Author Topic: Hotel Compensation Master Thread (Read 222141 times)

DoGo · « **Reply #100 on:** March 01, 2013, 10:44:53 AM »

When and how is the best point to complain about a problem @ hotel? (checkout? from room? email? phone afterwards?...) Are there differences between hotels? Status?

sky121 · « **Reply #101 on:** March 01, 2013, 10:46:42 AM »

Quote from: DoGo on March 01, 2013, 10:44:53 AM

When and how is the best point to complain about a problem @ hotel? (checkout? from room? email? phone afterwards?...) Are there differences between hotels? Status?

At the hotel speaking to a manager. And if that doesn't yield proper results I would contact Hotels main office while I'm still at the hotel (depending on what the problem is) or after checking out.

It depends on the problem.

Many have had success even using Twitter to contact customer service while at the hotel.

joeb1 · « **Reply #102 on:** March 01, 2013, 10:47:52 AM »

Quote from: ae123 on January 27, 2013, 11:30:09 PM

If the safe in my room wasn't working and we repeatedly called the front desk and were told someone would come soon to fix it, yet no one ever came. Spent the whole stay nervous about my valuables.
What do you think I can ask for?
Thanks.

Anxiety pills

DoGo · « **Reply #103 on:** March 01, 2013, 11:12:00 AM »

ty
small thing, but didnt have hot water in shower at hilton newark about 2 months ago (hey i had to go upstairs make my clothing chlorine e) , i called and left msg by manager no results.. worth pursuing?

Thingywingy · « **Reply #104 on:** March 01, 2013, 01:05:28 PM »

Quote from: DoGo on March 01, 2013, 11:12:00 AM

ty
small thing, but didnt have hot water in shower at hilton newark about 2 months ago (hey i had to go upstairs make my clothing chlorine e) , i called and left msg by manager no results.. worth pursuing?

I think so. You might get lucky. I would focus on how a hotel is supposed to provide a pleasant experience; not so much on compensation. If they sense your not genuinely upset, rather just looking for excuse for compensation, they may be more likely to dismiss it. Hopefuly they will respond generously! YMMV

DoGo · « **Reply #105 on:** March 01, 2013, 02:48:09 PM »

thanx for advise

sky121 · « **Reply #106 on:** March 01, 2013, 02:49:27 PM »

Quote from: DoGo on March 01, 2013, 02:48:09 PM

thanx for advice

FTFY

AJK · « **Reply #107 on:** March 02, 2013, 09:59:19 PM »

Quote from: Drago on February 28, 2013, 03:43:24 PM

Park Plaza Tel Aviv
Half of the bottom of our baby's crib fell out, she slid down, and her head go stuck btw the wooden bars and the mattress. This obviously kept e/o up for a while.
The first cs rep in the morning said there was nothing she could do besides apologize, and that the gm wasn't in. Later in the day, my m-i-l said it was unacceptable, and they finally didn't charge her for the room, which was $220 (which would have gained me 17k points). She also made my m-i-l sign a legal waiver that she waived all legal rights!!

I wasn't there w/ them, but I called up Carlson, explained what happened, and we'll see where this goes from here.

Thoughts? The waiver thing was very weird.

MADE her sign? No such thing.

Bad move if you have even have the remotest inkling to sue.

mmermss · « **Reply #108 on:** March 02, 2013, 10:08:28 PM »

Quote from: AJK on March 02, 2013, 09:59:19 PM

MADE her sign? No such thing.

In Israel...you never know.

Drago · « **Reply #109 on:** March 03, 2013, 03:38:57 AM »

Quote from: AJK on March 02, 2013, 09:59:19 PM

MADE her sign? No such thing.

Bad move if you have even have the remotest inkling to sue.

No inkling to sue, but if we do, can you do it for us for a 10% cut?

They didn't "make her", but you need to understand that they weren't willing to give anything unless she signed it, and since she felt that it was wrong what had happened, she wanted to make sure that she got s/t.

Either way, my wife and I didn't sign it, so...

I've been in touch with CCarlson about it, and so far I've been impressed w/ their cs.

Jkhein · « **Reply #110 on:** March 03, 2013, 04:01:12 AM »

Quote from: AJK on March 02, 2013, 09:59:19 PM

MADE her sign? No such thing.

Bad move if you have even have the remotest inkling to sue.

why? they didn't beat her to sign anything, they offered her to accept some kind of compensation if she waives her rights to sue, and accepts this as a final compensation to settle this case.

AJK · « **Reply #111 on:** March 03, 2013, 10:33:20 AM »

Quote from: Jkhein on March 03, 2013, 04:01:12 AM

why? they didn't beat her to sign anything, they offered her to accept some kind of compensation if she waives her rights to sue, and accepts this as a final compensation to settle this case.

I'm not sure you understood my post.

Unless, perhaps, i'm not understanding yours.

AJK · « **Reply #112 on:** March 03, 2013, 10:35:06 AM »

Quote from: Drago on March 03, 2013, 03:38:57 AM

No inkling to sue, but if we do, can you do it for us for a 10% cut?

They didn't "make her", but you need to understand that they weren't willing to give anything unless she signed it, and since she felt that it was wrong what had happened, she wanted to make sure that she got s/t.

That's fine -- if she was and is happy with that, that's all that matters.

Jkhein · « **Reply #113 on:** March 03, 2013, 11:28:58 AM »

Quote from: AJK on March 03, 2013, 10:33:20 AM

I'm not sure you understood my post.

Unless, perhaps, i'm not understanding yours.

+1

AJK · « **Reply #114 on:** March 03, 2013, 01:44:31 PM »

Quote from: Jkhein on March 03, 2013, 11:28:58 AM

+1

Do explain.

But, before, I'll explain my post in an effort to save you time.

I stated that it was a bad move to sign a legal waiver "if you have even have the remotest inkling to sue."

You responded:

Quote from: Jkhein on March 03, 2013, 04:01:12 AM

why? they didn't beat her to sign anything, they offered her to accept some kind of compensation if she waives her rights to sue, and accepts this as a final compensation to settle this case.

In other words, your response states/implies that it's not a bad move to sign a legal waiver because (i) they didn't beat her to get the waiver, and (ii) because they offered her some compensation.

Now, if you could kindly explain how (i) not being beat and (ii) receiving compensation, addresses my point--that signing a waiver very likely impedes the possibility of bringing successful suit--I'd be much obliged.

Jkhein · « **Reply #115 on:** March 03, 2013, 02:42:10 PM »

Quote from: AJK on March 03, 2013, 01:44:31 PM

Do explain.

Ok. Hopefully all will be understood.
i) you asked:

Quote from: AJK on March 02, 2013, 09:59:19 PM

MADE her sign? No such thing.

ii) I answered, they didn't MAKE her sign by force, they made an offer to her, if she waives her right to sue, and she did.

Quote from: Jkhein on March 03, 2013, 04:01:12 AM

why? [IS THERE NO SUCH THING] they didn't beat her to sign anything, they offered her to accept some kind of compensation if she waives her rights to sue, and accepts this as a final compensation to settle this case.

iii) are we on one page now?

AJK · « **Reply #116 on:** March 03, 2013, 02:59:14 PM »

For the sake of not wasting any more time, I'll say yes

aryeh1 · « **Reply #117 on:** March 21, 2013, 10:25:13 AM »

Quote from: DoGo on March 01, 2013, 11:12:00 AM

ty
small thing, but didnt have hot water in shower at hilton newark about 2 months ago (hey i had to go upstairs make my clothing chlorine e) , i called and left msg by manager no results.. worth pursuing?

same by me at a marriott 2 nights ago, no hot water & no phone service.I told the front desk when checking out, all they said is sorry

sky121 · « **Reply #118 on:** March 21, 2013, 10:26:10 AM »

Quote from: aryeh1 on March 21, 2013, 10:25:13 AM

same by me at a marriott 2 nights ago, no hot water & no phone service.I told the front desk when checking out, all they said is sorry

Did you ask to speak to a manager?

aryeh1 · « **Reply #119 on:** March 21, 2013, 10:30:42 AM »

Quote from: sky121 on March 21, 2013, 10:26:10 AM

Did you ask to speak to a manager?

I was in a huge rush to leave, so I didnt have time.
Also I paid with points if that matters