Author Topic: Hotel Compensation Master Thread (Read 226063 times)

Dan · « **Reply #140 on:** August 12, 2013, 01:42:35 AM »

Quote from: metziah on August 11, 2013, 11:30:39 PM

Hotel: SLS
Year of incident: 2013
Status at time of incident: Gold
Rate and Room Booked: 16000 for standard-upgraded to Terrace Room
Incident: shower curtain had moldy smell
Compensation: 15000 spg, and a promise from hotel manager to make up for this the next time we visit

hotel US GRANT San Diego
year of incident2013
statusGold
rate12000
incidentconstruction noise in the street woke us at about 815am
compensation refunded $15 bar charge plus 6000 points

The SLS has a shower curtain??

damaxer91 · « **Reply #141 on:** August 12, 2013, 06:46:44 AM »

Quote from: metziah on August 11, 2013, 11:30:39 PM

hotel US GRANT San Diego
year of incident2013
statusGold
rate12000
incidentconstruction noise in the street woke us at about 815am
compensation refunded $15 bar charge plus 6000 points

U seriously complained about construction noise at 8:15?

chuchem · « **Reply #142 on:** August 12, 2013, 08:08:34 AM »

Hotel: Le meridien Khao Lak
Year of incident: 2013
Status at time of incident: Gold
Rate and Room Booked: 14000 Baht 2 bedroom villa
Incident: rained in (not strong)during a storm, ac stopped working for a few hours, internet crashed for a few hours...Just small issues that got fixed very fast
Compensation: 20000 spg points

metziah · « **Reply #143 on:** August 12, 2013, 08:46:43 PM »

Quote from: Dan on August 12, 2013, 01:42:35 AM

The SLS has a shower curtain??

In the terrace room they have a claw foot tub ( I think that's what it's called ) and they have curtains on both sides since its not up against the wall.

metziah · « **Reply #144 on:** August 12, 2013, 08:48:35 PM »

Quote from: damaxer91 on August 12, 2013, 06:46:44 AM

U seriously complained about construction noise at 8:15?

The hotel knew about it prior to our stay and they should have issued a bulletin. And yes on vacation after a late night DO NOT wake me at 815!!!!

Dan · « **Reply #145 on:** August 12, 2013, 08:52:47 PM »

Quote from: metziah on August 12, 2013, 08:46:43 PM

In the terrace room they have a claw foot tub ( I think that's what it's called ) and they have curtains on both sides since its not up against the wall.

Weird, I had a terrace room there but it had a glass shower and no tub.

metziah · « **Reply #146 on:** August 13, 2013, 01:11:14 AM »

Quote from: Dan on August 12, 2013, 08:52:47 PM

Weird, I had a terrace room there but it had a glass shower and no tub.

Well good thing there was a tub in mine😜

Drago · « **Reply #147 on:** August 13, 2013, 09:26:49 AM »

Quote from: chuchem on August 12, 2013, 08:08:34 AM

Hotel: Le meridien Khao Lak
Year of incident: 2013
Status at time of incident: Gold
Rate and Room Booked: 14000 Baht 2 bedroom villa
Incident: rained in (not strong)during a storm, ac stopped working for a few hours, internet crashed for a few hours...Just small issues that got fixed very fast
Compensation: 20000 spg points

Holy blank.
I assume it was that much b/c you ponied up for the villa.

Yaalili · « **Reply #148 on:** August 23, 2013, 03:17:16 AM »

Hotel: Hilton Alexandria Mark Center.
Year of incident: 2013.
Incident: 2 out of 3 lamps didn't work in the room.
Compensation: 1 free hilton night.

mochada · « **Reply #149 on:** September 09, 2013, 11:01:24 AM »

Hotel: Homewood Suites Philadelphia- City Ave
Year of incident: 2013
Status at time of incident: Gold
Rate and Room Booked: 16,00 HHonors points + $65
Incident: Requested crib with reservation. Called an hour prior to checking in to check pool times and crib request, was told cribs are available. Upon checking in, was told no cribs have been available for 2 nights, was called a liar and hotel staff insisted on checking me in without any alternatives. Called HHonors, was moved to a different hotel and shaved 2 hours off our trip.
Compensation: 2 free nights at hotel of incident and 35,000 HHonors points.

Proisrael · « **Reply #150 on:** September 09, 2013, 11:11:18 AM »

Hotel: The Westin Harbour TOronto,ON
Year of incident: 2013
Status at time of incident: Gold
Incident: Valet lost my car for 30 minutes.
Compensation: immediate refund of parking charge 45$ called later and was given back the 10k I spent on the stay.

Hotel: The Sheraton Pittsburgh hotel
Year of incident: 2013
Status at time of incident: Gold
Incident: Construction/drilling all over the hotel big water stains on the carpet
Compensation: 4500 point refund plus on my next visit i get automatic upgrade to the Presidential Suite.

mochada · « **Reply #151 on:** September 11, 2013, 11:45:32 AM »

Quote from: mochada on September 09, 2013, 11:01:24 AM

Hotel: Homewood Suites Philadelphia- City Ave
Year of incident: 2013
Status at time of incident: Gold
Rate and Room Booked: 16,00 HHonors points + $65
Incident: Requested crib with reservation. Called an hour prior to checking in to check pool times and crib request, was told cribs are available. Upon checking in, was told no cribs have been available for 2 nights, was called a liar and hotel staff insisted on checking me in without any alternatives. Called HHonors, was moved to a different hotel and shaved 2 hours off our trip.
Compensation: 2 free nights at hotel of incident and 35,000 HHonors points.

In addition, HHonors is granting me 2 nights at any Homewood Suites property.

DoGo · « **Reply #152 on:** September 30, 2013, 11:41:54 AM »

If I used s/o else's platinum account for a stay at Hilton @ the falls, what type of compensation can I get for not getting any upgrade and wifi not working in room?
If I can get something, who should complain?

mochada · « **Reply #153 on:** September 30, 2013, 12:14:47 PM »

Quote from: DoGo on September 30, 2013, 11:41:54 AM

If I used s/o else's platinum account for a stay at Hilton @ the falls, what type of compensation can I get for not getting any upgrade and wifi not working in room?
If I can get something, who should complain?

Not sure you can get compensation for not being upgraded.
For wifi not working, it is worth asking for compensation.

DoGo · « **Reply #154 on:** September 30, 2013, 12:53:43 PM »

Quote from: mochada on September 30, 2013, 12:14:47 PM

Not sure you can get compensation for not being upgraded.
For wifi not working, it is worth asking for compensation.

Through s/o else's account?

mochada · « **Reply #155 on:** September 30, 2013, 12:55:00 PM »

Quote from: DoGo on September 30, 2013, 12:53:43 PM

Through s/o else's account?

Not sure...

DoGo · « **Reply #156 on:** September 30, 2013, 01:02:48 PM »

Quote from: mochada on September 30, 2013, 12:55:00 PM

Not sure...

And are you sure that from a platinum account its not a guaranteed upgrade?

mochada · « **Reply #157 on:** September 30, 2013, 01:07:16 PM »

Quote from: DoGo on September 30, 2013, 01:02:48 PM

And are you sure that from a platinum account its not a guaranteed upgrade?

No such thing as Hilton Platinum

tageed-lee · « **Reply #158 on:** October 03, 2013, 05:02:03 PM »

Hotel: Sheraton Syracuse University
Year of incident: 2013
Status at time of incident: Reservation was on wife's account with no status, i was a guest with Gold status.
Incident:To make things short, wasn't informed about parking fee, bathroom had a horrible odor, hotel tested fire alarm at 10am waking my son.
Compensation: 3500 points

I feel like i didn't get enough for my troubles.... that was given by the manager at the actual hotel via emailing SPG , should i try to SM Amex though my SPG account? TIA for any advice

DoGo · « **Reply #159 on:** October 03, 2013, 05:48:50 PM »

Quote from: DoGo on September 30, 2013, 11:41:54 AM

If I used s/o else's platinum account for a stay at Hilton @ the falls, what type of compensation can I get for not getting any upgrade and wifi not working in room?
If I can get something, who should complain?

Bump, for a real answer