Author Topic: Hotel Compensation Master Thread (Read 207026 times)

BigDanFan · « **Reply #180 on:** November 24, 2013, 11:54:36 AM »

Quote from: mochada on November 24, 2013, 11:44:21 AM

St Regis Bar Harbour (http://www.stregisbalharbour.com/)

awesome -- thnx!
(3 nights sounds great, but if saving up for special airfare trip, i'd go with the 90K)

Ergel · « **Reply #181 on:** November 24, 2013, 02:06:03 PM »

Quote from: AJK on November 24, 2013, 02:58:53 AM

90K. No doubt.

+1
Although with your spg balance and your limited availability to travel at this point and time. And the fact that it's freaking cold right now if I were you I'd take the room

AJK · « **Reply #182 on:** November 24, 2013, 02:11:14 PM »

Good points (pardon the pun).

Gotta take it when you can get it.

Rivky · « **Reply #183 on:** November 25, 2013, 11:11:33 AM »

I just came back from a weekend away at sheraton suites and I are on the invoice that I'm being charged $100 extra. It says the reason next to it is party room ?!? Anyone have any experience with this. We did have kids with us but we did not trash the room and we even cleaned up before we left?!

Ergel · « **Reply #184 on:** November 25, 2013, 11:12:53 AM »

Quote from: Dan on November 24, 2013, 01:26:34 AM

3 nights in a SR BH oceanfront 1BR suite or 90K SPG, what would you take?

And...?

Rivky · « **Reply #185 on:** November 28, 2013, 08:15:49 AM »

Quote from: Rivky on November 25, 2013, 11:11:33 AM

I just came back from a weekend away at sheraton suites and I are on the invoice that I'm being charged $100 extra. It says the reason next to it is party room ?!? Anyone have any experience with this. We did have kids with us but we did not trash the room and we even cleaned up before we left?!

Spg credited me back the $100

shmulyf15 · « **Reply #186 on:** December 05, 2013, 11:06:36 AM »

Hotel: Sheraton MIA Airport
Year of incident: 2013
Status at time of incident: Gold
Incident: No-one looked at me when standing on the gold line, waited half hr for bellman and missed the shuttle to airport
Compensation: 7k SPG

sky121 · « **Reply #187 on:** December 05, 2013, 11:08:35 AM »

Quote from: shmulyf15 on December 05, 2013, 11:06:36 AM

Hotel: Sheraton MIA Airport
Year of incident: 2013
Status at time of incident: Gold
Incident: No-one looked at me when standing on the gold line, waited half hr for bellman and missed the shuttle to airport
Compensation: 7k SPG

How much did you pay for the night ?

shmulyf15 · « **Reply #188 on:** December 05, 2013, 11:51:56 AM »

Quote from: sky121 on December 05, 2013, 11:08:35 AM

How much did you pay for the night ?

$140

BigDanFan · « **Reply #189 on:** December 05, 2013, 05:13:25 PM »

Quote from: shmulyf15 on December 05, 2013, 11:06:36 AM

Incident: No-one looked at me when standing on the gold line, waited half hr for bellman and missed the shuttle to airport
Compensation: 7k SPG

so you got the next shuttle and still made your flight in time?

shmulyf15 · « **Reply #190 on:** December 06, 2013, 12:15:56 AM »

Quote from: BigDanFan on December 05, 2013, 05:13:25 PM

so you got the next shuttle and still made your flight in time?

Yes, but my luggage didnt make it.

Drago · « **Reply #191 on:** December 29, 2013, 03:51:47 AM »

Hotel: IC HKG
Year of incident: 2013
Status at time of incident: Platinum in IHG, no status w/ IC
Incident: Fire alarm went off for 10 minutes b/f 8am after we had arrived w/ kids late the night before. Turned out to be a technical issue, but it got e/o out of bed and dressed.
Compensation: 20k IHG (we had 2 rooms. One booked w/ free night cert, 1 with 45k points). They initially offered an upgrade for our next visit, but I said I didn't know when I'd return.

Great hotel by the way.

A3 · « **Reply #192 on:** December 31, 2013, 12:52:56 PM »

After a recent Andaz stay I got the typical survey, I had many negative complaints which I wrote down,should I call up as well, or can I expect something or a call back based on the complaints in the survey?

sky121 · « **Reply #193 on:** December 31, 2013, 12:54:00 PM »

Quote from: A3 on December 31, 2013, 12:52:56 PM

After a recent Andaz stay I got the typical survey, I had many negative complaints which I wrote down,should I call up as well, or can I expect something or a call back based on the complaints in the survey?

Contact them.

chucksterace · « **Reply #194 on:** December 31, 2013, 12:55:50 PM »

Quote from: A3 on December 31, 2013, 12:52:56 PM

After a recent Andaz stay I got the typical survey, I had many negative complaints which I wrote down,should I call up as well, or can I expect something or a call back based on the complaints in the survey?

I thought you stayed SLS. What happened?

A3 · « **Reply #195 on:** December 31, 2013, 01:38:04 PM »

Quote from: A3 on December 31, 2013, 12:52:56 PM

After a recent Andaz stay I got the typical survey, I had many negative complaints which I wrote down,should I call up as well, or can I expect something or a call back based on the complaints in the survey?

Ha.
About 20 min after I posted this, I got a follow up email saying they gave me 5k points for my troubles, prob worth it to try for more...
Chuck you up to making a phone call?

chucksterace · « **Reply #196 on:** December 31, 2013, 01:38:56 PM »

Quote from: A3 on December 31, 2013, 01:38:04 PM

Ha.
About 20 min after I posted this, I got a follow up email saying they gave me 5k points for my troubles, prob worth it to try for more...
Chuck you up to making a phone call?

Nope. It was your stay, you can make the call.

mochada · « **Reply #197 on:** December 31, 2013, 08:47:09 PM »

Quote from: A3 on December 31, 2013, 01:38:04 PM

Ha.
About 20 min after I posted this, I got a follow up email saying they gave me 5k points for my troubles, prob worth it to try for more...
Chuck you up to making a phone call?

I would email Gold Passport

Drago · « **Reply #198 on:** January 01, 2014, 02:29:22 AM »

Hotel: LM Khao Lok
Year of incident: 2013
Status at time of incident: Platinum
Incident: Issues with hotel led bike ride, and poor CS when we called in for help.
Compensation: 5k SPG

Nitantnel · « **Reply #199 on:** January 02, 2014, 08:50:18 PM »

Hotel: Hyatt Place Manhattan
Year of incident: 2014
Status at time of incident: Diamond
Incident: Alarm clock went off in middle of the night.
Compensation: 100 dollar Hyatt Gift Card.