Author Topic: Hotel Compensation Master Thread (Read 224860 times)

shmulyf15 · « **Reply #160 on:** October 04, 2013, 12:49:56 AM »

Hotel: Sheraton Suites PHL
Year of incident: 2013
Status at time of incident: Gold
Incident: Had front desk confirmation for kosher breakfast for 8 ppl and there was no kosher breakfast
Compensation: 2k SPG and no charge for the 2 club suites ($350 Value)

ayman · « **Reply #161 on:** October 04, 2013, 11:14:46 AM »

You got the breakfast deal for the room?

shmulyf15 · « **Reply #162 on:** October 06, 2013, 04:32:38 AM »

Quote from: ayman on October 04, 2013, 11:14:46 AM

You got the breakfast deal for the room?

Was a club upgrade for $20 after booking

beeweegee · « **Reply #163 on:** October 27, 2013, 09:53:08 PM »

Hotel: Fairfield Inn Atlantic City
Year of incident: 2013
Status at time of incident: Gold
Rate and Room Booked: Marriott free night cert
Incident: Despite the Do Not Disturb sign being up, housekeeping knocked at 10am, kept knocking, and when she didn't get an answer, she tried opening the door. (I had the latch on.)
Compensation: 30,000 Marriott points

HP58 · « **Reply #164 on:** October 28, 2013, 02:22:02 AM »

Quote from: beeweegee on October 27, 2013, 09:53:08 PM

Hotel: Fairfield Inn Atlantic City
Year of incident: 2013
Status at time of incident: Gold
Rate and Room Booked: Marriott free night cert
Incident: Despite the Do Not Disturb sign being up, housekeeping knocked at 10am, kept knocking, and when she didn't get an answer, she tried opening the door. (I had the latch on.)
Compensation: 30,000 Marriott points

Wow! Nice! Think I'll try to work on that next time...

nuko · « **Reply #165 on:** November 12, 2013, 05:12:19 PM »

Arrived at SLS on wed night after flight from JFK->LAX. Booked the SLS using 1,000 starpoints and reduced room rate of $299 for biz travel. They gave away my room because a group of people (read "celebrities and entourage") unexpectedly stayed an additional evening. Although they offered to put me up at their sister property, the Redbury in Hollywood, I was visibly upset. They offered me BMW service to and back from Redbury, comped the room at the Rebury (which was upgraded to a 1,200 sq ft suite) AND gave me 20,000 starpoints. Not bad for a mild inconvenience. Classy work by the SLS

Marco Polo · « **Reply #166 on:** November 12, 2013, 05:19:14 PM »

Quote from: nuko on November 12, 2013, 05:12:19 PM

Arrived at SLS on wed night after flight from JFK->LAX. Booked the SLS using 1,000 starpoints and reduced room rate of $299 for biz travel. They gave away my room because a group of people (read "celebrities and entourage") unexpectedly stayed an additional evening. Although they offered to put me up at their sister property, the Redbury in Hollywood, I was visibly upset. They offered me BMW service to and back from Redbury, comped the room at the Rebury (which was upgraded to a 1,200 sq ft suite) AND gave me 20,000 starpoints. Not bad for a mild inconvenience. Classy work by the SLS

Worth it for those points!

Dan · « **Reply #167 on:** November 12, 2013, 05:21:32 PM »

Quote from: nuko on November 12, 2013, 05:12:19 PM

Arrived at SLS on wed night after flight from JFK->LAX. Booked the SLS using 1,000 starpoints and reduced room rate of $299 for biz travel. They gave away my room because a group of people (read "celebrities and entourage") unexpectedly stayed an additional evening. Although they offered to put me up at their sister property, the Redbury in Hollywood, I was visibly upset. They offered me BMW service to and back from Redbury, comped the room at the Rebury (which was upgraded to a 1,200 sq ft suite) AND gave me 20,000 starpoints. Not bad for a mild inconvenience. Classy work by the SLS

Nice!

BigDanFan · « **Reply #168 on:** November 12, 2013, 05:23:24 PM »

yes, the Beverly Hills SLS is all class...

A Free 1200 sq. ft suite is awesome!

You'll have to go back to the SLS at some point - very classy.
however, they'll be increasing their rate to 20,000 per night.

If you are SPG gold, then you can get an upgraded 700 sq.Signature Suite (usually $739)
for Cash & Points for 10,000 pts. + $180:
http://www.starwoodhotels.com/luxury/rates/room.html?propertyId=3171&rtnId=&arrivalDate=2013-11-20&departureDate=2013-11-21&iataNumber=&rp=RC%3ADFRLM%2CRC%3APRORLM%2CRP%3ASPGCPN%2C&numberOfRooms=1&numberOfAdults=1&numberOfChildren=0

mochada · « **Reply #169 on:** November 13, 2013, 01:31:38 PM »

Hotel: W Midtown Atlanta
Year of incident: 2013
Status at time of incident: Gold
Incident: Valet lost my car for 45 minutes.
Compensation: Refund of parking charge and comped night in a suite next time I am in the area (manager is seeing if he can give me at a W anywhere in the world)

Menachem613 · « **Reply #170 on:** November 13, 2013, 02:11:35 PM »

Quote from: BigDanFan on November 12, 2013, 05:23:24 PM

yes, the Beverly Hills SLS is all class...

A Free 1200 sq. ft suite is awesome!

You'll have to go back to the SLS at some point - very classy.
however, they'll be increasing their rate to 20,000 per night.

If you are SPG gold, then you can get an upgraded 700 sq.Signature Suite (usually $739)
for Cash & Points for 10,000 pts. + $180:
http://www.starwoodhotels.com/luxury/rates/room.html?propertyId=3171&rtnId=&arrivalDate=2013-11-20&departureDate=2013-11-21&iataNumber=&rp=RC%3ADFRLM%2CRC%3APRORLM%2CRP%3ASPGCPN%2C&numberOfRooms=1&numberOfAdults=1&numberOfChildren=0

Was not impressed with the SLS. Bathrooms have little privacy and roof-top pool plays deafening music on weekends.

BigDanFan · « **Reply #171 on:** November 14, 2013, 01:31:21 PM »

Quote from: Menachem613 on November 13, 2013, 02:11:35 PM

Was not impressed with the SLS. Bathrooms have little privacy and roof-top pool plays deafening music on weekends.

Bathroom doors close all the way (sliding doors?) - How much privacy do you want?
Oh -- referring to the glass walls of the showers?

Weekends as in Friday nights?
Never there on Shabbos -- but was there Thanksgiving -- peaceful and quiet on the roof!
The restaurant had a famous chef and menu -- just stayed on roof with a drink and the sunset...
Great LA views up there.

smiley face · « **Reply #172 on:** November 23, 2013, 02:43:08 PM »

If I was booked under someone else's SPG platinum account for a Free Night, would I be able to get credited back points to my spg account for a complaint that I had?