartment or airport, I waited on the tarmac for TWO HOURS! I trusted JetBlue to get me to me to my destination in timely fashion and they failed me. This wasn't for reasons beyond their control, rather because of their maintenance and upkeep of their aircraft. I fly JetBlue infrequently and after today's incident I don't intend on changing that.
I will describe my experience below.
Today, October 14, I flew on B6 2592 from Miami to New York. The flight was scheduled to depart at 01:36 PM. I boarded the aircraft and took my seat. We left the gate and started taxiing and suddenly stopped. After a while the captain informed us that that a light went on indicating a mechanical problem. I find it unexcusable for this to have occurred. An airline is meant to do proper maintenance checks before passengers board an aircraft. We were informed that we needed to return to the gate. The captain said it can take about 20 minutes. This delay carried on for 120 minutes. That is a big difference. I would also like to note that the captain did not do a good job on keeping us updated. We sat on the tarmac and waited a long time between announcements This was very frustrating. To make things worse, I kindly asked flight attendant Rina for food. She said that she can't pass me water, but can give me water if I go to the back of the plane. But no food. I was really hungry. Once the tarmac delay continued for two hours. I asked for food again and was my request was denied. This was a direct violation of DOT regulations. As sited below:
"Food and Water
Are airlines required to provide me with food and water during a tarmac delay?
Yes. During a tarmac delay, airlines must provide you with a snack, such as a granola bar, and drinking water no later than two hours after the start of the tarmac delay"
I have video evidence of this.
In sum, not only was I was terribly inconvenienced by sitting on the tarmac for two hours, as that was happened, the airline had the audacity of violating my federal rights as passenger. I therefore demand proper compensation.
I expected to receive an appropriate and swift response.
Thank You for your attention to the matter.