Author Topic: Hotel Compensation Master Thread  (Read 225597 times)

Offline Ergel

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Jun 2010
  • Posts: 13111
  • Total likes: 932
  • DansDeals.com Hat Tips 3
    • View Profile
Re: Hotel Compensation Master Thread
« Reply #200 on: January 02, 2014, 08:51:17 PM »
Did you set it?
Life isn't about checking the boxes. Nobody cares.

Offline Crazy tools

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jan 2010
  • Posts: 2260
  • Total likes: 55
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
  • Programs: United Club, Avis Presidents, Hertz Presidents Circle, National Executive Elite, SPG Gold
Re: Hotel Compensation Master Thread
« Reply #201 on: January 08, 2014, 11:45:44 PM »
Parents went to a hyatt place the other night.
My father slipped on the ice, bruised his knee, shoulder is hurting and ripped his suit.
Does have a bad shoulder and this is the type of thing that will really irritate it.
They did not put down salt before this happened.
Besides for getting the 2 nights free what else is a normal compensation to ask for?
Free night vouchers, check for the suit....??

Offline SPLP

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2011
  • Posts: 1620
  • Total likes: 8
  • DansDeals.com Hat Tips 2
    • View Profile
Re: Hotel Compensation Master Thread
« Reply #202 on: January 09, 2014, 05:40:38 AM »
Parents went to a hyatt place the other night.
My father slipped on the ice, bruised his knee, shoulder is hurting and ripped his suit.
Does have a bad shoulder and this is the type of thing that will really irritate it.
They did not put down salt before this happened.
Besides for getting the 2 nights free what else is a normal compensation to ask for?
Free night vouchers, check for the suit....??

If have an attorney in family or friend who is one have him make the call on your dad's behalf , as assume your dad was hurt and this negligence of "ice" warrants more then 2 free nites etc   

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 25564
  • Total likes: 762
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: Hotel Compensation Master Thread
« Reply #203 on: January 10, 2014, 09:56:15 AM »
+1
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 25564
  • Total likes: 762
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: Hotel Compensation Master Thread
« Reply #204 on: January 10, 2014, 09:57:04 AM »
Where to "leave feedback" for a SPG stay?
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline BigDanFan

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Nov 2013
  • Posts: 722
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: USA
  • Programs: SPG Biz Platinum, Amex Business Gold, Chase Ink Bold, SW, Delta Gold,etc...
Re: Hotel Compensation Master Thread
« Reply #205 on: January 13, 2014, 10:17:27 AM »
Where to "leave feedback" for a SPG stay?
starwood usually sends emails the next day with Link to a "multiple choice" survey and a slot for comments..
#DDSCLE,#DDSLA, spg platinum 2016,

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 25564
  • Total likes: 762
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: Hotel Compensation Master Thread
« Reply #206 on: January 13, 2014, 01:31:08 PM »
Yeah, but is that the best place for a complaint?
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline joeb1

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Aug 2011
  • Posts: 3026
  • Total likes: 40
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Brooklyn
  • Programs: SPG Platinum, Hyatt Diamond, Hilton Diamond, CPA, Travel Agent
Re: Hotel Compensation Master Thread
« Reply #207 on: January 13, 2014, 01:35:09 PM »
IMO if you leave all zeros the will get in touch with you

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 25564
  • Total likes: 762
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: Hotel Compensation Master Thread
« Reply #208 on: January 13, 2014, 01:51:10 PM »
IMO if you leave all zeros the will get in touch with you

 ;D

Wasn't THAT bad...
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline beeweegee

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Sep 2013
  • Posts: 1615
  • Total likes: 141
  • DansDeals.com Hat Tips 2
    • View Profile
  • Location: New York, NY
Re: Hotel Compensation Master Thread
« Reply #209 on: January 13, 2014, 03:30:59 PM »
Hotel: Hyatt Place Manhattan
Year of incident: 2014
Status at time of incident: Diamond
Incident: Alarm clock went off in middle of the night.
Compensation: 100 dollar Hyatt Gift Card.
This happened to me recently - don't remember which hotel it was at. I meant to complain about it, but I forgot. Looks like I should have  :)

Offline chucksterace

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jul 2012
  • Posts: 6899
  • Total likes: 19
  • DansDeals.com Hat Tips 40
  • Gender: Male
    • View Profile
    • LYNX IT Consulting
  • Location: Chicago, Jerusalem
  • Programs: AA Exec Plat; UA Premier 1K; ; LY Plat; Hyatt Platinum; Hertz President's Circle; Avis President's Club
Re: Hotel Compensation Master Thread
« Reply #210 on: January 21, 2014, 04:46:54 PM »
Hotel: Four Points Sheraton Miami Beach
Year of incident: 2014
Status at time of incident: Gold
Incident: (1) Air condition leaked. (2) Broken toilet that they took 2 hours to fix and nothing. (3) Never cleaned the room properly. (4) Room was dirty when we arrived. (5) No managers available when needed.
Compensation: 5,000 SPG Points (Trying for more)
You may not hold me responsible for any actions taken that were recommended from my account or username.

Offline ayman

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jul 2013
  • Posts: 1444
  • Total likes: 34
  • DansDeals.com Hat Tips 1
  • Gender: Male
    • View Profile
    • Simplify Shopping
Re: Hotel Compensation Master Thread
« Reply #211 on: January 21, 2014, 05:38:16 PM »
Yeah, but is that the best place for a complaint?
I tweeted them, they told me to email them. Got a response real quick.
Buy discounted gift cards from me.
www.simplifyshopping.com

Offline ayman

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jul 2013
  • Posts: 1444
  • Total likes: 34
  • DansDeals.com Hat Tips 1
  • Gender: Male
    • View Profile
    • Simplify Shopping
Re: Hotel Compensation Master Thread
« Reply #212 on: January 21, 2014, 05:46:58 PM »
Hotel: LMDS
Year of incident: 2013
Status at time of incident: Gold
Incident: (1) No fitted sheets. Called to get new sheets, took 20 min to deliver more flat sheets. (even looked up how to say it in Hebrew and still got it wrong) (2) Stains on the carpet and furniture. (3) Paint in the bathroom was peeling. (4) Sliding door to porch did not slide. (5) Bed was dirty when we walked in.
Compensation: 4.5k SPG (I spent 3k on the night)

I didn't want to spk w a manager on premise so I chatted with SPG from my room. They forwarded a msg to the manager for me. Manager refunded 1k SPG points. Tweeted SPG to say I wasn't happy w only 1k. They refunded additional 2k to make the night free.
Afterward I saw that the manager did not "refund" my 1k, he "awarded" me 1k, which together w the double points promo and gold member benefit of 50% bonus on points earned, netted me total 2.5k SPG from the manager. 8)
Buy discounted gift cards from me.
www.simplifyshopping.com

Offline Ergel

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Jun 2010
  • Posts: 13111
  • Total likes: 932
  • DansDeals.com Hat Tips 3
    • View Profile
Re: Hotel Compensation Master Thread
« Reply #213 on: January 21, 2014, 05:59:37 PM »
And you wonder why they left SPG
Life isn't about checking the boxes. Nobody cares.

Offline chucksterace

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jul 2012
  • Posts: 6899
  • Total likes: 19
  • DansDeals.com Hat Tips 40
  • Gender: Male
    • View Profile
    • LYNX IT Consulting
  • Location: Chicago, Jerusalem
  • Programs: AA Exec Plat; UA Premier 1K; ; LY Plat; Hyatt Platinum; Hertz President's Circle; Avis President's Club
Re: Hotel Compensation Master Thread
« Reply #214 on: January 22, 2014, 12:39:35 PM »
Hotel: Four Points Sheraton Miami Beach
Year of incident: 2014
Status at time of incident: Gold
Incident: (1) Air condition leaked. (2) Broken toilet that they took 2 hours to fix and nothing. (3) Never cleaned the room properly. (4) Room was dirty when we arrived. (5) No managers available when needed.
Compensation: 5,000 SPG Points (Trying for more)

Update: Got 5,000 more SPG Points and one free night.

Total: 10,000 SPG Points and one free night.
You may not hold me responsible for any actions taken that were recommended from my account or username.

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 25564
  • Total likes: 762
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: Hotel Compensation Master Thread
« Reply #215 on: January 22, 2014, 01:42:19 PM »
Email address you guys are using? PM is fine. Thanks.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline gavhaller

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Oct 2013
  • Posts: 770
  • Total likes: 2
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: Flushing, New York
  • Programs: Chase Visa Supreme, Avis Cadillac, Hyatt Vacation Club Owner, Disney Annual-Pass Holder, BA Avios Executive Corporate Shareholder VIP, Citi Platinum Status, Owner Of DFS - Discover Financial Services
Re: Hotel Compensation Master Thread
« Reply #216 on: January 23, 2014, 10:45:47 PM »
Hotel: andaz maui
Year of incident: 2014
Status at time of incident: gold
Incident: ants all over porch, shower had lukewarm water, heated pool was cold at nighttime
Compensation 25,000 Hyatt points

Offline Nitantnel

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Apr 2011
  • Posts: 2967
  • Total likes: 3
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Brooklyn
Re: Hotel Compensation Master Thread
« Reply #217 on: January 23, 2014, 10:46:57 PM »
Hotel: andaz maui
Year of incident: 2014
Status at time of incident: gold
Incident: ants all over porch, shower had lukewarm water, heated pool was cold at nighttime
Compensation 25,000 Hyatt points
Wow. that's a lot of points!

Offline gavhaller

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Oct 2013
  • Posts: 770
  • Total likes: 2
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: Flushing, New York
  • Programs: Chase Visa Supreme, Avis Cadillac, Hyatt Vacation Club Owner, Disney Annual-Pass Holder, BA Avios Executive Corporate Shareholder VIP, Citi Platinum Status, Owner Of DFS - Discover Financial Services
Re: Hotel Compensation Master Thread
« Reply #218 on: January 23, 2014, 10:50:56 PM »
I usually do all the talking. This time it was my wife. She is a great shmoozer. Lol

Offline blue eyes

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Apr 2012
  • Posts: 856
  • Total likes: 7
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Hotel Compensation Master Thread
« Reply #219 on: January 26, 2014, 06:30:14 PM »
was anyone able to get kosher breakfast at a residence inn by marriot or a compensation for lack of?