Author Topic: Hotel Compensation Master Thread (Read 226044 times)

daganster · « **Reply #120 on:** March 22, 2013, 05:07:56 PM »

Quote from: aryeh1 on March 21, 2013, 10:30:42 AM

I was in a huge rush to leave, so I didnt have time.
Also I paid with points if that matters

Tell them that sorry doesn't cut it for you

just because you paid with points doesn't mean that your not entitled to hot water/compensation for that.

aryeh1 · « **Reply #121 on:** March 24, 2013, 08:45:54 AM »

Quote from: daganster on March 22, 2013, 05:07:56 PM

Tell them that sorry doesn't cut it for you just because you paid with points doesn't mean that your not entitled to hot water/compensation for that.

I emailed them he said that there is no record the hot water wasn't working. But admits there was a problem with phones. He also said i will not be refunded

daganster · « **Reply #122 on:** March 24, 2013, 10:20:42 AM »

Quote from: aryeh1 on March 24, 2013, 08:45:54 AM

I emailed them he said that there is no record the hot water wasn't working. But admits there was a problem with phones. He also said i will not be refunded

If it doesn't work with the local hotel call Marriott and explain to them the situation.

aryeh1 · « **Reply #123 on:** March 24, 2013, 10:27:54 AM »

Quote from: daganster on March 24, 2013, 10:20:42 AM

If it doesn't work with the local hotel call Marriott and explain to them the situation.

They said only manager could compensate

daganster · « **Reply #124 on:** March 24, 2013, 10:28:48 AM »

Quote from: aryeh1 on March 24, 2013, 10:27:54 AM

They said only manager could compensate

HUCA

DoGo · « **Reply #125 on:** April 04, 2013, 11:31:14 PM »

Quote from: aryeh1 on March 21, 2013, 10:25:13 AM

same by me at a marriott 2 nights ago, no hot water & no phone service.I told the front desk when checking out, all they said is sorry

Class action!

Dan · « **Reply #126 on:** April 21, 2013, 01:02:11 PM »

Hotel: Park Hyatt Paris
Year of incident: 2012
Status at time of incident: Diamond
Incident: Spa/Hot tub/Sauna was closed for renovations without any mention on the website or email until we arrived. Kosher Breakfast included non-kosher items and the kosher items were not fresh and the hotel had gone from total accommodating us for breakfast last time to not caring at all this time (New F&B manager)
Compensation: 22K Points.
"I assure you that I will be in contact with the hotel's executive management team in an effort to address these concerns and to ensure that future guests do not experience the challenges that you have described."

SPLP · « **Reply #127 on:** April 21, 2013, 01:05:30 PM »

Have you gone back? any improvement?

AJK · « **Reply #128 on:** April 21, 2013, 01:17:51 PM »

Quote from: SPLP on April 21, 2013, 01:05:30 PM

Have you gone back? any improvement?

Someone is there now who got kosher brekkie...

From him:

Quote

I also requested kosher breakfast and they have it arranged for all 5 days. So far the first two were boxes of 4/5 pastries from korcars
And fresh oj and coffee.
I requested to see if they can arrange for a kosher fruit/cheese breakfast. They said they'll try.

Dan · « **Reply #129 on:** April 23, 2013, 10:56:42 AM »

Hotel: Andaz WeHo
Year of incident: 2013
Status at time of incident: Diamond
Incident: Mildew smell in room, burned out light-bulbs, internet slower than a 56K modem, claimed not to have any upgrades when Hyatt.com was selling them, refused food and bev (or any other) credit in lieu of diamond breakfast.
Compensation: 15K Points.

Was so happy to get out of there and switch to the SLS.

PETERP · « **Reply #130 on:** April 23, 2013, 11:18:50 AM »

Quote from: Dan on April 23, 2013, 10:56:42 AM

Hotel: Andaz WeHo
Year of incident: 2013
Status at time of incident: Diamond
Incident: Mildew smell in room, burned out light-bulbs, internet slower than a 56K modem, claimed not to have any upgrades when Hyatt.com was selling them, refused food and bev (or any other) credit in lieu of diamond breakfast.
Compensation: 15K Points.

Was so happy to get out of there and switch to the SLS.

Great ! Care to share how you maintain Diamond so easily year over year ?

Drago · « **Reply #131 on:** May 21, 2013, 02:30:48 PM »

Quote from: Drago on February 28, 2013, 03:43:24 PM

Park Plaza Tel Aviv
Half of the bottom of our baby's crib fell out, she slid down, and her head go stuck btw the wooden bars and the mattress. This obviously kept e/o up for a while.
The first cs rep in the morning said there was nothing she could do besides apologize, and that the gm wasn't in. Later in the day, my m-i-l said it was unacceptable, and they finally didn't charge her for the room, which was $220 (which would have gained me 17k points). She also made my m-i-l sign a legal waiver that she waived all legal rights!!

I wasn't there w/ them, but I called up Carlson, explained what happened, and we'll see where this goes from here.

Thoughts? The waiver thing was very weird.

After not hearing from them in a while, I called them, and they had sent it to their legal department.
I explained that I'm not looking to turn it into a legal thing, but I want an apology and proper compensation.

eliteflyer · « **Reply #132 on:** June 06, 2013, 06:27:51 PM »

Hotel: Hyatt Regency Huntington Beach Resort and Spa
Year of incident: 2013
Status at time of incident: Platinum
Rate and Room Booked $390 Spa Package + Diamond Suite uprgade to 1-BR Suite.
Incident: a couple of dead moths in the room; disappointment with the AC system which could either be turned on or shut off, but not thermostat controlled; Regency Club closed for renovation with no notice.
Compensation: 2.5k for Club closure. 10K for the other concerns.
Note:The comments were in response to one of Hyatt's guest surveys and not a complaint per se.

mochada · « **Reply #133 on:** July 15, 2013, 01:00:44 PM »

Hotel: Hyatt Regency Vancouver
Year of incident: 2013
Status at time of incident: Platinum
Rate and Room Booked: $170 (AAA Breakfast Rate) + Diamond Suite Upgrade
Incident: Temperature in the bedroom was significantly hotter than in the living room when set to a much lower temperature. Mentioned it to the bell hop upon bringing my bags up and front desk a few times in which I was told an engineer will come to check the AC system. Engineer never showed up.
Compensation: 10K Hyatt GP points.
Note: I mentioned the issue upon checking out to ensure future guests do not have a similar complaint. Front Desk Manager was apologetic and offered the points. I have not received a guest survey regarding this stay.

jbkr101 · « **Reply #134 on:** July 15, 2013, 01:38:45 PM »

Hotel: W Hoboken
Year of stay:2013
Status at time of stay: gold
rate:12000 spg pnts
incident: construction next door to hotel woke my kid up early in the morning
compensation: removed 35 fee for valet parking and gave me 6000 pts a free night is 12000
only gave half night since it was not really in the hotels control but they said they still want me to be happy and please come back when construction is done to fully enjoy

alpicone · « **Reply #135 on:** July 15, 2013, 01:56:15 PM »

Hotel: Hilton Baltimore
Year of incident: 2012
Status at time of incident: Silver
Rate and Room Booked: Points - Standard Room
Incident: Room was supposed to be on the executive level with access to breakfast.
Compensation: 10k points

mochada · « **Reply #136 on:** July 15, 2013, 02:48:08 PM »

Hotel: Four Points by Sheraton Vancouver Airport
Year of incident: 2013
Status at time of incident: Gold
Rate and Room Booked: 3K SPG Points- Standard Room (staying Motzei Shabbos for 5 hours before early morning flight)
Incident: Shower was dirty upon arrival. Alerted front desk rep who didn't seem to care. Front desk rep's exacts respons was "I do not have time for this right now", as he continued playing a game on his cell phone.
Compensation: 3k SPG Points

Uncle Mike · « **Reply #137 on:** July 16, 2013, 05:46:27 PM »

Does anyone know if I booked through Priceline if its harder to get compensation?

metziah · « **Reply #138 on:** August 11, 2013, 11:30:39 PM »

Hotel: SLS
Year of incident: 2013
Status at time of incident: Gold
Rate and Room Booked: 16000 for standard-upgraded to Terrace Room
Incident: shower curtain had moldy smell
Compensation: 15000 spg, and a promise from hotel manager to make up for this the next time we visit

hotel US GRANT San Diego
year of incident2013
statusGold
rate12000
incidentconstruction noise in the street woke us at about 815am
compensation refunded $15 bar charge plus 6000 points

ayman · « **Reply #139 on:** August 12, 2013, 01:00:31 AM »

Hotel: Doubletree by Hilton in NC
Year of incident: 2013
Status at time of incident: Blue
Rate and Room Booked: $65 through PL
Incident: Room was humid, doors to closet and bathroom were wooden so they were swollen and did not shut properly. (Saw afterwards others complained about the humidity in rooms as well)
Compensation: Free night stay in any Doubletree

Author Topic: Hotel Compensation Master Thread (Read 226044 times)

Uncle Mike