Author Topic: Hotel Compensation Master Thread  (Read 137257 times)

Offline elikay

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Re: Hotel Compensation Master Thread
« Reply #60 on: August 12, 2012, 11:58:49 PM »
.
Congrats on your new name, I was starting to wonder how we were related :P

Offline SPGDUDE

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Re: Hotel Compensation Master Thread
« Reply #61 on: August 13, 2012, 12:13:55 PM »
Congrats on your new name, I was starting to wonder how we were related :P
:)

Offline Thingywingy

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Re: Hotel Compensation Master Thread
« Reply #62 on: August 24, 2012, 01:46:00 PM »
I emailed Starwood this complaint for a night that cost 2800 points and $45:
"On August 8th I visited The Westin Detroit Metropolitan Airport. I found the hotel staff to be very friendly and helpful. However I am disappointed with the issue that came up with the phone in the room. Soon after I arrived I tried using the phone, however it was not working. After complaining to the front desk, someone came up to the room attempting to fix the phone. First he tried to change the battery, then the headset, then the whole base; each time leaving the room for a few minutes. In total it took about an hour from when he arrived, until the phone was functional. During that time he was coming and leaving from the room, thereby inhibiting my privacy, and ability to take care of whatever I needed to. While I appreciate his efforts, I expect the phone to be functional, and a shorter time for fixing the problem. Maybe, technicians should carry more parts with them when coming to repair a problem. I hold Starwood in high regard, and hope they will stand behind their great reputation, and reimburse me for my inconvenience.   
   
Awaiting your response,   
XXXXX XXXXXX   

Their response:
Greetings Mr. Xxxxxx,

Thank you for your comments regarding your recent visit to The Westin Detroit. 

 One of our core values is to provide each guest with a personal and instinctive experience that meet and exceeds expectations.  I too, was disappointed to hear of you less than satisfactory experiences with the telephone and service in your guestroom.

 Clearly we were less than compassionate on several levels, and I can assure you that I have followed upon on each.  Please accept my sincere apologies for your frustrations.

 Mr. Xxxxxx,  your business and respect is important to us, and I appreciate your honest feedback.   As a goodwill gesture, I have taken the liberty to award your Starwood Preferred Guest account # xxx-xxxx-xxxx with 7,000 points to be used at your convenience.  These points will allow you a free night stay at many participation Starwood hotels.

 Again, thank you for your comments, they are put to good use here at The Westin Detroit.  If you may need any further assistance, please feel free to contact me directly at 734-229-6701.

 be inspired,

BECKY
FRANKLIN
Executive Assistant
THE WESTIN DETROIT METROPOLITAN AIRPORT HOTEL
2501 Worldgateway Place, Detroit, MI 48242
T 734.229.6701 F 734.229.6722

YES! ;D
I am sometimes accused of overthinking things. I am still mulling over whether that accusation has merit.

Offline zek

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Re: Hotel Compensation Master Thread
« Reply #63 on: August 25, 2012, 09:22:55 PM »
Who ever uses the hotel phone?

Offline joeb1

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Re: Hotel Compensation Master Thread
« Reply #64 on: August 25, 2012, 09:53:00 PM »
Who ever uses the hotel phone?
to call the front desk, concierge,room service  :P

Offline JEWDA

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Re: Hotel Compensation Master Thread
« Reply #65 on: August 25, 2012, 09:54:19 PM »
to call the front desk, concierge,room service  :P
+100
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Offline blue eyes

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Re: Hotel Compensation Master Thread
« Reply #66 on: August 26, 2012, 12:08:29 PM »
Who would i complain to at the marriot? the corp site or in my survey that i recieved via email?

Online Ergel

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Re: Re: Hotel Compensation Master Thread
« Reply #67 on: August 26, 2012, 12:09:47 PM »
Who would i complain to at the marriot? the corp site or in my survey that i recieved via email?
Not the survey. Send an email to the hotel or to marriott
Life isn't about checking the boxes. Nobody cares.

Offline JEWDA

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Re: Hotel Compensation Master Thread
« Reply #68 on: August 26, 2012, 12:26:35 PM »
The Westin Diplomat Florida

They didn't have a decent room for me till 1/2 hr. before Shabbos.
Tons of noise from the room next door.
A/C wasn't working well.

They gave me 10,000 SPG points compensation.
And didn't charge me for parking.

You guys think I should ask for more :P
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Offline blue eyes

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Re: Re: Hotel Compensation Master Thread
« Reply #69 on: August 26, 2012, 02:02:09 PM »
Not the survey. Send an email to the hotel or to marriott

any one got the email for marriot corp?

Offline andrew

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Re: Hotel Compensation Master Thread
« Reply #70 on: August 26, 2012, 02:11:51 PM »
The Westin Diplomat Florida

They didn't have a decent room for me till 1/2 hr. before Shabbos.
Tons of noise from the room next door.
A/C wasn't working well.

They gave me 10,000 SPG points compensation.
And didn't charge me for parking.

You guys think I should ask for more :P
the hotel itself was able to give you points on the spot? which staff member has the ability to do that?

Offline sky121

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Re: Re: Hotel Compensation Master Thread
« Reply #71 on: August 26, 2012, 02:13:10 PM »
the hotel itself was able to give you points on the spot? which staff member has the ability to do that?

Doesn't the manager?
"Not all who wander are lost"

Offline JEWDA

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Re: Hotel Compensation Master Thread
« Reply #72 on: August 26, 2012, 03:11:06 PM »
the hotel itself was able to give you points on the spot? which staff member has the ability to do that?
I spoke to the manager  there on duty before I left. She offered 10k or 3k + $50
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Offline Tzadik Nistar

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Re: Hotel Compensation Master Thread
« Reply #73 on: September 03, 2012, 10:44:12 AM »
I had a prepaid reservation at the westin hotel for 4 nights i didn't make it the first night i arrived in the morning and i was told i need to wait the room is not ready yet i said i paid already he told me that reservation i lost because i arrived late.
i would like to get some compensation to whom is the best to write about this issue?
i'm spg gold
got 12k starpoints compensation

Offline blue eyes

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Re: Hotel Compensation Master Thread
« Reply #74 on: September 04, 2012, 03:52:21 PM »
Marriot Amerhast Buffalo Residence Inn
Platinum Member
 Toilet clogged twice. noise on the first night ( party going on ontop of us) no kosher dinner ( hospitality hour) no upgrades

Manager said he'll give 700 points for the kosher dinner issue. When i never got that i called to complain about all of the above. hotel just gave me a lousy 1K points.

im kinda pissed I was expecting a lot more.

A clogged bathroom is a serious complaint!! :(

Offline EE4504

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Re: Hotel Compensation Master Thread
« Reply #75 on: September 20, 2012, 03:46:04 PM »
Hampton In - Southfield , MI

toilet wasn't cleaned so well and the alarm/radio clock on the night table was not working.

received 15,000 bonus points

Offline golan

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Re: Hotel Compensation Master Thread
« Reply #76 on: September 20, 2012, 11:33:14 PM »
hampton inn somewhere in p.a  noise in room on floor above at 2am. didnt charge for stay

Offline daganster

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Re: Hotel Compensation Master Thread
« Reply #77 on: September 23, 2012, 06:54:18 AM »
I stayed at the Sheraton in Boston when I arrived at 2:00 am they couldn't find my reservation;I had to call SPG to book a room for the next night and move it over to that night, it took about an hour. The hotel compensated 3k points on a 4k point stay.

Offline Dan

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Re: Hotel Compensation Master Thread
« Reply #78 on: December 12, 2012, 09:53:42 PM »
Hotel: HR Aruba
Year of incident: 2012
Status at time of incident: Diamond
Incident: http://www.dansdeals.com/archives/24955
Compensation: 88K Points.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline AJK

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Re: Hotel Compensation Master Thread
« Reply #79 on: December 12, 2012, 10:07:31 PM »
Hotel: HR Aruba
Year of incident: 2012
Status at time of incident: Diamond
Incident: http://www.dansdeals.com/archives/24955
Compensation: 88K Points.

That'll do just fine  :D
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper