Author Topic: Hotel Compensation Master Thread (Read 225097 times)

Ergel · « **Reply #200 on:** January 02, 2014, 08:51:17 PM »

Did you set it?

Crazy tools · « **Reply #201 on:** January 08, 2014, 11:45:44 PM »

Parents went to a hyatt place the other night.
My father slipped on the ice, bruised his knee, shoulder is hurting and ripped his suit.
Does have a bad shoulder and this is the type of thing that will really irritate it.
They did not put down salt before this happened.
Besides for getting the 2 nights free what else is a normal compensation to ask for?
Free night vouchers, check for the suit....??

SPLP · « **Reply #202 on:** January 09, 2014, 05:40:38 AM »

Quote from: Crazy tools on January 08, 2014, 11:45:44 PM

Parents went to a hyatt place the other night.
My father slipped on the ice, bruised his knee, shoulder is hurting and ripped his suit.
Does have a bad shoulder and this is the type of thing that will really irritate it.
They did not put down salt before this happened.
Besides for getting the 2 nights free what else is a normal compensation to ask for?
Free night vouchers, check for the suit....??

If have an attorney in family or friend who is one have him make the call on your dad's behalf , as assume your dad was hurt and this negligence of "ice" warrants more then 2 free nites etc

AJK · « **Reply #203 on:** January 10, 2014, 09:56:15 AM »

AJK · « **Reply #204 on:** January 10, 2014, 09:57:04 AM »

Where to "leave feedback" for a SPG stay?

BigDanFan · « **Reply #205 on:** January 13, 2014, 10:17:27 AM »

Quote from: AJK on January 10, 2014, 09:57:04 AM

Where to "leave feedback" for a SPG stay?

starwood usually sends emails the next day with Link to a "multiple choice" survey and a slot for comments..

AJK · « **Reply #206 on:** January 13, 2014, 01:31:08 PM »

Yeah, but is that the best place for a complaint?

joeb1 · « **Reply #207 on:** January 13, 2014, 01:35:09 PM »

IMO if you leave all zeros the will get in touch with you

AJK · « **Reply #208 on:** January 13, 2014, 01:51:10 PM »

Quote from: joeb1 on January 13, 2014, 01:35:09 PM

IMO if you leave all zeros the will get in touch with you

Wasn't THAT bad...

beeweegee · « **Reply #209 on:** January 13, 2014, 03:30:59 PM »

Quote from: Nitantnel on January 02, 2014, 08:50:18 PM

Hotel: Hyatt Place Manhattan
Year of incident: 2014
Status at time of incident: Diamond
Incident: Alarm clock went off in middle of the night.
Compensation: 100 dollar Hyatt Gift Card.

This happened to me recently - don't remember which hotel it was at. I meant to complain about it, but I forgot. Looks like I should have

chucksterace · « **Reply #210 on:** January 21, 2014, 04:46:54 PM »

Hotel: Four Points Sheraton Miami Beach
Year of incident: 2014
Status at time of incident: Gold
Incident: (1) Air condition leaked. (2) Broken toilet that they took 2 hours to fix and nothing. (3) Never cleaned the room properly. (4) Room was dirty when we arrived. (5) No managers available when needed.
Compensation: 5,000 SPG Points (Trying for more)

ayman · « **Reply #211 on:** January 21, 2014, 05:38:16 PM »

Quote from: AJK on January 13, 2014, 01:31:08 PM

Yeah, but is that the best place for a complaint?

I tweeted them, they told me to email them. Got a response real quick.

ayman · « **Reply #212 on:** January 21, 2014, 05:46:58 PM »

Hotel: LMDS
Year of incident: 2013
Status at time of incident: Gold
Incident: (1) No fitted sheets. Called to get new sheets, took 20 min to deliver more flat sheets. (even looked up how to say it in Hebrew and still got it wrong) (2) Stains on the carpet and furniture. (3) Paint in the bathroom was peeling. (4) Sliding door to porch did not slide. (5) Bed was dirty when we walked in.
Compensation: 4.5k SPG (I spent 3k on the night)

I didn't want to spk w a manager on premise so I chatted with SPG from my room. They forwarded a msg to the manager for me. Manager refunded 1k SPG points. Tweeted SPG to say I wasn't happy w only 1k. They refunded additional 2k to make the night free.
Afterward I saw that the manager did not "refund" my 1k, he "awarded" me 1k, which together w the double points promo and gold member benefit of 50% bonus on points earned, netted me total 2.5k SPG from the manager.

Ergel · « **Reply #213 on:** January 21, 2014, 05:59:37 PM »

And you wonder why they left SPG

chucksterace · « **Reply #214 on:** January 22, 2014, 12:39:35 PM »

Quote from: chucksterace on January 21, 2014, 04:46:54 PM

Hotel: Four Points Sheraton Miami Beach
Year of incident: 2014
Status at time of incident: Gold
Incident: (1) Air condition leaked. (2) Broken toilet that they took 2 hours to fix and nothing. (3) Never cleaned the room properly. (4) Room was dirty when we arrived. (5) No managers available when needed.
Compensation: 5,000 SPG Points (Trying for more)

Update: Got 5,000 more SPG Points and one free night.

Total: 10,000 SPG Points and one free night.

AJK · « **Reply #215 on:** January 22, 2014, 01:42:19 PM »

Email address you guys are using? PM is fine. Thanks.

gavhaller · « **Reply #216 on:** January 23, 2014, 10:45:47 PM »

Hotel: andaz maui
Year of incident: 2014
Status at time of incident: gold
Incident: ants all over porch, shower had lukewarm water, heated pool was cold at nighttime
Compensation 25,000 Hyatt points

Nitantnel · « **Reply #217 on:** January 23, 2014, 10:46:57 PM »

Quote from: gavhaller on January 23, 2014, 10:45:47 PM

Hotel: andaz maui
Year of incident: 2014
Status at time of incident: gold
Incident: ants all over porch, shower had lukewarm water, heated pool was cold at nighttime
Compensation 25,000 Hyatt points

Wow. that's a lot of points!

gavhaller · « **Reply #218 on:** January 23, 2014, 10:50:56 PM »

I usually do all the talking. This time it was my wife. She is a great shmoozer. Lol

blue eyes · « **Reply #219 on:** January 26, 2014, 06:30:14 PM »

was anyone able to get kosher breakfast at a residence inn by marriot or a compensation for lack of?