Author Topic: Hotel Compensation Master Thread  (Read 144320 times)

Offline KSMH

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Re: Hotel Compensation Master Thread
« Reply #760 on: February 04, 2021, 05:11:53 PM »
They are supposed to book for you an equivalent hotel (cash). Plus give you compensation. Call Marriott. Also tell them that they didn't take care of you like they were supposed to and let you fend for yourselves. Keep us posted please. Good luck!

Do you have any status?
They are supposed to book for you an equivalent hotel (cash). Plus give you compensation. Call Marriott. Also tell them that they didn't take care of you like they were supposed to and let you fend for yourselves. Keep us posted please. Good luck!

Do you have any status?

Its the perfect hotel to force a pay, they are super stingy with élite benefits.

I volunteer to help you out.
Always praying for delayed baggage.

Offline chinagel

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Re: Hotel Compensation Master Thread
« Reply #761 on: February 04, 2021, 07:07:03 PM »
They are supposed to book for you an equivalent hotel (cash). Plus give you compensation. Call Marriott. Also tell them that they didn't take care of you like they were supposed to and let you fend for yourselves. Keep us posted please. Good luck!

Do you have any status?
Just lost my platinum to silver :(

Offline S209

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Re: Hotel Compensation Master Thread
« Reply #762 on: February 04, 2021, 10:17:58 PM »
Just lost my platinum to silver :(
Were you Platinum at check-in time?
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Offline yelped

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Re: Hotel Compensation Master Thread
« Reply #763 on: February 04, 2021, 10:27:29 PM »
Just lost my platinum to silver :(
Doesn't Marriott soft land you to the level below? And if you have the CCs,  plus 50% of last year's nights required to hit Platinum, shouldn't you still be Platinum?

Offline chinagel

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Re: Hotel Compensation Master Thread
« Reply #764 on: February 06, 2021, 08:36:11 PM »
Were you Platinum at check-in time?
no
Doesn't Marriott soft land you to the level below? And if you have the CCs,  plus 50% of last year's nights required to hit Platinum, shouldn't you still be Platinum?
Had CC a while ago. Took them some time to downgrade me.

Online Joel

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Re: Hotel Compensation Master Thread
« Reply #765 on: May 26, 2021, 11:15:38 AM »
Hotel: Hyatt Hotel Nyack
Year of incident: 2021
Status at time of incident: Globalist
Incident: AC Was old and very noisy so much that it affected my sleep
Compensation: 5000 points

Offline Spoon

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Re: Hotel Compensation Master Thread
« Reply #766 on: May 26, 2021, 12:12:22 PM »
Hotel: Hyatt Hotel Nyack
Year of incident: 2021
Status at time of incident: Globalist
Incident: AC Was old and very noisy so much that it affected my sleep
Compensation: 5000 points

Off topic but overall was the hotel nice? Would you go back? I'm thinking of staying there.

Offline srap

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Re: Hotel Compensation Master Thread
« Reply #767 on: May 26, 2021, 12:32:28 PM »
Off topic but overall was the hotel nice? Would you go back? I'm thinking of staying there.
We had a dark, manly cave, leather/wrought iron kind of room.  I was ok with it, but my family wasn't.  It had weird painted, exposed pipes running across the ceiling as part of the decor.  I don't know about the pool or gym.  It was during COVID.  The location is right off the highway in an industrial area IIRC.  It is not the typical hotel decor.  I'd go back if I had reason to.
« Last Edit: May 26, 2021, 12:35:36 PM by srap »

Online Joel

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Re: Hotel Compensation Master Thread
« Reply #768 on: May 26, 2021, 12:49:26 PM »
Off topic but overall was the hotel nice? Would you go back? I'm thinking of staying there.
We had a dark, manly cave, leather/wrought iron kind of room.  I was ok with it, but my family wasn't.  It had weird painted, exposed pipes running across the ceiling as part of the decor.  I don't know about the pool or gym.  It was during COVID.  The location is right off the highway in an industrial area IIRC.  It is not the typical hotel decor.  I'd go back if I had reason to.
very interesting decor not typical. Pool wasn't yet open but they plan on opening, its outdoor.
Overall was nice got a nice upgrade to a suite no breakfast and AC was very noisy.
Interesting place to get away for a night also close to Nyack Beach State Park

Offline Spoon

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Re: Hotel Compensation Master Thread
« Reply #769 on: May 26, 2021, 01:14:25 PM »
Interesting thanks

Offline srap

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Re: Hotel Compensation Master Thread
« Reply #770 on: May 26, 2021, 03:27:46 PM »
very interesting decor not typical. Pool wasn't yet open but they plan on opening, its outdoor.
Overall was nice got a nice upgrade to a suite no breakfast and AC was very noisy.
Interesting place to get away for a night also close to Nyack Beach State Park
...and a cheap hotel (8k) if you're going for the do-5-different-brands (of the 16)-then-get-a-free-night deal that the Hyatt chain is running. It is a Jdv hotel: "Inspired by the vibrant neighborhoods we call home, our guest rooms are designed with personality."  It was definitely different.

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Re: Hotel Compensation Master Thread
« Reply #771 on: May 26, 2021, 04:04:36 PM »
...and a cheap hotel (8k) if you're going for the do-5-different-brands (of the 16)-then-get-a-free-night deal that the Hyatt chain is running. It is a Jdv hotel: "Inspired by the vibrant neighborhoods we call home, our guest rooms are designed with personality."  It was definitely different.
Got 1k for new hotel offer + 500 No Glob Breakfast + 5k for AC issue above. then Bonus Journeys offer is another 1250 per night  so my total cost was 250! lol

Offline KSMH

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Re: Hotel Compensation Master Thread
« Reply #772 on: June 27, 2021, 12:21:38 PM »
Hotel: Hyatt PHNYC
Year of incident: 2021
Status at time of incident: Globalist
Incident: Used 60K for premium suite, was given a none suite room on a low floor and then upon request I was changed to a suite as (partially) described on its site..... suite was dirty with a broken sink with hair in the tub and was smaller then listed on Hyatt.com. I suspect they assign some rooms based on availability and they Just call it the name that you booked your room/suite...
Compensation: 10K hotel / 20k Hyatt
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Re: Hotel Compensation Master Thread
« Reply #773 on: June 27, 2021, 03:59:11 PM »
Hilton Tel Aviv - Executive Lounge closed and nothing was given instead. Hardly any staff due to COVID and there was no one around at reception desk. They wanted to give me 10k, I asked for more so they gave me 20k.

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Re: Hotel Compensation Master Thread
« Reply #774 on: July 30, 2021, 12:57:09 AM »
Stayed at the Wyndham resort in Lancaster and the hot water wasn’t working in the entire hotel from around 7pm through the night. How do I go about getting a compensation and what should I expect?
It’s not fun not being able to take a shower after a full sweaty day…

And that’s besides the fact that there was no house cleaning due to COVID 19…no masks but still no cleaning…

Offline dsprod

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Re: Hotel Compensation Master Thread
« Reply #775 on: August 01, 2021, 12:15:51 AM »
Any ideas on getting compensation after i left the hotel? Should i call the hotel or email the global customer service center?

Offline superstareli55

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Re: Hotel Compensation Master Thread
« Reply #776 on: August 04, 2021, 07:40:33 AM »
Just got a $100 gc for a dirty room and broken faucet at Richmond Airport Hyatt place

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Re: Hotel Compensation Master Thread
« Reply #777 on: August 20, 2021, 04:57:05 PM »
Stayed at the Wyndham resort in Lancaster and the hot water wasn’t working in the entire hotel from around 7pm through the night. How do I go about getting a compensation and what should I expect?
It’s not fun not being able to take a shower after a full sweaty day…

And that’s besides the fact that there was no house cleaning due to COVID 19…no masks but still no cleaning…
they offered 7.5k points. should I be happy or can I get more? I'm a diamond member.